DawnGail

The RCCL offer of a 9 day cruise to Hawaii with no stops is what I was asking about. The Quantum 13 day cruise was supposed to stop in Victoria, Seattle, San Francisco, Kauai. The 9 day stops in Honolulu for a day and then we cruise again for two days and then end up back in Honolulu. Each port stop costs the cruise line - how can they justify a 9 day cruise with no stops for the same price? RCCL are not prepared to do anything about it so I guess I have to let it go and hope for a great cruise!

If I take a refund, I will have to cruise on my own, which is not something I want to do. Hopefully the cruise will be great and I won't be complaining any longer! Thanks.

Yes, we had three options. Cancel, book another cruise, book the 9 day to Hawaii. All my friends have rebooked so I don't have any choice. Surprised that RCCL can get away with this type of customer service! Thanks.

I booked a 13-day cruise through a travel agency on the Quantum of the Seas, leaving Vancouver on October 1, 2024 to Honolulu at a price of USD$1,712. The cruise was cancelled (we still have no explanation as to why) and they offered us a 9-day cruise leaving Vancouver to Honolulu, 4 days later, for the SAME PRICE! They threw in USD$100 OBC for the inconvenience. Royal Caribbean won't talk to me, they say go through your travel agent, the travel agent won't give me the name of their Royal Caribbean contact. This is my first cruise experience, and I have to say I can't believe that Royal Caribbean can get away with this BS (13-day cruise is $132/night and 9-day is $190). I feel for the travel agency, this is not their fault - they didn't cancel cruise and they don't set the cruise fares - Royal Caribbean does. Has anyone else experienced this type of unacceptable service from Royal Caribbean? I finally had a telecom with RCCL and the travel agency; they still maintain they are not offering me anything (I asked about the drink package, gratuities or upgrade). They are not stopping at any ports until we get to Hawaii and we were supposed to stop at three. Normally cruise lines give refunds when they don't stop, but not this cruise line.