Coops2222

Thank you for your input however I disagree with you. The internal photos of the cabin I picked, whilst on the phone with the T A and whilst looking at a deck plan, showed a perspex balcony. I didn't even know what an enclosed balcony was until it showed up on the invoice. I have never had to look at external photos of a ship to determine if the balcony was 'normal' as I said, I have never heard of a hull balcony before. I still think the T A should have highlighted this to me before I booked and paid for it.

That's true..it is going to be extremely hot in the Med in August ! 😊 Thanks.

Yes I appreciate that this is being communicated to the TA not NCL. I can not afford an upgrade and certainly not to Haven but thanks for your time and comments.

I shall try to look at glass half full...paid a lot of money for this cabin as solo traveller so that's why it's disappointing 😞 hopefully woll be too busy on excursions to bother about it !

Thank you so much for sending that ..so do you think I have a case to escalate the complaint higher up with T A because they are not claiming responsibility at all for the misinformation?

LoL...no that doesn't work on port days 😑 😆

I've paid in full and they are sold out of all balcony cabins. We sail on 7 Aug. Thanks for all your comments....;-)

I have got a photo of that cabin 14004 from 7 years ago. Thats how I can see its enclosed. Tried to load it here but CC took it down.

Well we're in the Med in Aug so I don't think that will happen. It is a small window in a metal enclosed space/box. You can not see the sea when you are sitting down. I really do feel I've been mis sold here. Should have been made aware then I wouldn't have paid extra for balcony if that was all they had available....

I chose this specific cabin as it was advertised as balcony cabin and the photo showed perspex screen looking out to the ocean. TA didn't say the photo was incorrect and it was enclosed.

I chose this specific cabin as it was advertised as balcony cabin and the photo showed perspex screen looking out to the ocean. TA didn't say the photo was incorrect and it was enclosed.

I have very recently booked a balcony cabin on NCL Epic. I booked this through a very well-known travel agent who specialises in cruises. I paid up front for this balcony cabin and even viewed the photographs to see that it had a perspex screen which looked out to the ocean. I received an invoice and it said 'please be advised this is an enclosed balcony' Had I known that I would never have booked that cabin. The TA is not admitting responsibility for the cruise specialist having not informed me it was enclosed. They have taken so long to come back to me that all the balcony cabins(proper) have now sold out. I had to look up what an enclosed balcony is on a ship and it is a 'window' in a metal box. Not what I expected or paid for. Do I have a case for serious complaint and if so who do I write to as the TA is saying I chose a balcony cabin and that is what I have. Quite frankly I'm disgusted with their attitude towards my complaint and need some advice please 🙏 thanks for your time in advance.