Ateve1973

Thank you! I wish the next cruise booker on the ship had asked me and given me the option. It’s frustrating as I asked them twice whether I just book direct with Royal Caribbean and on both occasions they said yes I can book direct with casino royale and the $200 will come off port fees etc. Hoping I can get it resolved asap so as not to lose the additional freeplay included with the cruise certificate. Will update on this forum with progress

Thanks for that, casino royale also advised me to do the same but after emailing agencychanges I got an email response to say that they cannot get the booking released and that the TA needs to do it. Unfortunately the TA company I used in the UK are not that responsive and dont seem to know what to do. Maybe I will call Royal Caribbean and see if I can speak to a manager to try and get this resolved.

Thanks, how can I prove to Royal that the TA are unresponsive? I have called the TA 3 times, spent hours on hold, been passed from department to department and spoke with someone today who is supposedly in the right department who had no idea what to do. They said they would speak to a supervisor and call me back but they have not rung. I have also emailed them with no response. Would this be enough for Royal to take control. Thanks for your advice!

Hi - i recently got back from a royal caribbean cruise and prior to leaving was awarded some complimentary cruise vouchers from casino royale. Whilst on the cruise ship I paid $200 to secure a next cruise book later so that I would be able to get the freeplay offered. Since getting back to UK I have called casino royale and they have told me that the next cruise voucher is allocated to a TA “cruise.co.uk” so the TA needs to make the booking. Royal caribbean have told me that they cannot move the booking back to them and that the TA needs to send them a request form. The problem is that the TA is not very responsive and having spoken to them they do not know what to do and seem to have no interest in helping. Has anyone else had this problem or have any tips on how i can get this booking back to royal caribbean so i can book the offers direct through casino royale? Huge thanks in advance for any advice!!