We received an email from Princess that said we would receive 50% FCC for each of us after the 5/7/22 Crown Princess cruise to Alaska, as long as we booked by 1/1/23 and sailed by 1/1/24. We booked back to back cruises for April 2023. We were calling to pay our balances and use the FCCs and they are telling us that we had to book by May 1st (we weren’t even on the cruise yet) and sail by Dec 1, 2022 so they took back our 30% FCCs and they’re only going to give us the 20% FCCs!! They had already applied the full 50% FCCs to one of our April 2023 cruises and then removed it and said it was expired!! I can’t believe they’re lying to us when they put it in writing!! They obviously have typos in their system since their info doesn’t match the email they sent us. Has anyone had this problem??
