jerseylily

Hi I was looking at the wine pacages and wondered what the 2013 list is looking like and when they say a classic package of 3 bottles from... what do they mean by from ? does the price vary on what you choose ?

 

Many thanks for any help

Maybe better news for UK passengers, since the Captain's Club offer was published yesterday.

I have just phoned Celebrity UK & yes I can cancel & re book my TA, even keeping the same 2A stateroom!

 

HOWEVER,

Today's rate = £1697p.p. (+£556 p.p up from when I booked in June 2012)

I would loose my on board credit $150 =£ 95.14 at today's exchange rate.

I would also loose my UK early booking discount = £200 p.p

 

So in all I would be worse off to the tune of £756 p.p & we would loose our OBC.

 

But, even though I am not going to cancel and re- book, ( it would be a very expensive Classic Package) I no longer feel cheated.

Celebrity have listened, because when I rang 10 days ago I was told NO ( unless I had booked since Dec 15th) and I was not given the option to cancel & re-book.

 

So, thanks go to Andy for working on our behalf; and everyone from UK who have e- mailed Celebrity, which have caused 2nd thoughts in Miami- at least for Captain's Club members.

 

 

Hi - was that a re-booking on the UK offer for cruises os a couple of ships from UK to europe or was that the US offer ? I have just rung my TA and she said that they would for allow rebook for what sounded like the UK offer but not for the cruises covered by the US offer. What a tangled web they have woven for themselves...

Hear Hear...spare a thought for the UK and non US passengers who have got no where on this - this has really taken a shine off the cruise I have coming up. :(

You could have a look at booking via a us TA. It may give you surprise.

 

I was told that for some cruise lines booking using a US ta and a UK residential address could mean refusal for boarding? not sure how tough celebrity are on this - I have done if with other lines in the past that allowed a US TA and a UK address

 

In this case I have already booked but not made final payment - many US clients are taking up the offer of the drinks package on existing bookings. UK celebrity are a no at the moment.

Hi host andy - did celebrity say anything good or bad for non US clients - did they say they had seen the comments being posted here and elsewhere?

hi host andy - did celebrity make any comment good or bad about the non US clients and this offer? are they aware of the comments being made?

Pawkirk well done - I still have firm no from UK Celebrity on email so I am going to try the phone to TA and celebrity UK and celebrity US... it may be an interesting article for the UK travel news also to highlight that even now where global products are being sold and social media makes it all tranparent there are still anomalies ..

Just a thought - Celebrity could offer us non US guests 50 per cent off gratuities or 50 per cent off the classic beverage package for the rest of the time left on their current US 123 go promotion for all new and exisiting non US resident bookings...

Might just win my vote back for Celebrity cruising and get me to buy a package that I would not have thought of at full price......

Go on Celebrity make my day...

These offers were for cruises from the UK to Europe only... they were also not extended by celebrity to passengers that had already booked.

[quote name='Peters Wife']Having now read almost all 700 plus postings on this subject I feel I now have to add my own thoughts.Please note that this is my first post so feeling slightly out of my comfort zone .
I love cruising with Celebrity and hope to continue to do so in the future but, as has been said before,this particular Promotion has caused a great deal of frustration to many of Celebrity's UK customers.The one overriding issue which has never been answered is why this promotion has very specifically been denied to UK customers although it seems Australians seem to have the same problem.The silence from Celebrity is almost deafening on this subject.It seems every other question but this has been answered and it would at least show that Celebrity care about their UK based customers.I believe I could try and book my next cruise through a US travel agent to gain certain promotions but what then happens to our cruise agents in this country who appear to have very little in the way of incentives compared to our friends in the US.
I wonder what would happen if say British Airways decided to have a promotion offering flights to anywhere in the world for £100 but only for UK residents ....... don't think that would go down well and rightly so.
I am hoping that at some stage Celebrity will reply to my enquiry sent some time ago now and it seems many others have had no response either so come on Celebrity ,if you do indeed read some of these posts , and give us some straight answers.
Glad I have got all that off my chest ......Happy cruising to everyone wherever you are in the world.[/quote]

Welcome to Peters Wife - I am not a prolific poster but this issue has rasied my hackles... The more UK customers posting on this issue I guess the nearer we will get to a comment from Celebrity. There are upset customers from the UK in other parts of the forum too.

[quote name='wisisato']Hi Andy,
it is great to read that somebody from Celebrity Management team (E.S.P. Manager) stated that Celebrity is interested in every customer should get the best cruise deal.
I have been in contact with Celebrity cruises in Germany and asking about the possibility to benefit from the 1-2-3 promo and I have received always a firm and once a rude "No!" as my Transatlantic cruise with Equinox in April 2013 was already reserved in July 2012.
I have not taken any advantage like a special offer or even OBC, so it would be good if I could benefit from the 1-2-3 promo.
Will call Celebrity in DE tomorrow morning and I am prepared to receive additional unwilling excuse "Not for your cruise." Wonder if they are aware that Corporate Celebrity is posting on cruisecritics forum and they should do business according to Corporate guidelines. For them the www and forum information is just insufficient information.
My friends from the US called Celebrity US and were told that DE customers will benefit although the cruise is reserved, but needs to handled by Celebrity DE.
I sent an email inquiry to state my concern about the service I have received with customer service in DE to Corporate Celebrity on January 11 and received a confirmation that they received the inquiry - but no anwer yet. I suppose they a swammed with emails.
Please cross your fingers for me that Celebrity DE understands the directions from the E.S.P Manager and is willing to grant me the beverage package.
Simone[/quote]


Hi ChrishB someone on page 36 was looking at this too.

Hi Host Andy - good job on this thread... I am incandecent with rage that this offer does not appear to extend to the UK resident existing bookings - why are they trying to upset all the Uk guests who will be sitting next to US guests who have had to opportuntiy to take advantage of the offer for existing bookings where are they have not.

 

Surely they are trying to tempt UK customers away from the UK based cruise firms and not push them away. This leaves me feeling very upset about celebrity - this will be my first cruise - I hope they clear this up for UK customers so that it will not be my last.

 

Could you add to your list of questions for the celebrity managers the need to include other countries so that at least we will be allowed to decide whether or not to take up this offer and not just leaving us out in the cold without the option.