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Everything posted by MRS TIGGYWINKLE
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New to Fred Olsen and Rosyth departure
MRS TIGGYWINKLE replied to MRS TIGGYWINKLE's topic in Fred. Olsen Cruise Line
You’re a star thank you so much 😊 -
New to Fred Olsen and Rosyth departure
MRS TIGGYWINKLE replied to MRS TIGGYWINKLE's topic in Fred. Olsen Cruise Line
Thank you for that information..... to be honest at £14.00 per night it is more financially beneficial for us to travel by train but perhaps not as convenient. Much to think about. -
New to Fred Olsen and Rosyth departure
MRS TIGGYWINKLE replied to MRS TIGGYWINKLE's topic in Fred. Olsen Cruise Line
Thank you ! That is all most helpful 😊 -
Hi all, We are seasoned cruisers but our first Fred cruise departs Rosyth in July (Balmoral/Scottish Isles). Could someone please explain how the embarkation and disembarkation process works ? Is it based on deck or cabin category as to what time you are allocated? Also, we would appreciate advice as to whether driving and parking at the port is a better option than the train and taxi. Apologies for all the questions but I will be travelling with someone living with dementia and want to make the experience as comfortable as possible. Many thanks in advance.
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Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Looks like things are starting to get back to a more reasonable state and level of service. Long may it continue 😊 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Fantastic news and provides hope for anyone still trying to get booked. Let’s hope all major issues are now resolved 😅 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Logic would suggest Southbound but to put your mind at rest you could always ring the Services to confirm because it’s probably going to take until Friday to get through to Cruise Connect 🙄 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Yippee !! Well done ....let's hope the situation is beginning to improve at last ! -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Outstanding results today !! So thrilled for you (and your Mum !)…relief all round. paracetamol well earned…enjoy your cruise 😊 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Glad to hear of another success but fear we will be scarred for life by that incessant music ! Enjoy your cruise and safe travels 😊 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Congratulations 🎉 so relieved for you! -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Yes you will be humming that tune for days 🙈 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Be sure to give your mum some paracetamol and plenty of fluids for the task ! -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
I finally got a human being after 52 minutes of “music” and the booking took about 5 minutes with instant email confirmation (like you I would recommend staying on the line until the confirmation email appears). I honestly think there are only a couple of people manning the phones because we have never experienced this kind of service and stress levels in the past when we have booked coach transfers -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
I feel your pain! Please keep trying…it does work eventually. I’m not exaggerating when I say it took 5 solid days of trying before I finally succeeded -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
My final call involved 52 minutes of that horrendous music and when the lady eventually answered I was so shocked i almost forgot what I was calling for !! You almost have to dedicate a day to try and get through. It’s absolutely infuriating and soul destroying. The cruise companies really need to be aware of the stress this is causing their customers. -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Now they need to change the musical arrangement too !! -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
SUCCESS !! Finally managed to get through to a human being after dedicating hours of my day to being on hold for 30-55 minutes at a time ! Lovely lady who answered my call explained that they were simply overwhelmed by calls. So, for those of you still trying...don't give up hope and do be prepared to lose a lot of your day/s listening to the same piece of music. Good luck .....I am going for a lie down in a darkened room. -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
So far today I have called 4 times since 9am and have been on hold listening to music for 26, 35, 55 and 54 minutes duration at the end of which the line rings once and then goes dead . Either the entire population has booked a cruise or the staff at Intercruises consists of one person!! if the cruise lines are reading this …please review the very unsatisfactory situation. At this rate I will be phoning until August 😅. they don’t even respond to the online enquiry form 😖 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
And so far today the lines are constantly engaged 🙈 -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
Like you we are cruising in August but like to know the coach is booked once we have made the final payment. -
Cruise Connect Uk southampton cruise transfers
MRS TIGGYWINKLE replied to MRS TIGGYWINKLE's topic in Princess Cruises
So far no response from Princess and no answer to any phone calls to Cruise Connect. Can anyone who has cruised recently confirm that the Coach service is still running please? Because of our location we have little alternative travel options. -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
We have also used them on numerous occasions without any issues but have always been able to communicate by phone. This is an entirely new problem. Even the cruise company will not give me a straight answer as to what may be going on. -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
I have tried ringing them all day again! No success. Starting to get a very bad feeling about the situation. -
Contacting Cruise Connect/Intercruise to book.
MRS TIGGYWINKLE replied to FangedRose's topic in P&O Cruises ( UK )
I have done that too but have to say I am not hopeful. The incessant music while waiting for a human to pick up my call has given me a headache!! Please update if you have any success 😊