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faymuiheng

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Posts posted by faymuiheng

  1. We were instructed to contact ROYAL upon return . That's all that was said. I'm still waiting for my statement to show online, before I start the round of phone calls.

     

    We rebooked on flight on United, only to find out it was a code share with AC. Talk about inflexibility and rude, we ended up going back to UNITED to see if they could reroute us. United saved the day for us.

     

    ---we were dropped off at Newark airport about 10am, for 540pm flight, tried to get on earlier, but AC agent at desk wouldn't even listen to our request. kept quoting policy. Luckily the UA agent was just beside him, and made faces for me to come over to her after....

  2. It will be interesting to see what happens and how long it takes for everything to clear. We were told on board, at the C & A desk that no cruise credit to status will be given. No payment = no points.

     

    - told at front desk, that all change fees will be reimbursed x 2, with no cap to the amount. (only offered after they revised the arrival time from 6am to 9pm)

     

    - we paid for the first change fee, but when we tried a 2nd time, found out the airline we booked was sold out til 14th feb....(Cathay Pacific). We ended up having to rebook with another airline, but our credit card company will cover that charge. (flight interruption)

     

    we are going to claim for following thru ROYAL...

    -non refundable hotel we booked at end of cruise

    -change fees to airlines

    -excess baggage fees as Cathay Pacific does not charge for one checked in piece per person.

     

    Royal did in fact removed all charges to the room that they promised. All long distance charges were removed. Mini bar- as we got lazy one night and hit it early. All beverage packages are pro-rated. Internet and their Royal IQ chat also refunded.

     

    It was a trying time on board, and the front desk crew did the best they could, but it did seem like they were the last to know anything, and it was good to see that a lot of us gave them the slack they needed.

  3. Wish we knew that they were covering hotels, because we had a heck of a time getting out or Newark on the 11th.

     

    If they did indeed cover hotels, it wasn't made known to everyone. I found out that they were covering change fees with airlines, when I approached the front desk. Oddly there was no line up when I got there, after the announcement was made that we were arriving at 9pm.

     

    we would have stayed in New York, if they were going to cover our hotels, as all flights out of Newark that day seemed to be oversold....

  4. I found that the food was never hot enough for me and my dining companions.

     

    The buffet was good, but seating was always always an issue. Even when we walked towards the back, there was still not enough seats. In fact, one day there was an announcement that if you were finished eating to please vacate tables.

     

    despite all that happened on this cruise, we still enjoyed ourselves. The ship is beautiful and lots to do. In fact so much, that we weren't able to do everything we wanted. we should have tho, since it was basically 4 sea days that we had.

  5. Was on the same cruise. After the day of the hurricane, everything returned to normal.

     

    After speaking with the front desk manager/director, we were told following...

     

    1/ all change fees to airlines are now covered by ROYAL. (this only came into fact after the arrival time was changed from 6am to 9pm) receipts to be submitted after the fact thru claims.

     

    2/ we were allowed to use the cabin phone to make as many long distance calls as necessary. The charges were all removed before we left.

     

    3/ beverage packages were all pro-rated.

     

    4/ internet packages, and ROYALIQ chat was fully refunded.

     

    5/ 50perc discount for future cruises, was based on how much was paid for the cruise we were on, upto max of $1800 (can't remember who told me this tho)

     

    -also waived was the mini bar and movies....

  6. Anyone come across this?

     

    I found a Pacific coastal cruise I was interested in, leaving on the 5th of April. Was about to put a deposit on it, til I was told it was non refundable. Now I didn't ask anything further beyond not booking it, but anyone able to tell me, if it was just for this specific cruise, or is this a new policy for Princess?

     

    Thanks!

  7. Don't know if this will work with you or not, but this was what we did.

     

    For our cruise from NYC last year, we went in a day in advance and stayed at a Marriott in Times square. We asked at checkout if there was any way we could leave our bags with them on disembarkation day, since we had like 6 hours to kill. It was fine with them.

     

    We just tipped the one returning our bags.....worked out great.

  8. Was looking into that as well. Radiance of the Seas is offereing the following. Wonder what the savings is....any one know?

     

     

     

    NEW

    Radiance Dining Package, at $75 per guest, includes Chops Grille steakhouse, Giovanni's Table Italian Trattoria, Izumi Asian Cuisine and Samba Grill Brazilian steakhouse

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