We sail Holland and always either book Neptune Suite or Pinnacle Suite when available. We just got off of a 7 day in December and saw a great deal on a third party (well known) cruise ship travel service. We normally book directly with HAL but this was a great deal for another cruise in April. IT was advertised as 90% off (as many of their cruises are 50% - 90%). The deal was good enough that I specifically asked the rep if there were catches joking that it sounded like a Time Share presentation. The regular rate was $1700 marked down to $100 for a Vista Suite (per person). They assured me the deal was correct so I paid in full.
The credit card payments cleared and posted, my HAL Navigator App shows the booking and has its count-down timer to the cruise (under 90 days now). 5 days later the third party contacts me to say that HAL made an error on the price and if I didn't pay an additional $440 by 1/19 the cruise booking would be cancelled. Initially HAL told me they knew nothing about it and that the cruise was booked and paid for and all was good. NOW they are telling me (the same sentence over and over). "There was an error and the 'third party' has been sent a resolution and I have to contact them and complete the resolution." Meaning if I want to travel in April, I have to pay more. Can they do that AFTER I have paid for everything in full and payments have posted?