actuarian

Try again today and ask for Resolutions. I believe that on one of those threads the person got thru to them on a Saturday. Not a holiday weekend though but I would give it another shot. Good luck

I actually did get through to someone in Resolutions today but it did not help very much. I told her that we would be willing to reschedule for the following week (9/8, when the web does show available Ocean Views). However, she told me that only someone from "Revenue" could change the reservation because the downgrade had been done by Revenue. Revenue is not available until Tuesday, after the ship sails! She did increase the OBC from $100 to $150 but I still consider that unacceptiible.

I would follow this up with a letter to agoldstein@rccl.com

 

At least that way while Adam may not personally read the complaint it will be dealt with at the appropriate level.

Done! If I get a response, I will post it.

You need to tell them that this is completely unacceptable. Ask them for a better offer. Or tell them what YOU would consider an acceptable offer.

We did all that and were stonewalled. The call came at 4:15 PM on Friday afternoon and we could not get connected with a manager. Instead, we were told that the managers had left for the Labor Day weekend. Of course, the ship sails during that weekend! As I said before, completely unprofessional.

My wife and I booked an Ocean View Guarantee stateroom on the 9/1/2014 Enchantment of the Seas. This afternoon (8/29/2014, 3 days before the cruise) we received a call from RCCL and were told that no Ocean View staterooms were available and that we were being placed in an inside stateroom. They gave us a $100 on-board credit for "the inconvenience". I told them that I would rather reschedule the cruise or cancel it altogether for a refund. They responded that those options were not available because the cruise date was too close. However, they were the ones who failed to honor their own guarantee when the cruise date was close. What does "guarantee" mean if it is not to be honored?? I consider this completely unprofessional and, even though we are Diamond members (and within 20 points of Diamond Plus), we will cruise on other lines in the future, not on RCCL!