tjbarney

3 minutes ago, pe4all said:

Terrible thing to happen to you - but at least you got home.  Had Chile shut it's borders while you were there you would have had more problems.  Definitely send a certified letter to NCL guest services, or as Newlino suggested - the CEO of NCL.  Would your travel insurance kick in to cover flight expenses, as it may be considered "trip interruption?"  Might be worth a call to find out.

Travel insurance says it is up to the carrier as they do not cover anything to do with a pandemic.  They are all passing the buck.

We could have easily gotten stuck in Chile, we were super lucky to have not.

1 minute ago, SeaShark said:

 

You might have mentioned that. "Kicked off" makes it sound like you did something wrong and were forcibly removed. With this information it seems like you booked 2 cruises. One was fully completed and the other was fully cancelled....you weren't asked to leave mid-cruise for no apparent reason.

 

You might have also shared the letter that you were given on the ship. Information only helps.

I did intend to include the letter, just hit post before I remembered.  The board won't allow me to edit the original post.  I can't help it if you assume that "kicked off" meant we did something bad, that's just where you mind obviously goes first.  Yes, we were kicked off as we all paid to stay on board and not end.  We were forced to disembark this ship and had no flights arranged to get us from there home.  Not to mention our previously arranged flights and hotels we had arranged in Florida, where we were supposed to be disembarked.  

I should have included this canned letter in response to all of my attempts to contact NCL.  I made a claim on their website as instructed, and also messaged them numerous time via Facebook and Twitter.

Just now, SeaShark said:

Can't help but notice that there is no "why" to this story. Did they kick you off of the ship for no reason? Right in the middle of a cruise?

They just told us they were cancelling the next cruise.  Rumor was that with the pandemic, Port Canaveral wasn't going to allow any ships to dock.

My husband and I boarded the Norwegian Star in Buenos Aires on February 29th, 2020.  We were to stay aboard until March 29th.  Norwegian Cruise Line kicked us off the Star in Chile, they were supposed to take us to Florida.  On the afternoon of March 13th they delivered a letter to the staterooms of the back to back guests (approx 300 people), giving us only 15 hours notice max.  As most of us weren't in our staterooms at this time and had no clue we were getting kicked off the ship early the next morning.  NCL didn't even help us arrange for transportation back home from South America, 5000 miles from where they were supposed to end our cruise in 15 days.  On the ship we were told by the officers that we were to keep our receipts for travel expenses occurred and upon returning home to contact NCL for reimbursement. We were only given 60 minutes of (slow) internet in order to try and find flights home. What's even worse, the ship made us pay for their way over priced ($130) airport transportation to take us the 2 hours from the commercial port of San Antonio to the airport in Santiago, Chile. They made us get off the ship by 9:30 am, even though they didn't have to worry about having to hurry up and get the ship ready for new passengers. We were dropped off at the airport at 12 noon. Everyone on our buses had flights out after 8 pm, ours at 9:20 pm. We couldn't check in for our flight until 6 pm! We all had to go find somewhere to sit in a small airport without hardly anything pre-security for 6 hours before we could even check in. Norwegian should have, at the very least, let us stay on the ship longer so that we were not stuck at the airport for so long without anywhere to go.

I will be SHOCKED if we get our certificates in the right amount at this point. :(

I have just spent 45 minutes on a run around. First called BofA 800-421-2110 and was told they could not see my Compass Rewards points at all and that I had to call NCL 800-327-7030. The agent there said she knew nothing so she went off and talked to 2 people in NCL accounting who told her NCL had nothing to do with the old Compass Rewards program and that I have to call BofA - she gave me a different phone #800-421-7048 that does not work! So, where do I go now other than I am calling Schwab right now to sign up for the 2% cash back Visa and I am putting my NCL card in the desk.

I was due 120 points for December purchases which will give me over 500 points so worth fighting for but nothing shows on either my Dec or Jan statements.

Basically the same thing I went through. It is BOA that you have to talk to NCL doesn't have anything to do with the points so don't let BOA tell you that or patch you over to talk to NCL. The 800-421-2110 # is the main # for BOA, you just need to keep calling back until you get someone that is familiar with the Compass Rewards program, otherwise, it is just a complete waste of time I've found out because the ppl that don't know about it just tell you 'stuff' that isn't even true. I also have the same problem of nothing showing on my last statement(Jan).

I agree, tjbarney. I was commenting on the fact that some folks are really getting their knickers in a wad over this and I think it may be a little too early to do that.

 

I, too, want to make sure I get the points I'm due through 12/31/08. I'll just keep (silently) monitoring the board and see what transpires.

 

Sea Hound:D

I guess if it wasn't for those of us who are 'bothering' BOA then you wouldn't know any of this was going on. Also, the same stuff isn't happening to everyone and it seems to be different problems that are happening. I for one cannot afford to just 'hope' they get it right and I feel it is something that rightly deserves getting my 'knickers in a wad over'.

Maybe it's just me but I wouldn't do business with someone that I did not trust at all.

 

Again, just my $0.02

 

Sea Hound:D

You and your two cents :rolleyes:

Well, while I agree that NCL and BOA should not be "hammered", particularly the people fielding the phone calls, I don't see the harm in calculating the Compass Rewards points that we have earned as of Dec 31, 2008 (provided everyone is calculating correctly), and having that noted in our accounts so that this might prevent lots of letter writing and phone calls in February.

 

Just my .0006 Compass Point!!

I agree fully, the LAST thing I want or feel like doing is being on the phone with them. But, I do want to make sure that they are accounting for my points correctly, which they are not. I want to make sure that it is done correctly and not wait and just SEE what certificates and for what amount they might send out and then try and get them to change it after the fact. I am sure at that point they will be like "You got certificates and they are already issued so deal with it".

Take a breath, dear friend. I know this is a huge mess. What I question is the 250 pt. certificate. There is no such thing! The only certificates NCL/BOA offer are in 100 and 500 increments. I remember reading that if you don't have enough points to make a certificate, like 89, they do not roll over to the new card. Can someone please confirm that information?

My feeling at this point is there are a lot of operators on both NCL and BOA's end that have no clue of what they're talking about and are pulling these ridiculous conclusions out of their a**.

The 250 points he was talking about is the $250 on my NCL account good towards my next cruise booking deposit. That is why I can't believe NCL even told him about it, he has no legal right to know those sort of details about my NCL account. And yes, they said that no points will roll over to the new card.

I just got off the phone after 2 hours with BOA and NCL(they kept switching me back and forth). I was told by the guy I was speaking to from BOA that I was getting certificates sent to me for the points I had accrued by the statement ending Dec 5, 2008. As we all know, he said the rules stated that we would get the points we accrued on the old CRP on all purchases made up to Dec. 31, 2008, BUT since my statement didn't end until Jan. 8, 2009 that those points that I got from 12/6/08-12/31/08 will be going onto the new program because I TECHNICALLY did not get those points since they weren't posted until after Dec 31st!!!! *****!!!! During this time he is putting me on hold and talking to someone at NCL. He then comes back on and tells me that NCL says that I have earned 250 points and that is all that I am getting right now....Uhh...., NO! I should have 789 total points as of 12/31/08. I asked him to please call the NCL person he was talking to again and see why they were saying this. Well the BOA guy comes back and tells me that I will get the 651 points issued from the ending billing statement on 12/5/08 and then the 250 is seperate and I can use it now....WHAT? So then I realize that somehow NCL has told him about the 250 which is actually the $250 that I have on my NCL account from the pre-booking program on my last NCL cruise. I am shocked that NCL gave him this information and it doesn't have a darn thing to do with my NCL BOA CC! The BOA guy says that I have to talk to NCL because they are the ones that are in charge of posting the points every month. So at this point I am already convinced that this guy is a retard. I know NCL has nothing to do with this because it is all done by the BOA CC ppl. So I ask to please be sent to the person he was speaking to at NCL. He just patches me over the the general NCL reservation line. I talk to a gentleman at NCL explaining what was going on and he verified that they surely don't have anything to do the CC stuff and it is all done by BOA. He then reads me the info he has regarding the CRP switching over and confirms about getting the point up until 12/31/08. I asked him about if I do get my rewards certificates properly (which I am doubting at this point) what happens to the 89 points I have remaining? He then gets me a supervisor and she is checking into if they will round up the points and is supposed to call me back. They said that it states that NO CRP will be switched over to the new WP program. The supervisor said there is no way that they (NCL) will issue fractional certificates though. It is looking like my 89 points is just going to dissapear! If I had realized that I was that close to the next certificate(even though they are basically useless under $500) I would have made sure I got over the 100 hump. I am way beyond pissed because no one seems to be on the same page or know what is really going on. :mad:

Thank you all for your help, I feel a little better now, lol.

I'm officially ticked off! I just called to verify how many points I have and if I need to get my certificates before the end of the year. My current billing cycle ends on Dec 5th, they told me that is my last billing cycle of the year and the money I would spend after December 5th would go onto the new rewards program. If I do not call and ask for my rewards certificates before the end of December I will loose everything!!! I was planning on being able to accumulate enough points through the month of December to get up to the next $500, looks like that will not be happening!!! :mad: This card is never going to be used by our family again, this is horrible!

Edit: I have now read back posts on this thread and see that NCL says that no matter what date your billing cycle ends in December I still can get points until the end of December. This guy I was talking to put me on hold 3 different times for long waits to verify and he kept coming back and telling me that it will end for me on the 5th???? Should I call them back and get another person to make sure and verify that what this guy told me is incorrect or will NCL make sure that this is dealt with correctly? I have no idea what to do!!!!

tjbarney: love that pic of the Destiny in Dominica! Where did you take it from?

Thanks! I can't remember the name of the place, we took a cab all day and the driver brought us to this lookout on top of the hill, I want to think there might have been a church around there :confused:

Stingray City, Grand Cayman

Barbados Bamboo

Barbados, Green Monkeys

Wave Pool!

My husband was in the Mr. Sexy Legs Contest on NCL Star in 2005....

And here is my hubby....He won!!! LOL, this was sooo much fun! :cool:

Hmmm, out of curiosity, anyone do the 'extra curricular' activities on the balcony while in Alaska? BUUUURRRR!!!! LOL :eek:

Carnival Destiny in Dominica September 2006.

Grand Cayman Feb. 2006 via Celebrity