CruznFam704

Thanks everyone. I think I'll wait until I'm on board before I book. My husband doesn't care about using it but my sister wants to use it with me. I'm trying to see if you will allow us to do that for the discount.

On 3/19/2019 at 3:54 PM, sailawayhen said:

We rented them from a lady right on the beach. There was also someone offering pony rides for the smaller children to the end of the beach and back, I don't exactly remember the price for those but it was about $3 US.

Thank you so much for the info. We really appreciate it😊

Does anyone know if there is a discount if I’m booked in a spa veranda stateroom? Thanks 

Can anyone tell me how to search the forums? It used to be so easy. I was able to search for things within specific categories, ie: Holland America:  Nieuw Amsterdam spa pass. Now, I don't see that option.

Anyhow, does anyone know how much the Spa access pass on the Nieuw Amsterdam 7 day cruise is? Is there a special on board on specific days? We like to use the thalassotherapy (hydrospa pool) daily. Thank you.😊

Wow! That's so affordable. Thanks for letting us know. My daughter is so excited about riding a "pony"! Our whole group is going to be able to ride now. Can you let us know where you hired the horses? Thank you!!

8 hours ago, Fouremco said:

According to the website, there's no current roll call for the March 24 or March 31 sailings:

 

https://www.cruisecritic.com/rollcalls/?cruise_line_id=21&ship_id=541

Yup. Couldn’t find anything. I also noticed so few people respond to other Holland America roll calls, I didn’t even bother to start one. 

The last few cruises we’ve been on had so few people going to the CC gatherings compared to 10-15 years ago. The NCL cruises seem the most busy but still a lot less than before. Our MSC Cruise last October was really sad. The captain n officers were there n the set up was really nice but sadly no one showed up. 

On 1/28/2019 at 8:12 AM, Jareds_mommytoo said:

I’m the only one going on our cruise in March out of San Diego, whole ship to myself 😂🤣😉

We couldn't find a roll call for our cruise leaving in 59 days either.  When is your cruise? We are leaving March 31st for Spring Break on the Nieuw Amsterdam.

I think this thread may help...

 

https://boards.cruisecritic.com/showthread.php?t=2660712

 

I am going to be on Divina in a couple of months, and I hope the setup is similar.

Thanks! :D

I'll try that to see if it'll work. We're leaving this Saturday on the Seaside. I'll post when we get back.

I guess we didn't get the upgrade after all. :loudcry:

Booking still shows old cabin. When I called to ask on status, they said it's not guaranteed. We've never in all 25+ cruises been offered an upgrade and then having it rescinded. Oh well. At least the OV room is a tiny bit larger. We're leaving on Saturday!!! Yay!!

I asked about switching that they said we'd have to completely rebook our cruise at double the rate.. We are in the same boat - no sodas or alcohol for us either. We were looking forward to gelato, and may still have it once but not impressed with Drinks on Us for those of us who don't drink.

I was told to try to ask the front desk once we're on board whether it's possible to get the vouchers. I'll let you know if we're successful once we get back. We're leaving on Saturday!!!:D

I cancelled a cruise on 9/9 and got my deposit back on 9/21 to my credit card.

Wow, that's a long time. I just got the 1st credit back onto my card. Now waiting for the 2nd one to go through.

Still can't believe that they ran my card a 2nd time 3 days after I'd already cancelled the booking. The booking was cancelled 10 minutes after it was mistakenly booked by the agency. I can't tell who's at fault, the agency or MSC. I tried to resolve with both at the same time and got conflicting info.

On one of our previous cruises, the tv had ports that we were able to hook our AppleTV to. Does anyone know if that is possible on the Seaside? We just need to mirror our ipad n laptop movies. Thanks!

I would call your credit card company immediately and dispute the unapproved charges to your account. That will help with your credit as the charges will be put in suspense. Advise them with a report of what happened and you did not approve the charges. They will investigate. Good luck

Great idea! Don’t know why I didn’t think of that. Chase has been really good about that kind of thing. Thanks so much for the suggestion. :D

Upgrade still not posted. Called TA n was told it went through. Then they checked again n said don’t know why cabin assignment didn’t show. I called MSC myself n was told we might not get the cabin!! 😢 What?? It seems they upgraded someone without their consent and we got their outside cabin. Now they’re requesting their cabin back because they’re traveling with a group n want to stay together. But they’re still considering the upgrade. Goodness gracious. We were soooo thrilled with the balcony upgrade. Especially my 7 yo. Lol. Hopefully we’ll still get it! 🤞 Cruise is next week! So excited regardless :D

Help!

Tried to book an MSC Cruise thru Online agency on September 8th. Received message that it didn’t go through. To try again later or to call in. Received email with same message.

I called n booked with someone else. A few hours after I’ve booked the cruise, I received an email congratulating me on my booking with online agency! I hurried to call them to tell them it was a mistake n to cancel it. Since it was only hours old and their mistake, they said they would start the cancellation process with MSC.

A few days later, 2nd charge was made to my card for same amount for the supposedly cancelled cruise!! I was so upset since I now have 3 charges for the same cruise. I’ve called n emailed the agency repeatedly n they kept saying MSC will take care of it. This happened for 1 whole week but no credit in site.

I then called MSC to take care of this, had to talk to a supervisor because they won’t do it because I’m not a TA. Supervisor started reimbursement with accounting. It’s been another week and many more calls to MSC supervisors..Still no credits yet. We pay off all our cc end of month to avoid interests. Leaving for cruise next Saturday n need to pay off card.

Has anyone had this happen to them and was able to get it resolved?

My TA called and told me MSC offered to upgrade our cabin from Fantastica outside to Bella balcony. Does anyone know if I'll lose my Fantastica benefits? Was on hold with MSC for 40 minutes to ask and got disconnected.

Never mind. They called back and said we get to keep our Fantastica benefits. Yay!!!:D

So excited about the upgrade:)

My TA called and told me MSC offered to upgrade our cabin from Fantastica outside to Bella balcony. Does anyone know if I'll lose my Fantastica benefits? Was on hold with MSC for 40 minutes to ask and got disconnected.

They have discontinued the vouchers.

I checked today and they've actually increased the Drinks on Us package cabin to over $1200 /pp on the December sailings. The regular Fantasica prices with the vouchers are only $549. That is so strange. Who would pay that much extra for that drink package when you could get the deluxe one for less?

I guess I'll have to get a hold of an agent to ask about the vouchers.(yn)

No. It was the Drinks on Us package. When I spoke to the agent they told me we would get the 12 vouchers but they now have the "upgraded" Drinks package which is great if we drink but we don't.

We booked the Fantastica category so we could get the 12 drink vouchers but they've now changed it to the Drinks on Us package. We are not big drinkers of alcohol or sodas. My 7 yo daughter doesn't drink sodas or bottled juice either. We would rather use the vouchers for the gelatos and occasional blended drinks. Does anyone know if this is possible? I've tried contacting MSC directly but was put on hold so long that they finally gave me message that they are closed and to try again tomorrow!! Thanks :D

I have to call my cousin from Sydney, Australia daily and it's just much easier to use Viber to call her. I'll try the Facetime then. Thanks.

I plan to buy the wifi package if I'm able to call home using the Viber App. I was wondering if anyone was able to make any calls or texts this way. Thanks.

Hope every one recovers! Unfortunately this happens some times on a cruise?

We all recovered nicely, thank you very much but it was pure hell during it!

We've been on almost 20 cruises and this is our 2 yo's 3rd cruise and have never gotten sick. Baby's even been on transatlantic cruise and was fine. This is the first time we've ever used the Kids club though, and I think that's where she caught it. While taking care of her, my husband and I both got sick. I've heard of the same thing happening to other parents who sent their kids to Kids clubs. I guess next time we just have to be even more vigilant in using the hand sanitizers and washing up.

My husband n I as well as 2 yo all got seriously sick. Baby got sick as soon as we got off ship. We booked hotel room to rest in cuz flight isn't til 9pm. Lucky we did. She had explosive watery diarrhea!! I can literally hear her little stomach gurgling. She was in pain n crying. Then my husband got sick as soon as we got home. I got it the following day. I read that it takes 2 days for symptoms to appear. Our thanksgiving was miserable!!! We r still very sick. Just wondering if anyone else got sick.