LittleSwa

My response was to address the inquiry as to what "regular Serenade sailings were offered as options." isitmayyet said: I wonder what ship alternatives the guests who are on regular Serenade sailings were/will be offered as their options. The above post looks like only what TA sailings were offered as a swap.

As you can see (I think it actually posted), the options this cancelled Arctic SERENADE were offered are different from the cancelled SERENADE TA letter of offers. Reading that Roll Call (57 pages), it appears as though many chose to switch to the Jewel with now a VERY low inventory of balcony choices and NO Jr Suites. Needless to say, IF the BRILLIANCE cancels, the pickins will be slim! But, what really got me on that Roll Call was the fact that henry1005 #1240 Posted Tuesday at 05:28 PM 12 July 2022 Quotes from the reassurances, rec'd from RCCL Executive offices, that everything was fine; no worries and less than 48 hours later, the cancellation letters went out. See: LEtue #1258 Posted Thursday at 01:17 PM 14 July2022 Some have still not received the letter. And, neither the Royal agents nor the posters' Travel Agents knew ANYTHING about the cancellation. The members of CruiseCritic were MUCH better informed. Aside from all the time spent on itinerary logistics, researching, planning & booking; this happened already with our months ago cancelled Serenade TA(not even the one mentioned above); and now it may happen again, with Royal keeping us in the dark til WHAM! OR NOT! I sure could not have conducted my business this way & been successful. Amazing. Still hoping for the best and collecting evidence for success in case...Great way to plan a relaxing vacation.

If you go to the CC board below, Post #1265, you will see the letter they received. It is a VERY active SERENADE 10 Sept 2023 Roll Call, now cancelled. I have attempted to post the letter, but it took all the techno skills I have just to copy & save what the OP posted. Several pics involved, but the data is all there. https://boards.cruisecritic.com/topic/2850961-september-10-2023-14-night-arctic-crossing-cruise-serenade-of-the-seas/page/50/ Choozin Croozin #1265 Posted Thursday at 01:40 PM

UPDATE #2: from CC Roll Call SERENADE of the Seas Miami to Copenhaven TA https://boards.cruisecritic.com/topic/2850279-may-7-21-2023-serenade-ots-transatlantic-miami-copenhagen/#comment-63214551 sean of the seas #20 Posted Friday at 06:15 AM Just had an email fro RCCL this cruise is cancelled. Dear Guest, We're continuously monitoring events taking place around the world, including the ongoing situation in Ukraine. Our original plan for Serenade of the Seas was to offer sailings departing from Copenhagen, Denmark and Stockholm, Sweden starting May 21st, 2023. However, with the increased uncertainty of visiting St. Petersburg, Russia, we've reviewed our upcoming 2023 deployment and decided to reposition Serenade of the Seas to a new homeport in Florida for our Summer 2023 season. Unfortunately, this means your upcoming May 7th, 2023 cruise has been cancelled. Booking ID Ship Sail Date Passenger Last Name xxxxxxxxx SR 07-May-23 sean of the seas We know how much time and effort go into planning your vacation, and we're terribly sorry for the inconvenience. Your vacation is important to us, along with the flexibility to make the best decision for you and those in your party. Below, we've outlined your options along with a few additional details. Option 1: Re-book one of the following 2023 itineraries: 12-Night Transatlantic cruise | April 22nd | Jewel of the Seas | Orlando, Florida to Amsterdam, Netherlands sailing to: Ponta Delgada, Azores | Cherbourg, France | and Dover, England 15-Night Portugal & Spain Crossing cruise | April 23rd | Explorer of the Seas | Miami, Florida to Rome (Civitavecchia), Italy sailing to: Magala, Spain | Cartegena, Spain | Palma de Mallorca, Spain | Provence (Marseille), France | Nice (Villefranche), France | and Ajaccio, Corsica, France 14-Night Transatlantic cruise | April 22nd | Odyssey of the Seas | Fort Lauderdale, Florida to Florence/Pisa (La Spezia), Italy sailing to: Malaga, Spain | Alicante, Spain | Palma de Mallorca, Spain | and Provence (Marseille), France 11-Night Transatlantic cruise | May 1st | Anthem of the Seas | Cape Liberty, New Jersey to Southampton, England sailing to: Ponta Delgada, Azores | Cherbourg, France | and Paris (Le Harve), France 10-Night Fort Lauderdale to Baltimore cruise | May 1st | Vision of the Seas | Fort Lauderdale, Florida to Baltimore, Maryland sailing to: Willemstad, Curacao | Kralendijk, Bonaire | and Oranjestad, Aruba What you'll receive: Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items. If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. To sweeten the offer, you'll receive a credit to spend onboard per stateroom: $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites Plus, an additional $50 USD for each third or more guest to spend onboard You'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car). We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes. Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement. Option 2: Re-book any other Royal Caribbean International sailing If you prefer to re-book another sailing not included in Option 1, we'll waive any non-refundable deposit change fees. Please know, you'll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities, and other non-cruise fare items. If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. You'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car). We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes. Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement. Option 3: If you can't find a new itinerary that works for you and choose to cancel, we'll be sad to see you go. You'll receive: A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 14 business days - some international banking and financial institutions may have a processing time of approximately 30 business days. NOTE FROM LITTLE SWA: We wanted you to see the actual letter from Royal. When we were cancelled off the ORIGINAL Serenade TA, the options we rec'd were no way this many! And, at that time, it was only thanks to a fellow passenger's LETTER posted from Royal that we were able to accomplish what we did. They also were demanding the actual letter. It was not pretty. Still standing by...

UPDATE: 7:41am on 17July' 23: (sources article & a F...B Brilliance page) Serenade OTS European Summer 2023 cruises were cancelled due to situation in Ukraine / Russia. Those affected received notices with choices for FCC, Refund, or switch to TA on Explorer, Jewel, Odyssey or Anthem (if I remember correctly!). Now, I am wondering if Royal leaving Brilliance for overflow or we are next! Stay tuned...

For MANY months, we were scheduled on the Serenade May 2023, 14 night, transatlantic (our 7th trans) when we received the email with 3 alternatives: a different ship doing a “repositioning” between Baltimore & Florida (really???); a future cruise credit; or a refund. I researched & found Serenade was still sailing a transatlantic route, but now to Copenhagen & NOT being offered to us loyal customers who had already booked the cancelled routing, plus MUCH more expensive for the same cabins! After 4+ hours on the phone with a WONDERFUL Royal agent (& him with his people resources), we finally got rescheduled on the 16 night Brilliance transatlantic for 29 Apr 2023, with only an “upcharge” of the 2 extra nights of gratuities. Mind you, this solution was our “suggestion”, and did not come from Royal. It required numerous approvals, etc. We JUST finished modifying & finalizing the rest of our plans (multiple flights, train tickets, multiple accommodations, etc.), centered around the now Brilliance cruise. This morning, I was fiddling around on the Royal site, only to find that our cruise was no longer offered or even posted. I did see Brilliance had missing “whereabouts” (from mid-April forward for several months) but, looking high & low, found no reason. As my paranoia grew, I pulled up our reservation which still showed. I could have booked Internet, dining or drink packages, but no excursions. My RollCall has no posts regarding this: zip, zilch, nada, the big goose egg. I am wondering if someone with some Royal “clout” might post the ACTUAL / VERIFIED reason for this phenomenon. PLEASE NO GUESSES or SPECULATIONS. I have already run those through my head, & the best WAG (Wild A.. Guess) I came up with was: maybe it is being dry docked (for refurb?) after the transatlantic & they have stopped selling cabins in order to begin the process enroute to Rome? I did say it was a WAG! I do not even know if they actually do this sort of thing, BTW. So, IF anyone KNOWS the ACTUAL reason for this, please, please advise me. And, thank you all in advance for all the excellent info you have shared in the past. It has been both useful & appreciated. Happy sailing!