cacj

The room service fee is confusing as it stands right now. Some say add a small fee item and the $7.95 is not charged....others say not so.

Why can't NCL eliminate the "convenience fee" and improve the menu by expanding (rather than eliminating) the menu with some items that are fee based (like shrimp) and keep the popular complimentary items (like chicken soup, yogurt or bran muffins).

This way, folks can either stick with the limited free menu, or knowingly and willingly pay for the food that is fee based.

Come to think of it....that was something already done on the room service menu if we remember correctly.

I am so sorry...I used the RS in the title and cannot change it or edit. But I would if I could.

From NCL's website:

 

Is Norwegian Cruise Line now charging for room service?

 

Norwegian Cruise Line has introduced an enhanced room service menu that is debuting on board Norwegian Getaway and Norwegian Breakaway. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $7.95 will be added to each order placed (Morning coffee, continental breakfast and orders placed by guests sailing in The Haven will not attract a charge)*. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

 

*Prices subject to change.

 

So then the other ships, don't have the fee?

What does my cruise fare include?

 

Accommodations

Transportation to some of the most beautiful places on earth via cruise ship

Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days

Meals in the complimentary dining venues, i.e.:

Two main dining rooms on every ship except Norwegian Epic, Norwegian Breakaway and Norwegian Getaway which have three

Buffet

24-hour Dining venue (on select ships)

Room service menu items (convenience charge may apply)

Outdoor Buffet (on select ships)

Pool Bar and Grill (on select ships)

Coffee Bar (regular coffee and pastries included, specialty coffees at nominal extra charge)

Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water

All entertainment onboard (with the exception of dinner theater entertainment & character breakfast)

Art Auctions

Poolside activities

Access to fitness facilities

Select onboard presentations

Sports Court activities

Use of outdoor pools and hot tubs

In-stateroom TV programming (except for on-demand movies)

Phone calls onboard the ship (stateroom to stateroom)

Use of private Studio Lounge if staying in Studio accommodations on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and coming soon, Norwegian Escape

Suite Guests receive additional amenities, based on the category of accommodation

And the charge is clearly quoted here?

This is from a "search" done on the NCL website:

About US

Why choose Norwegian Cruise Line over other cruise lines for your meetings, incentives and corporate events?

Only Norwegian Cruise Line offers the freedom and flexibility of Freestyle Cruising®. Plus, our award-winning fleet has the most innovative accommodations and amenities at sea.

•Only Norwegian offers guests the freedom to set their own pace. So along with working hard, they can play hard too.

•Only Norwegian offers inter-island cruises in Hawai'i.

•Depending on the ship, you will have more than 20 different dining options to choose from as well as complimentary 24-hour room service and superb event catering.

And this is from the deck plan sheet for the Getaway:

26 dining options, 22 bars & lounges,

24-hour room service, Tradewinds

Tax- & Duty-Free shops, Spa & Salon,

Fitness Center, Aqua Park, Three-

Story Sports Complex, Internet Café,

Entourage Teen Lounge, Splash

When a hotel informs us of their add-on fees in advance, we can either choose them as our hotel or walk on by and choose another. NCL doesn't give its customers that info in advance of booking.

Many hotels charge extra fees as their money grab: from parking fees, valet fees, mandatory resort fees, internet fees, etc.

But not one of the hotels that charge these fees hide the fact from the person booking the reservation. Every hotel that has extra fees discloses that at the time of booking and it is clearly spelled out in the website, and up to date.

But no, not NCL, did you find anything on their website that tells you clearly? All I found is under the "accommodations" page: "order from our full menu day or night and have it delivered to your bedside." I failed to find the information about a fee. Is it buried somewhere else?

I am putting this question in a separate thread because I just would like a simple answer.

So please, if it is possible, could someone who has recently sailed and used room service AND been charged the fee tell us what the total was for the room service.

The fee is supposed to be $7.95. Is that all you were charged? Or was there an added gratuity?

I would appreciate some real information from folks who used RS.

We know that if you add non-complimentary items you get charged for those....but what did you order that was complimentary that only incurred the fee of $7.95?

We are just confused as to what the $7.95 really is. And if there is or is not an additional 18% added.

If the $7.95 has an additional 18% that makes the RS total around $10...so we would like it clarified if anyone could do so. Thanks.

:confused: (scratching head over this one) If Oceania and Regent are so all fired fantastic, then why would any of us want to sail NCL, right?

Well, those of us who have sailed NCL have NOT chosen to sail Oceania and Regent. Since O and R exist, why do we need NCL to turn into a clone of these?

With the JC Penney brands, there was a niche that was being filled by the JC Penney offerings...yet someone thought it should be "modernized" and "made more slick, more hip, more expensive."

The customers who wanted and yes, needed ,the offerings of the previous JCP were not going to take it sitting down, so they walked. The bottom line went up in smoke.

Sometimes when leaders try to be so forcefully innovative, they tend to seek answers to problems that really don't exist. Such as the so-called problem of food removed from the buffet. We all see it for what it is, a manipulation to control and force folks into paying the RS fee if they wish to eat in their cabins. The talk about dirty halls is just added hyperbole to try to further rationalize said fee.

If people have repeatedly sailed NCL, perhaps it is because they enjoyed it? Perhaps, these same folks will prefer not to sail NCL when FDR turns it into the Oceania/Regent triplet.

As I said, why force us out of the store, when we were enjoying the brand?

If we all just accept this new idea of putting corporate profits before customers first how do you see impacting is the consumer long term?

 

People are not looking at the bigger picture, it's not about fees and rules. It's about the changing climate when we as the consumer set the market. NCL can not survive without customers. This is a luxury service. We are not talking about the power company where we are at their mercy because we NEED power, gas and water.

 

It's about pushing back when a company begins taken liberties just because they can. It's about being vocal when companies that rely on you the consumer to buy their product and services to survive and make big profits. So whether the changes effect you personally or not, is neither here nor there because it's the manner in which we are accepting these businesses practices should be everyone's concern as a consumer. You give someone an inch they will take a mile. I mean. Why not?

 

Just because I'm not disable and the rules and regulations don't affect me doesn't mean that I should not fight or speak out for the cause to get a corporate to change or improve certain practices that could negatively affect them if I see it happening.

 

 

Because eventually the head of these business and corporations will start to feel arrogant enough to think they can impose and do what they want regardless because we say, I'm OK with it, because it does not affect me. Or, Oh I'm in agreement with it although I don't like how they did it, but they get pass.

 

Again, everyone is entitled to their opinion. You have your right to agree with it and I have my right to disagree. To each his own.

 

I get it . to some, It ain't that serious, it's just a cruise. *shrugs*

 

 

Sent from my SM-G900P using Forums mobile app

Yes, THIS!

Sometimes the customer really does matter. Any of you remember the former Apple exec who took over at JC Penney? Do you remember when he nearly demolished the brand singlehandedly and the customers walked away...his head was on the chopping block literally, figuratively, and in all publications that could expose his lack of vision.

Puuuuleeeze! FDR has shown disdain for loyal and future customers, er, guests. All the rationalizing in the world won't put the emperor's clothes on.

Oh, and where is that former Apple exec now? Does anyone even remember his name?

1: The 7.95 so-called convenience fee also has an 18% gratuity added to it, if I read the reviews correctly. Please correct me if this is not correct.

2: If NCL communication had been made to all cruise passengers who have booked the cruise (prior to the instituted fees and changes to dining..ala Cagney's)....wouldn't NCL have had to deal with even more backlash than what is happening here on CC?

Thus, it seems to us, that NCL CHOSE not to communicate these planned changes in any way, shape or form in advance because they did not want to risk cancelations and larger amounts of push back from its customers. To draw attention to their money grab would have angered booked passengers who do not even know that CC exists.

I cruise in a suite and have never used room service......I cruise in a suite, because I like the size of the cabin. Just as you won't apologize for using room service, I won't apologize for sailing in a suite.

And I however, do owe you an apology. I am sorry for being offensive. Nor should I have added any comment at all as the poll requested that we stick to the poll...again, apologies to all.

We voted unsure. We are not happy with some of the changes and how they were handled. The fee for room service $7.95 + gratuities which equals over 10 dollars per room service order puts us out of our budget.

We do like room service and I'm not going to apologize for that. The folks in the Haven who say "we don't use room service" are really disingenuous because they use their butlers. Come on, isn't that one of the reasons that they are in the Haven...so they can have their butlers serve them whenever.

All that being said, we are unsure because we are waiting to hear how this new management is truly going to treat the guest. As of now, it appears that the new management does not care to keep our loyalty nor do they care to admit a mistake in instituting a punitive order about bringing food to one's cabin just to incur room service fees.

We have been loyal guests of NCL and have had more enjoyable times then not, and therefore, we are unsure. However, we have been searching Princess and Celebrity for alternatives for our yearly celebration of our anniversary, and both of those cruise lines are beginning to entice us. Prior to these badly handled announcements and changes, we had never thought to search out another cruise line.

Don't forget that just because you see the same names discussing a topic, it doesn't make the topic less valid.

For every person signing on to CC, there are many, many lurkers, many who do not register, but who read CC and have an opinion. Some may or may not choose NCL based on the information shared here. Just because only 30 CC people show up or sign up for a Meet and Greet on a ship, that is not proof that there is only a small percentage of CC people on the ship...it just means 30 were involved in the public event.

It isn't just the signed in populace here on CC who matter, it is every person who is trying to discern what cruise lines offer and how much it will affect their vacation experience. Money is certainly part of the process, but it is also about enjoyment! It is not enjoyable to restrict a person's choice by implementing fees meant to control, be punitive, or grab more $$.

..., my opinion of the new "no meals leave a restaurant" is that it is now needed. The amount of plates with partially eaten food on them in the corridors has been increasing significantly. This makes it very hard for people with mobility issues to safely walk in these corridors especially on the newer ships with narrower corridors. Folks with scooters and wheel chairs face an almost impossible task with getting around.

 

 

Are the lack of clean up that has "increased significantly" a bit suspiciously timed? Is the sudden increase used to show the "logic" for the rule?

Do you think that the $7.95 fee will stop folks from putting dishes out in the hall once they have eaten the fee-delivered items? Won't the staff still have to pick up the plates at some point?

While we agree, plates in the hall are hazards, we do not think the rule will stop the plates from appearing. Even when folks pay the $7.95 fee for room service.

It isn't just a question of a poor word misspoken by the CEO...the truth has been told in a way that says we are not anything to him but pockets to be dipped into.

The other thing is he said social media is not worth anything to be considered. Yet, on every cruise there is a Meet and Greet for CC members...a social media family...and the staff there tell us that they value our input and take it seriously. If social media is to be discarded so easily by the CEO, why bother to offer the personal touch of the M&G?

A very nice response a posted on facebook. I see nothing at all wrong with what was said; However, it should have been said from the beginning. NCL had no business letting their customers find out while on a ship, and then from subsequent postings all over the internet. That is NOT good business etiquette. It took far too long for a logical and well-thought out response from NCL.

 

Here is the post:

 

I wrote Andy Stuart (President of NCL) a note concerning the room service charges and the new food rule. Here is his response:

Hi, thanks for your note. We do not charge for coffee and continental breakfast to be delivered by room service. In addition I feel strongly that the change asking guests not to bring food back to their rooms from restaurants is a good one. As we walk around the ship and see spills from food that guests are carrying and multiple plates and food waste littering the corridors, it is not a clean and pristine environment. The difference with room service is that it is our team delivering it - if they spill something they clear it up immediately. They also know where food has been delivered and they go back to get empty trays as part of their routine. At the same time as we have made this change we have changed the Asian restaurant from having a cover charge to being included across the fleet. I understand not everyone is going to love every change, but our focus is on quality and raising the quality of the experience across our fleet. You will see a huge investment coming from us in both the hardware and the software. Please have faith that everything we are doing is to increase our guest satisfaction and repeat rate. Apologies for the long response - but I am very passionate about this. regards. Andy

It actually has been quite a while since NCL policy or changes has caused such a furor here on CC. The many months of happy postings seem to support that many guests were finding the experiences quite satisfying. So how do you increase our satisfaction by fees added upon fees, and policy shifts?

You may be passionate Mr. Stewart, but a bit misguided perhaps? You don't seem to see the passion on these boards for having an experience of cruising that treats the guest like a guest, not a captive with pockets lined in gold. You don't seem to understand that each guest has a unique need. Or perhaps you do, and your CEO sees the need as a perfect opportunity for "rationalizing" the new changes.

There's really no reason someone could not roam decks on a schedule and collect plates. NCL does not think it is important in the maintenance of their facilities. Really there is no reason plates should not be collected in a few hours at most.

Agree most whole heartedly.

But if the plates were collected on a timely basis, then their logic for the new rules would not seem to have so much validity, no?

Seems to me that the littering increase, now being reported, also times with the rationale for the rule. But if staff were assigned to clear the halls on a regular routine, the littering would be less visible....and thus, the rule would seem unnecessary.

Of course, once you pay the $7.95 fee, you are free to litter the halls, I guess.

Whenever we have had room service, we always left the tray and dishes in the cabin for our room steward to remove. Sometimes he/she did so, other times, they themselves left the items in the hall for later pick up.

Because the halls are so narrow, we never felt it was wise to leave the tray outside in the hall.

You arent staying in a hotel. You also do not have to book NCL if you do not like the rules. Being a "prisoner" or "captive" is the most ridiculous thing I have ever heard of. If not being able to take food out of a dining room is that big of a deal to you please feel free to go to another cruise line. You are probably one of those people that most of us see giving the poor wait staff a lashing over something they have no control of, making it uncomfortable for the rest of us being in the same room.

 

Also, this new rule was given out with warning. This isnt a last minute bait and switch.

I will ignore your personal attack as it is not why I am here.

As for the ship NOT being a hotel, explain why the captain and his staff refer to it as a floating hotel. Please explain why there is a Hotel Director on each ship. Explain to us why when we go to the CC Meet and Greet we meet the "hotel" staff leaders.

And yes, a captive is a prisoner. Del Rio referred to the passengers as captive.

The logic of those who enjoy paying extra fees escapes us. To charge a fee for room service is one thing, but to say that folks cannot enjoy a meal that they themselves transport from the eating venue is quite another.

Many people have already illustrated why they might choose to dine in their cabins or on the balcony. Many have eloquently spoken of the constraints put upon people with medical issues, mobility issues, children who are having difficulties. I need not continue that list.

My comment is that no hotel has ever told us that we cannot order from the restaurant (either theirs or one who delivers to the hotel) and bring it back to our rooms for private dining.

The fact that this "rule" was made is a blatant effort to force more $$ out of the guests hands. I say guests, but Del Rio thinks we are his captives.

I have read on the threads discussing this issue that "hotels charge room service fees, so what's the beef?"

Here is the beef: We have never been to a hotel that has told us that we cannot go to the restaurant, order our meal, and take it back to the room.

In the hotel, we can order room service for the convenience, and pay the fee. But if we don't like the fee, the furthest we have to travel to get the food is to the main restaurant, where a server gladly takes our order and hands us the food to bring to our room.

Del Rio may see us as captives, but he misses the larger point. We have choices. And if the attitude is to tell us that we are his prisoners, then we will go to an all inclusive land based resort, where truly, they want to please us and have us return, or we will go to a hotel that doesn't exploit us.

Trip insurance?

 

My cell phone was stolen on the BA. I was able to get my purchase price back from my trip insurance.

That is a terrific idea....thanks! If we get it covered, his daughter can find him another jacket and all will end well. I just have to see if there is any deductible for such insurance, and if a small item like his jacket would be covered. Very good suggestion, thanks so much!

I have to disagree with you there. On our cruise last February I forgot my hoodie in our cabin when disembarking (we left the cabin as late as possible so there were close to none other passengers in the corridors anymore at that time) but it was never found through official channels - no other passenger would have had the possibility to take it from inside the cabin before the cabin steward came in to clean it, so it must have been taken and/or misplaced by an employee. As it's close to impossible to prove that a crew member has taken the item, the risk of getting caught in reality is slim to none.

Perhaps your hoodie was taken by a staff member in an empty cabin, perhaps not. Usually staff are fastidious about lost and found items, but no one can be 100% sure about anything like this. But, outside, where cameras are on all the time, and supervisors in every nook and cranny? Is it likely that a staff member would risk being caught?

We have sailed with NCL for over 13 years, and have never encountered a server or steward who was anything but open and forthcoming. We will continue to believe it was a passenger who thought "finders keepers" was the blessing of their day.

We did all we could at the reception area, and left a description in their Log Book on the last morning. I guess an email to customer relations would be the final effort. But for us, we are not optimistic that it will show up in any NCL locker.

The wait staff were very clear that they did not see it, and they would have turned it in. Their policy is in stone as far as they spoke. "If we find an item, we immediately turn it in to reception."

Yes, my DH is tender hearted, and thanks for all the kind replies and ideas. In the greater scheme of all, we had a great time, and met many wonderful passengers who made our trip. So, life is beautiful.:)

That is so sad to hear. You're very kind saying you hope the person that may/may not have taken it 'needs' it. Well, you're kinder than I because, really, if you can afford a cruise, you can afford to buy your own jacket!! Shame on whoever (if they did) took it. I mean I 'suppose' it could have blown away, but that's a stretch too. Maybe like the other poster said, someone will see this and maybe you'll get it back. But, I hope your husband doesn't continue to feel bad ... as you said, thing happen and I'm also sure your daughter will understand. Sorry again .... hope you had a good cruise anyway!

I don't see how it blew away. The jacket was tucked under the arm and wrapped around the arm. But I guess it is possible. Because he tucked it out of harm's way, that is probably why he missed seeing it when he got up from the table.

Yes, our trip was a very good one, even with this. And daughter understands, she feels bad for him because he has taken it so badly. But she understands her father, and knows he doesn't take losses of any kind easily...it is just how his childhood affected him. Once he lost a pen in school, young age....he still hasn't gotten over it....it was a communion gift. He just hates to feel he failed to keep things safe. Just his nature.

That is very sad to hear it was not turned in. Maybe someone will read this and recall seeing something but don't hold your breath.

 

We found a sim card in our safe on the Epic over New Year's. We turned it into Guest Services in case a previous passenger had reported it missing. I hope they get it back as well.

 

One would not think adults would need to put names on our jackets but apparently we still should.

 

I hope happy memories will overshadow this for you.

It is odd that you mention adding names to clothing....now my DH wants all our clothes to have name tags. A bit much, to my thinking, but his upset has gone that deep.

The happy memories very much outweigh that event.

Thanks for your review, OP.

 

You are the very people Norwegian is trying to reach with their decision to move Moderno to the Deck 13 location currently occupied by Star Bar and Cagney's overflow. Don't give up on Moderno just yet as this change will be implemented fleet-wide! ;)

 

How was the pool deck now that the water slide has been permanently removed. Was it a dramatic difference? Cheers! :)

Well, as for Moderno, we will see where it is located on the ship before we try it again. We are not big meat eaters, and so it isn't really a loss for us to skip it. The salad buffet is very good, though.

As for the pool deck, it was a bit chaotic, with a bunch of scaffolding and stuff stuck under the top deck overhang (probably preparing for the Trace Adkins week)...and we never took notice of slide, as we are past the slide stage in life, and no grandkids with us. With the scaffolding stuff, all the excess chairs were pushed into other places, so the top deck became a bit overcrowded in feeling.

I think ParrotGurl posted the dailies in this thread:

http://boards.cruisecritic.com/showthread.php?t=1971117

In a word, fabulous!

From an easy embarkation to quick disembarkation, all the in between was terrific (with the exception of the lost jacket...see my other thread, lost and found.)

Our stateroom steward came early to introduce himself, and he was professional and very efficient. He took note of all requests and worked to keep our stateroom in tip top shape. He seemed a bit overworked on some days, but his demeanor was kind and professional.

We took advantage of the laundry service twice, and all items came back in good shape. We only submit items that can stand up to an industrial laundry and save all delicates to be washed at home. But socks and shirts, tees and polos are quite okay to send on thru.

We enjoyed the specialty restaurants: La Cucina the first night. Joy was our server and she lived up to her name...she was joyous and wanted to be sure that we enjoyed every morsel. My husband had the Osso buco, and she spotted that there was too much fat on his serving and went back to the kitchen and got him a much better portion, which he savored. I had the vegetarian lasagna, and it was very tasty, and just the right temperature.

Moderno: we don't enjoy the location of the restaurant. The music in the atrium is so loud that one cannot feel relaxed while eating. The salad buffet was good and the meats done to our liking, but after having tried this restaurant both on the Dawn and Pearl, we have decided to cross it off our list for next cruises.

Le Bistro: the venue is much better than the Dawn's Le Bistro. On the Dawn, the restaurant is tight, noisy, dark and cramped. Here, on the Pearl, the restaurant is bigger, and the atmosphere more romantic and the seating much more comfortable. We ate here twice. We enjoyed both the meal and the service. Rack of lamb was superb, and the filet of beef, quite generous and tasty.

We ate in the MDR, Summer Palace for most of our breakfasts and a couple of lunches. We ate at Indigo once. We prefer the Summer Palace. Indigo is dark, loud, and the food just didn't come to us as good as in the SP restaurant. When we ate dinner at the MDR we mostly enjoyed the salmon...we love salmon, and so cannot give opinions on other entrees. The salads, appetizers etc were all nicely plated and fresh.

The Garden Café is one of the best organized buffets on any NCL ship we have sailed. There are repeated stations of the foods, so that one can find any food you want without being in a long que. The desserts are set on one side away from the salad and main entrees. Easy for folks to sail in and grab any bite that they desire. All the foods were plentiful and hot or cold as expected. The seating area is upscale and very large.

The Great Outdoors is a wonderful place to enjoy a meal, sitting under the awning aft and seeing the, well, great outdoors!

There were many great activites to enjoy. We saw some of the shows, all full of energy and enthusiastic performers. Rick Starr was the comedian for part of the trip, and also they had a magician/comedian. My DH loves Starr, and we went to his show in the Spinnaker and although many of his jokes were familiar to us, we still laughed and enjoyed his performance.

We danced a lot. We love to dance. And the band, Future Perfect, was so wonderful. The lead singer, I wish I could remember her name...she was so talented.

Ports:

We enjoyed Great Stirrup Cay....they have made it so much better. We rented a clamshell for $20, and enjoyed its shade. The water was lovely, and the BBQ well served.

We did the Tiki Beach Break on Grand Cayman, and enjoyed the 3 hours there. We were fortunate that we had sunshine, as the poor folks who came in as we were leaving seemed to have a lot of rain come in with them.

We did not explore Jamaica or Cozumel, having been at these ports before. We enjoyed the ship, and relaxing.

We lost at the casino, we gained weight, we rejuvenated and we reconnected. For the whole cruise we found many people who were just plain fun.

We did not use the spa, even though we had every intention of doing so....it just didn't fit in with all the events.

Do see the crew talent show if you go....we always enjoy it. And the finale with the whole crew on the last night is always great!

We went to The Quest for the very first time....and while we laughed a bit, we have to say that it was definitely a one time only....once we have seen it, we won't need to do it again.

The CD was Archie, and Nacho was ACD. They were both terrific. Nacho is very fast on his feet, and well up to the task of some of the more interactive games (like the Quest).

If you have questions we will be happy to answer.

We were on the Jan 5-12 Pearl cruise.

My DH had a windbreaker, brand new, pricey Christmas gift from his daughter, who can little afford to spend $$ but knew he needed a light weight jacket for his trip and she was so pleased to give this to him.

He left it on a chair at the Great Outdoors, and didn't realize that it was missing until about 40 minutes or so had passed.

He raced to the table, and of course, the jacket was gone. The table empty. This was day 2 of the cruise. The wait staff had not seen it, and told him to go to reception. They assured him that if they found it, they would have brought the jacket there immediately.

Of course, it was not.

Every day he went to reception, and every day they brought out the same old tired down jacket saying "this is all we have here."

The windbreaker was an XLG, I foget the brand, but I think it may have been Tek, with a red lining, dark exterior. No one turned it in. It was a perfect lightweight jacket for nights on the ship or in air conditioning.

It was his only jacket for the trip, that he intended to use in the highly air conditioned venues. He ended up wearing his sports jacket or two shirts to keep warm in those places. He also ended up with a cold by day 4.

The person who "found" it and kept it.... they acted in a dishonorable fashion.

We believe the "finder" to be a passenger, because no staff of NCL would dishonor themselves by taking something that doesn't belong to them. No staff would risk being fired for such an unworthy act.

When something is lost on the ship, it is not "finders keepers"....there are places where you can report and turn in the items.

There is a lost and found area on the ship. If you find something, try to get the lost item back to the owner.

The person should have brought it to staff or to the reception and turned it in.

Instead, they recognized a great opportunity to own a free jacket.

We are sad to know that such actions still occur.

It really hovered over our trip, because my DH's daughter bought it for him. He feels he let her down. He has forgetful moments from time to time, and this occurrence really made him feel he is slipping more and more. I told him it was just a fluke, it can happen to anyone when they are enjoying the moment. All of us can lose sight of a item. Heck, I have even left my purse hanging on a chair once (albeit, I realized it immediately and raced back to the chair in a moment...but it can happen to us all.)

And all I can do is remind him that sometimes, things just happen.

But he also feels let down by his fellow passengers. It is a bitter taste he has right now.

And all I can say is "shame on whoever took that jacket, but we hope that you are in a financial place where that jacket is something you really needed and could not afford, and we hope that you wear it in good health. We hope that you can also feel his daughter's love vibrating around it."