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3boyz2keep

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Posts posted by 3boyz2keep

  1. I've had a terrible time trying to get our invoice "adjusted" to remove the extra beverage package and correct our internet credit. We upgraded to the Indulge package when booking and it threw things off. The customer service rep on the phone from Celebrity said it can take up to 14 days, if not they can do it manually but she mumbled something about it kicks off refunds, etc... sounded messy to clean up. I can't imagine why a company of this size has such issues. The rep said the errors occurred because I booked online, if I had called them and booked on the phone she said they would have manually corrected. Uggh..Hoping this resolves itself as 14 days will be up soon.

     

  2. On 11/11/2021 at 2:48 PM, Dolebludger said:

    If I understand correctly, those using this discount (and others) will have a cruise only cruise and not an always included cruise.  I don’t know how this works for those in the retreat.

    We have an AI and upgraded to the Indulge package along with a military discount. The discount was not very large but still appreciated.

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