Mlowe88

I just booked on Quantum and they have been a pain in the but when trying to get a handicap room. I have spoke to 7 different departments of which none of them are properly integrated and they don’t know there right hand from their left hand. They don’t know what they’re doing. I have even offered to royal up to get a room that is big enough for my wheelchair since this whole thing was their fault from the beginning. Today I got so mad I booked on Norwegian Prima and got a handicap room with no additional upsell cost. BTW. Because you are legally handicap it is against the law for them to charge more for the same class room in handicap which so many cruise co. do. Be careful of the handicap schemes and upsells. These ships need to do better and that is the law!