DANCING GRANDMOMMY

Must you be in a specific cabin or can you add Reserve Collection to the cabin you are in?

On 2/17/2024 at 9:14 AM, cruisetravel8 said:

Hi!  Is new cruise terminal open yet?  Or, do we tender?  We're on Emerald Princess departing March 6, 2024.  Also, is there free shuttle to/from Albrook Mall?

How was your cruise?

On 4/10/2024 at 3:58 AM, BamaVol said:

Which may be too late to resolve problems.  There are plenty of posts here recommending you obtain your folio from Guest Services or the nearby kiosk (if you can find one that works). Correcting errors after disembarking can be a nightmare based on some stories I’ve read here. Personally I’ve not had a problem but I won’t leave the ship without a documented final bill. I’m not convinced a screenshot is as good, although some say it is.

Unfortunately that does not always solve the problem. We left the ship with an account summary of over $1000. credit.(we put gift cards on the account when we first arrived). The summary we were emails had added charges totaling the amount of our credit and giving us a zero balance. It has since been resolved, but it wasn't an easy process. 

Yah! Just received a $1015.85 check from Princess!!! Thank you for all your help.

15 minutes ago, cr8tiv1 said:

 

It is very difficult to be "patient" ... speaking from experience.  

 

You should get back:

OBC gift card balances to your gift cards

Medical from your medical insurance (check) and/or

Trip interruption from AON (check)

Whatever else is outstanding and due to you from AON

AND maybe, balance not used for Premier from Princess

Thank you AON has been wonderful. They have already paid miss trip, minis airfare as we used points for that. Medical is slow, but progressing. Thank you for you response. 

1 hour ago, Donwoods123 said:

I have had success in the past when I emailed Collin Steinke.  His info is:

 

Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

Thank you so very much.

53 minutes ago, jagoffee said:

You had already paid your $80 a day for the Premier package and they did not give you a refund for the package, correct?  So you had $856 in gift cards that you applied to your account and created $858 refundable OBC.  
I wonder if they put the Gift Card money back on your Gift Cards?

 

I just thought someone might be misunderstanding the “retail value” of the Premier package that are listed.

 

what a mess.  Good luck.

 

 

I did check my card balances.  I thought that possibly these charges were supposed to be credits for the 3 missed days of the cruise and they inadvertently charged instead of credit., although it is a little coincidental that the charges exactly turned my balance to zero. It is hard to know when I can not contact them.  My TA said they told him it could be 4-6 weeks. I will try to be patient.

46 minutes ago, cr8tiv1 said:

You indicated that you booked through a TA.  (S)he should be the one to be calling the Resolutions Department on your behalf.  An experienced TA would know all the ins and outs of getting problems resolved.

He tried. 

On 4/7/2024 at 6:46 PM, trvlwrld said:

Dispute the charges with your credit card company…that got immediate attention from Princess and they fixed our problem within 30 days

They did not charge me card. They used the $856.60 in Princess gift cards that I put on my account at the beginning of the cruise. We planned on having a lot more fun instead of missing 7 days with Covid and then later my fun hospital stay. I can't wait to go back. What we saw of it was beautiful. And I do have all of my gift card numbers. 

28 minutes ago, Arizona Wildcat said:

Have you spoken to the Executive Officeor someone on the resolutions staff yet?

You obviously need to speak with someone.  You unfortunate situation is complicated and nobody at this forum can really assist you.  

Email, social media post or call to office in the US.

Without a copy of your folio - please do not post here - we really do not know what happened.

And yes, the gift cards will need to be refunded to the cards.  That requires information you might not have at hand.

Your response was what I  was looking for. Do you know how I contact an Excutive Officer?

1 hour ago, jagoffee said:

 

“Contra-Premier Specialty Dining  $58.80

Contra-Premier Premium Desserts (unlimited) 192.71

Contra-Premier Crew Appreciation 112

Contra-Premier Wi-Fi (4 devices] 279.93

Contra-Premier Beverage Package 247.41”

 

I believe this portion of your statement is confusing the situation.  These are not items that reflect something that is owed you.  These is just a reflection of the retail value of some of the  items in the Plus.  They are not OBC (refundable or otherwise) and no value is returned to you if not used.  You should have paid the $80 a day per person when you made your final payment.

 

 

 

Exactly, but they charged me each of these items. We spent less then our non refundable credit of $350.00. I did not expect the difference to be refunded. I gave them $856 in gift cards. I expect that back. Instead they added these and other charges until my credit balance was 00. When we left we had a summary showing our credit, then they sent me a revised summary 

47 minutes ago, cr8tiv1 said:

Your folio is a complicated one.  Did you already start the insurance claim with AON?  Much of the above list should be reimbursed as trip interruption.  It will take longer than a month as AON communicates with Princess to decide to owes what.  

 

I don't know if you are of Medicare age, but that is the first thing that needs to be filed AND denied.  It took Medicare 120 days to deny my claim.  60 days to tell me that I needed to resubmit with the itinerary attached.  Then another 60 days to tell me that I was "outside" the US and denied the claim.  

 

Only then could my personal insurance and AON could start processing my claim.  My personal insurance picked up everything Medical.  Shortly after submitting what they paid, AON paid the rest.

I had not filed my claim yet. I can't imagine that the premium charges would have anything to do with AON. I was shocked that my Medicare Advantage plan is paying half of the medical bill. They told me I had worldwide coverage. I have not gotten the check or paperwork from them yet so I can submit the balance to AON, but it shows up on their website. Fortunately, they called me to tell me they needed the itinerary and I fax it to them the same day.  

We were medically disembarked from our cruise. Not the ship's fault and the medical staff were amazing. Before we left my husband got a copy of our account stating we had around $1000. credit. Later they sent me a summary charging for:

Contra-Premier Specialty Dining  $58.80

Contra-Premier Premium Desserts (unlimited) 192.71

Contra-Premier Crew Appreciation 112

Contra-Premier Wi-Fi (4 devices] 279.93

Contra-Premier Beverage Package 247.41

We had the Premier Package!! They also charged $58 each for missing our dinner reservation that was after we were disembarked. And we were not reimbursed for the excursion we had to cancel, because I was in the medical center, which they told my husband we would not be charged.

I added $850..60 in gift cards to my folio, which should have all been refunded.  

I have emailed Princess, I have called twice, my TA has called and all I receive is a standard email, they appreciate my patience. Someone will get back to me soon. It has been almost a month. Ideas please on where to from here.

This is not even touching on the 21/2 days we were isolated for COVID (the end of the 1st half of the back to back and the 1st day of the second half, which was completely separate from the reason I was in ship's medical for 2 days before being disembarked. We paid that $4814.20 bill to them. Before anyone asks, yes we had Princess Platinum insurance plan and they have paid us for the last 2 days of the cruise that we missed. Still waiting on the medical. I am so frustrated. I want to look forward to my up coming 16 cruise, but it is hard to with this hanging over our heads. 

Thanking you in advance for your help.

On 1/10/2024 at 9:13 AM, Bimmer09 said:

They've done a nice job of making the dock entrance welcoming

 

Rhapsody of the Seas docked while we were gone

 

We took a free shuttle bus back to the Ruby from this point

 

Back on board I hit the Salty Dog Grill for some of this

 

A hot dog buried in cold help-yourself sauerkraut and ketchup and a suitable beverage

 

The Rhapsody was loading some passengers who may have missed the sailingthat brought the ship to Cartagena. Note all the luggage being loaded.

Norris

Could also be crew signing on.

How are you and Carol feeling. Hope you are both completely recovered.

52 minutes ago, nini said:

 

1. No Vines 2. No Alfredo's 3. Buffet at the front with slanted windows that were either dirty and/ or steamed up to see out of (humidity) 4. No aft balconies 5. The International Cafe was right next to (and sort of part of) the Casino so it was miserable to get something from there. It polluted the area just walking by

Yes, I see that. Hopefully the cozy atmosphere, with less people will bring the added enjoyment of being able to get to know our fellow passengers and the crew better. 

19 minutes ago, nini said:

 

For us, the only reason we liked the Coral was because it can go through the old locks. We did the full transit in January 2018. If we book a full transit again, it will not be on the Coral and we can go through the new locks.

Was it too small for your liking?

52 minutes ago, lola2013 said:

I recognize the blue and gold macaw since I have one sitting on my shoulder right now!  His name is Sinbad and he’s my bestie ❤️.  I would love to say we are enjoying this snowy Chicago day, but I can’t lie!!!  
Loving your review…my mom and I did a similar Panama Canal cruise on. Coral Princess.  
Susan ⛄️

How was the Coral Princess. We are doing a full transit East to West on her in December.

Such great pictures. Thank you. 

50 minutes ago, Bimmer09 said:

I've had Covid since Tuesday and it's a strong dose. I had it in January last year after a cruise on Diamond Princess. Last year I just had to wait it out.

Norris

Hope you recover quickly.

I am wondering, You stated,  Back again after a normal length sleep. Help will arrive in the form of Paxlovid today. Where were we?.

Does this mean that you had Covid and needed to tske the Paxlovid?

Following. Thank you. We will be on the Coral for a 16 day Panama Canal full transit. Then the Ruby for a 22 day Alaska in 2025. Looking forward to your reviews on both. 

On 11/26/2023 at 10:30 PM, Steelers36 said:

You cannot do the old WMD.

Please, what is WMD?

I was told that they do a group vow renewal, by the administrator of our Facebook group. She stated it was ship wide. 

On 10/30/2023 at 12:52 AM, Snaxmuppet said:

Definitely write. It won't help with your experience and it probably won't get you are compensation (haha!) but it will bring it to the attention of management and may help for future cruises.

 

I have reported smoking before on Sky and it was delt with immediately and didn't happen again so I don't know what happened there. The last big fire on a cruise ship was started by a cigarette on a balcony. Some cruise lines still allow smoking on balconies but not Princess.

 

 

Thank you for sharing this.