Here is another data point on problems with AON paying claims. I appreciate everyone's advice in this thread. Bottom line: Claim was finally paid 9 months after initial filing, with $200 interest. The action that got it paid was using Florida's handy Insurance Regulators webform to file a formal complaint (paid 2 weeks after filing complaint with state).
Details for those that are interested (copied from my complaint to the state). Oh and by the way, because some people wonder, yes we were vaccinated with every available vaccine and boosters.
Travel Insurance Claim
Unpaid claim for $3000.
Underwritten by: Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, OH
Program Name: Princess Vacation Protection – Platinum
Your plan is administered by: Aon Affinity
Date of Loss: August 27, 2022
Date filing Insurance Claim September 5, 2022.
Last Communication from Insurance: November 15, 2022
Claim has not been paid.
Claim has not been denied.
Being "ghosted" by the insurance company.
Last letter sent to Insurance company:Mar 7, 2023
Type of Claim:
Travel Insurance / Trip Delay home
Brief Summary of Claim:
Claimants took an Princess cruise with travel dates of 18AUG2022-30AUG2022. We bought travel insurance (Princess Platinum Vacation Plan) through the Princess cruise line 09MAY 2022.
On 27AUG2022 Claimant#1 was diagnosed with COVID-19. Claimant#2 Subsequently was also diagnosed with COVID-19. Both travelers were evaluated by MD and put under medical isolation. Therefore both travelers were not able to take scheduled flight home on 29AUG2022, and instead had to isolate in hotel for additional days, at travelers own expense, including 29AUG2022-05SEP2022. Travelers flew home 05SEP2022 after completing the medically required isolation.
Additional expenses (hotel room x 7 nights= $1943.19 , airline change fees =$1210) total $3153.19.
The policy has a limit of $1500 per person for Trip Delay, so the Total Claim should pay $3000.
