I booked a cruise on the Carnival website this past Sunday, May 7 for July 17, 2023. Monday morning the Carnival website had the same booking for $30 less pp. (same date, ship, category, cabin type) I filled out the Lowest Price form and very quickly got an email that it was denied. The denial explained that I had booked under Early Saver and could apply for a guarantee under that, but I booked only 71 days out from cruising so I did not think I would be eligible for Early Saver. I did fill out the ES form any way but have not gotten a response. I also replied to the original email and asked for clarification and basically they told me I wasn't eligible because "the 110% Lowest Price Guarantee is only eligible for individual reservations that are booked after final payment date". I don't understand this. How can you book a cabin after final payment date? Doesn't that become a different reservation? Also, the Carnival website doesn't say anything about booking after final payment date. It states: (copy and pasted)
YOU’RE GETTING THE LOWEST PRICE POSSIBLE… 110% GUARANTEED!
If you find a better Carnival-advertised deal within two days of booking your cruise… well, we’re going to be very surprised. And then we’ll give you 110% of the difference in onboard credit! You can be confident that our prices are the lowest, so you can get on to more important things... like counting down the days until you sail!
Just remember this:
You have 48 hours from the time you book to find a lower price.
Carnival will give you 110% of the difference in onboard credit.
Lowest Price Guarantee only applies to publicly available rates.
I did email again last night with my questions but have not gotten a response from them. Any help in understanding this would be appreciated.