kes601

Thanks, so if I have the email from Princess w/my booking and the PDF attachment that states Premier is applied to the reservation we should be good? Somehow when they upgraded us from old to new Premier we ended up with a $700 credit (overpayment)....hence why I feel like things weren't done in the correct manner.

Thanks. I figured I would do excursions first since they should be more or less automated refunds. The dining was all "free" since we had the new Premier applied (which is what has caused all our issues).

We have a cruise booked for next June. We went ahead and paid in full because we wanted to book our dining and excursions. I am really tired of trying to get something fixed on our Travel Summary (not showing all of the Princess Premier items). I'm about ready to just cancel and book us on a separate cruise line. For a cruise paid in full but cancelling many months out can anybody give an average timeline for refunds?

Thanks, everything is there except for Crew Appreciation.

I posted something similar in another thread but now have another question. So, we have the new Princess Premier that was upgraded from the old Princess Premier, which was upgraded from Plus. When we updated to the new Premier things were not done correctly. Instead of charging us $140 they credited $140 and not all line items showed up on our Travel Summary. So I inquired again. This person "fixed" it by simply removing the original Plus and adding the new things from Premier that were missing. By doing so we now have a $700 credit because they removed Plus. Well, now the Travel Summary no longer notes the Crew Appreciation or the original purchases. Such as -- Wifi mentions 4 device upgrade, but the original wifi isn't listed, same with the drink package, etc. The app indicates I have to pay for wifi (I'm assuming because the "upgrade" is there but not the original purchase from Plus. The website also now says I can pay pre-paid gratuities (before it just said included with package). But, an item like unlimited specialty dining, which is unique to premier, works properly (as in I can book specialty dining at no cost). I cannot get anybody from Princess to see that there may be an issue and they all say "you have Premier, all that stuff is included". So my question is, how messy is this going to get if we get on the ship and the Travel Summary doesn't show everything that we really should have on Premier? Is this something Guest Services can fix? If not what should I do at this point? If we hadn't already paid the balance I might just cancel and book Holland for the same day. Princess is making it frustrating for a first time Cruiser. ETA: Our booking summary (the one they send w/o the Travel Summary stuff) indicates we have Premier.

So I have an update on this. I chatted again today and it has gotten more comical. The first person I talked to said everything would look normal by Sept 14. That didn't seem right to me so I chatted with another person. This one went in and said he "fixed" it. Well, our booking now finally shows Premier instead of Plus, however the app shows we have no wifi plan and would have to pay the full balance. The website no longer shows gratuity is included either (at least when I click on that under payment it now has an option to pay). So, I called to try to get everything fixed. The guy assured me everything looks good and he sent me a copy of my reservation. It has no line items for packages, but has a note denoting "By applying this promo, the Princess Premier package will be applied to guests 1 & 2 in the cabin only....." It then goes on and lists everything that guests 1 and 2 in the cabin will receive and it is everything that I would expect to be a line item. To top it off we somehow we now have a -$700 balance that will come back to our credit card. I am so confused.....

It is working for me now.

Sorry for another reply. I just compared the old travel summary to the new one. This is what is missing from when we originally upgraded to Premier: Fitness Classes Upgrade Premier Photo Package Premier Princess Prizes Play Premium Dessert Upgrade Reserved Theater Seating

Same. Upgraded to the new Princess Premier (from the old) last night and was going to make a couple of more specialty reservations. Glad it is not just me. ETA: I also get the same error on their web app.

Thanks all. The Travel Summary does show both the multi device wifi and the unlimited specialty dining and we can make $0 reservations for dining so I guess it was applied correctly. I guess worst case I deal with it on the ship next summer.

We are cruising with Princess for the first time next summer (first cruise for me). When we booked we booked the "old" Princess Premier. Today we upgraded to the "new" version for the $10/person/day, however I'm not sure if the person we chatted with did it correctly or not. When I go into the app and find wifi it indicates we only have the 1 device plan. If I click upgrade it wants to charge $140 (7 day cruise). I can see on our line item invoice that it shows we should have the 4 device plan. Is this something that should correct itself once on the ship? Or should I call and try to get it fixed ahead of time? I'm also not seeing the reserved seating at theaters, still see 2 premium desserts per day (not that I would even eat more than 2 on the entire trip), and the fitness classes are still shown as 2 instead of unlimited. I do see we have the unlimited specialty dinings now so I know the "new" premier was at least partially added correctly. Thanks for any info.