I don't know how long the original call was but the 2nd call lasted an 1 hour and 57 minutes, mostly on hold as the 3rd rep talked to the 1st rep. I had hoped get to the old promotion at the original price of $756 but they couldn't do that. However, they were able to get me the new package (+2 desserts day & 2 fitness classes) at $840 which was $80 less than I could have gotten it online & didn't charge $33 that the package would have increased the insurance. I didn't need the 2+ hours of stress this all caused but I'm going to forget about it & not let it affect our cruise. As long as I don't get another call from Princess that is 🙂 . Happy cruising everyone!