mhg7274

We are livid over this change. We booked this 14 day itinerary months ago. Booked flights for four. Booked the hotels for before and after and now this itinerary has change. The trip is shorter and in my opinion the ports of call are no where near as nice as the original itinerary. We got a call from our HAL cruise consultant and we're advised if the change. We were not offered anything except the new itinerary, to cancel or change sailings. We also were not offered anything in the way of compensation. We were not advised if the new itinerary price would be different. There's one others cruise, which is a back-to-back that we could take, but it's still $1400 more than our original booking. I'm not sure what info anyone else received from HAL, but I feel that the customer service has been deplorable.

We are livid over this change. We booked this 14 day itinerary months ago. Booked flights for four. Booked the hotels for before and after and now this itinerary has change. The trip is shorter and in my opinion the ports of call are no where near as nice as the original itinerary. We got a call from our HAL cruise consultant and we're advised if the change. We were not offered anything except the new itinerary, to cancel or change sailings. We also were not offered anything in the way of compensation. We were not advised if the new itinerary price would be different. There's one others cruise, which is a back-to-back that we could take, but it's still $1400 more than our original booking. I'm not sure what info anyone else received from HAL, but I feel that the customer service has been deplorable.

Thank you so much for posting your photos and updates about your cruise. We are leaving in two weeks on the same itinerary. This has got me even more excited now!

We've sailed HAL for a number if years. I knew you could send stuff out to be laundered, but had no idea you could have unlimited laundry done. Has HAL ever lost any of your clothing?

Thinking of taking an Alaska cruise and our kids are 5 and 12. How are the kids clubs and what kind of activities do they have? We have only cruised with Disney were most things are included. What is not included and requires a upcharge?

I didn't have time to read all of the replies, but had to share... We've been On disney three times. We love disney cruises. The kids were 3/5 then 4/6 and then 10/12. We've also cruises with HAL maybe 5 or 6 times. It's weird... My kids like the HAL

Clubs better because there are less kids. The clubs are quieter. They get to actually get to know other kids! The hours are different- disney clubs are open morning till night. HAL is open for a few hours on the morning, afternoon and evening. HOWEVER... We get to spend time with the kids... And be away from them too.

Just returned from the Wonder 2 weeks ago....we did one load of laundry and each thing cost a dollar (soap, washer, dryer). I thought it was very reasonable (cheaper than at the Disney resorts). The only negative was that not all floors have a laundry room, so you may need a bag or something to carry your clothes in.

 

:)

Apparently the price has gone up to $2.00 for a load