Mabbiesmum
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Posts posted by Mabbiesmum
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I fully appreciate that cruise lines may need to have isolation cabins but it is dishonest to let people book those cabins in good faith and then be summarily moved just a few weeks or even days before sailing.
The cruise lines should advise passengers before final payment date that their cabin may be required as an isolation cabin and give them the opportunity to move to a different sailing or cabin.
By the time they are informed there are very few cabins left and not necessarily in acceptable locations.
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Anyone got Paul Ludlows email?
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There appear to be plenty of midship cabins on deck B but if we had wanted a midship cabin we would have booked one. We love aft facing cabins and don't want a different part of the ship
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Booked on Ventura cruise N230 departing 29 October in March 2021. Managed to get the perfect cabin, corner aft on deck C.
Have just received an email form P&O saying that "Due to our framework of protocols to protect the health and wellbeing of all crew and guests we are currently operating at a reduced guest capacity and we need to take an approved number of cabins out of service.".
We are being moved from our perfect cabin!!!!!!!!
With just 5 weeks to go there are obviously no aft cabins left, and we will be stuck in one somewhere midships. The fact that P&O will claim it will be of an either equal or superior grade doesn't cut any ice. As far as we are concerned it is a definite downgrade.
Customer service are of no use whatsoever, they "have no control over this it is a different department" . Not possible however to speak with said department as they are not customer focussed. Well obviously not as the satisfaction of their customers seems of no interest whatsoever.
I am inclined to suspect that this has been happening on many cruises and what is most enraging is that they have left it so close to departure when there is nothing we can do. Will try to move my complaint up the food chain but it won't make any difference to the outcome.
This will be our first holiday in two and a half years and has been eagerly anticipated. Now it is spoiled. If we lose our cabin we shall be cancelling the 5 week Caribbean cruise we also have booked (in an aft facing cabin) and will never sail with P&O again!!
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We have booked a balcony cabin on Ventura for a cruise in November. If we test positive will we be moved to an "isolation" cabin or can we stay where we are?
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Refund Received 😁
Cruise: Queen Mary 2, Transatlantic roundtrip departing 18 April, Britannia cabin
Cancellation email received 30 March and online refund request submitted the same day
Refund cheque ( booked through. TA) received today!! Pretty much on the 60 days.
Surname begins with a C, if that is relevant.
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If the story is an accurate reflection of what actually happened on the ship MSC and their captain have covered themselves in glory. Not the way most world cruises came to an end!!?
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Having completed the online form for a cash refund it would be helpful to receive some sort of email confirmation. The lack of response gives rise to concern that it has just dropped into a black hole somewhere and when, in 60 days, no refund arrives must start the whole battle again
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I booked our cruise, roundtrip transatlantic departing 18th April, about 18 months ago to secure the cruise and cabin I wanted at the price I was happy to pay.
Current cancellation terms mean that I could only move to 2021 at a much higher cost.
If Cunard would offer the same cruise and cabin for 2022, two years hence,at the same price by which time I'm sure we all hope this nightmare will be over - I would be much more willing to let them keep my cash.
As things stand I am just waiting for the, inevitable, cancellation and subsequent refund.
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We are due to sail on the first roundtrip Transatlantic departing 18 April and would very much like to go but can't see how we can if we are unable to enter the USA. Don't want to cancel and take the future cruise credit but looks like we are going to be kept on the hook until just before our scheduled departure.
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The Queen Mary set sail a few hours ago from Freemantle are there any passengers left on board making the journey back to Southampton or only crew?
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I always take the stairs if I possibly can, need the exercise, and avoid using the handrail if possible. If I do use the lift I use a knuckle to press the buttons and again don't hold the handrails. Followed by a handwash as soon as possible afterwards.
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Cambridge is much prettier than Oxford, a 50 minute train journey from Kings Cross station. It is very compact and easy to walk around. King's college and boat trip on the Cam are not to be missed
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We had an aft facing, deck 10, cabin on Fantasia for our repositioning cruise from Barbados to Genoa in April. The ship travelled very quickly across the Atlantic and sometimes it was so windy on the Promenade deck you could barely stand but all was calm and serene on our balcony. It was quite hypnotic to just sit and watch the wake. Because it was so long we could move to the back of the balcony out of the sun at the hottest part of the day.
Some noise from the thrusters during docking but didn't usually last very long and the occasional cigarette butt blown back from the civil people throwing them into the sea from the decks above but no soot or fumes of any kind.
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Make sure you have with you the same credit card you bought the tickets with as you will need to insert it into the machine to get your tickets. You won't be charged again.
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If you enjoy whiskey you could visit the Scapa Distillery http://scapawhisky.com on Orkney. It is a very pleasant 2 mile walk from Kirkwall or there are buses to Scapa beach and a short walk from there. Much cheaper than the ship excursion to the Highland Park distillery.
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For anyone thinking of visiting Liverpool this year
http://www.liverpoolmuseums.org.uk/wml/exhibitions/terracotta-warriors/index.aspx
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The direct service from Gatwick to Southampton does indeed take the best part of two hours, a bit longer on Saturdays, but what it lacks in speed it makes up for by not having to change.
However there is some engineering work coming up which may impact Saturday services and require a change at Clapham junction.
Hope you aren't travelling on a Sunday as in the next few months at least there do not seem to be any through trains at all [emoji33]
Travelling into London won't really help as Gatwick trains go to either Victoria or London Bridge and trains to Southampton leave from Waterloo.
There is always the National Express bus, but that also takes over two hours.
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It would appear you will be embarking in Amsterdam
http://www.ptamsterdam.nl/en/cruises-portal
This site should tell you everything you need to know
Hope you enjoy your trip
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Getxo is a brand new terminal just a short walk to the beach along a sea wall.
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I think drinks packages are priced per day so depends how long your cruise is and where you a sailing as there are different rates for Europe, Carribbean, etc
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If you want a quick, direct, train it will be with Virgin trains
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P&O have just screwed us over 🤬
in P&O Cruises ( UK )
Posted
On reflection I must withdraw an accusation of dishonesty however they could have been more open about the risk of booked cabins being taken out of service.