Fogtownrog

I don't think can go too wrong booking a cabin on the Reflection. Myself and others have written plenty of reviews, most of which are positive.

My view, is you spend as much as you can afford on a cabin. If you can afford a suite, go for it. Otherwise, I follow these rules when selecting a cabin.... close, but not too close to the elevators midship. The forward elevators are too far forward for my taste. Second, I like to be located close to half way between the top deck and the MDR/Entertainment decks...that way you can often use the stairs.

As well, I book concierge as it gets you extra loyalty points and better cabin staff (some will say baloney to that)...but that is how I feel. The first time I cruised on the S class, I booked 9302 and loved it. It is important to avoid cabins directly under the Oceanview as I have heard complaints about noise. Their is a cabin critique in the stickies that could help you as well.

Have a great cruise!

I am not sure what line of work you're in, but I think given your statements you would be surprised to learn how many businesses have such a pool of money. My company does. My front line staff have a dollar limit to use as they see fit; do what you think is best for the client. I of course have the same authority without such limits and there is not a method in place to decide. It would impossible to imagine every scenario and come up with a method for each one. It really becomes a judgement call.

 

 

 

This reminds me of our recent flight to Vegas. There was an empty row on the plane and as soon as the door shut a man across from us asked very nicely if he could move seats which he was allowed to do. Well the person next to us huffed and grunted and complained the whole time about why they didn't get to move and how unfair it was that he got to move and I didn't - yet he didn't say a word or ask if he could move.

 

 

 

Something we agree on!!!!

 

 

 

After I booked this cruise two offers became available; first one for a $1000 OBC and the second was the ever popular 123GO promotion. Both offers stated very clearly that they were "Available for New Bookings only". I picked up the phone and asked to have the offer applied. The first time I was told I couldn't so I very nicely asked the agent if they would assist me in cancelling my cruise and then rebooking it so I too could have the offer - suddenly it could be done. When I called again later for the 123GO it was done without hesitation.

 

So to look at it in the same light as the luggage - I read the policy, I called anyway and they made an exception for me. Did this exception cost Celebrity money? It sure did because we already planned on buying the beverage package and the OBC covered our upgrade to premium.

 

So do you also think this is "unfair to responsible travelers" who "took a risk and accept the terms"? Should I not be able to call and at least try for better? Would you just accept the price you paid and the offer you got at time of booking and chock it up to the risk of booking early?

 

We benefit from companies breaking policy every day - when is the last time you sat on a plane and watched people come on with clearly more than one personal item and one bag? Or a ticket agent let you go even though you luggage was slightly over weight and they looked the other way?

 

I returned two pairs of jeans last night. I lost the receipt and decided to try anyway. So there I stood right under a sign that said "no returns or exchanges without a reciept" and I asked. I offered to accept the lowest sale price and to also accept a store credit instead of cash. I walked out with the full value of my purchase on a store credit. It was the right thing to do and a smart thing as I am now very happy with their service and will shop there again.

 

I could literally write out examples all day but I won't (whew). :p I think it gets to a point where we will just always be on opposite sides of an issue and nothing either of us say will sway the other.

 

My issue now is how do I handle future updates on my claim? I already know there are people reading this who are literally rooting for Celebrity to say NO to anything outside the $300. So let's say they offer more - do I share with everyone on this post only to subject myself to the negativity and accusations? It really isn't pleasant - especially when you're only trying to be helpful.

If Celebrity does settle with you in order to end this saga, you should definitely keep the settlement confidential between you and Celebrity. The cruise line needs to uphold the integrity of their policies and documents. If any good comes out of all of this, hopefully they can settle with you and make a better effort publicizing baggage liability limits and the insurance they make available (at a great profit) for customers; thus avoiding this kind of thing from ever happening again.

And that would be your right to do so if this was happening to you.

 

For now its my family going through this and I am doing what I feel is best for us. Some people feel the need to quote policy and express their opinion that I am being unreasonable and that is their right. Please keep in mind that I haven't asked whether people think I should pursue this or not - I have already made that decision for myself - I am simply keeping those who asked updated on the result and I will continue to do so.

I don't think you are being unreasonable and it really isn't any of my business...I just hate to see anyone suffer. Celebrity would have to make a policy exception to cover your expenses; and since your issue has been publicized, they likely won't in this instance because if they cut you a check, in fairness, they would feel as if they would have to for the thousands of other folks whose baggage was mishandled and/or lost. i only wish you and your family the best of luck.

We just became Elite after our last cruise. We feel that the Elite benefits are what has kept us loyal to Celebrity. We take cruises of 10 to 14 nights and will definitely use the free laundry coupons, dry cleaning, free drinks and free internet minutes. These benefits add a lot of value to our cruise. We have sailed on Cunard and Princess a number of times, but hesitate to sail on them again because will enjoy the Elite benefits. We have also not cruised on Holland America because we would miss Elite benefits, and we would be starting at zero on a new line.

It doesn't say much for the cruise line when all that comes between you and another line is free internet, a bag of laundry and a couple of cocktails each night. The value of these amenities is ok, but are they really the reason you stay with Celebrity?

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Unless you can prove that the cruise Line was negligent, their liability is limited to the contract of carriage which states:

BAGGAGE, PROPERTY AND LIMITATIONS OF LIABILITY:

a) Baggage Limits and Prohibited Items. Each adult Passenger is permitted to carry onboard the Vessel or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, including suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. In no event shall any Passenger bring on board the Vessel or check-in, or in connection with the RCT Land Tour, any illegal controlled substances, fireworks, live animals (except under the terms of Section 12.d below), weapons, firearms, explosives or other hazardous materials, or any other items prohibited by applicable law or Carrier policy. Carrier reserves the right to refuse to permit any Passenger to take on board the Vessel or on any mode of Transport any item Carrier deems inappropriate.

b) Liability for Loss of or Damage to Baggage. Unless negligent, Carrier is neither responsible nor liable for any loss of or damage to Passenger’s property, whether contained in luggage or otherwise. Liability for loss of or damage to Passenger’s property in connection with any air or ground transportation shall be the sole responsibility of the provider of the service and in

accordance with applicable limitations.

c) Limitation of Liability for Lost or Damage. Notwithstanding any other provision of law or this Agreement, Carrier’s liability for loss or damage to property during the RCT Land Tour portion of a CruiseTour is limited to $300.00 per Passenger. Notwithstanding any other provision of law or this Agreement, Carrier’s liability for loss or damage to property for the cruise (or for the cruise only portion of a CruiseTour) is limited to $300.00 per Passenger, unless Passenger declares the true value of such property in writing to the address specified in Section 10.a below and pays Carrier within 10 days of final payment for the cruise, a fee of five percent (5%) of the amount that such value exceeds $300.00. In such event, Carrier’s liability shall be limited to its true declared value, but not exceeding $5,000.

d) Limited Carriage. Carrier does not undertake to carry as baggage any tools of trade, household goods, fragile or valuable items, precious metals, jewelry, documents, negotiable instruments or other valuables, including but not limited to those specified in Title 46 of the United States Code, Appendix Section 181. Each Passenger warrants that no such item will be presented to Carrier within any receptacle or container as baggage, and hereby releases Carrier from any liability whatsoever for loss of or damage to such items when presented to Carrier in breach of this warranty. In no event shall Carrier be liable for normal wear or tear of luggage or property, or loss of or damage to jewelry, cash, negotiable paper, photographic/electronic, medical or recreational equipment, dental hardware, eyewear, medications or other valuables unless they are deposited with Carrier on the Vessel for safekeeping against receipt (RCT does not accept valuables for deposit). Carrier’s liability, if any, for loss of or damage to valuables so deposited shall not exceed the amounts indicated in Section 3.c above.

I'd just move on at this point. Someone likely stole your baggage.

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I think that most decent and thoughtful people don't really care about a free bag of laundry. Some want recognition for spending a large sum with Celebrity. I am just thinking that the loyalty programs have only brought out the worst in some people. Too many complainers.

I don't pretend to know the first thing about running a cruise line, but let me try; maybe X should consider offering a choice of gifts upon reaching each loyalty tier and leave it at that. Even a simple thank you letter of recognition would go a long way.

All I know is that I love Celebrity service. I love everything they do. It's a brand I really believe in.m.

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I think this thread is proof that one needs travel insurance and not depend on the cruise line when baggage is lost.

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A loyalty program and elite level for an airline is far more useful than a cruise line program. Obviously when flying, your elite level determines if you get upgraded to first or not. I am not going to get worked up over a free bag of laundry. I stick with Celebrity because of the people who work in Reservations and on the ships.

Celebrity Customer service is second to none! The ships are elegant and clean, the food is good. I can eat and drink all I wish for $2,000.00 pp for 10 days, The Captains Club is a nice amenity, but doesn't really mean that much to me. The Celebrity team will treat me equally as well whether I am a Classic, Select or Elite. So, yes folks, remember what means most to you on your cruise. Be thankful that Celebrity knows how to build an elegant and safe cruise ship, hire and train a crew who works very hard for you, and maintains a top notch hotel and food & beverage operation.

Be thankful for the Celebrity team and the majestic experience they provide.

A loyalty program and elite level for an airline is far more useful than a cruise line program. Obviously when flying, your elite level determines if you get upgraded to first or not. I am not going to get worked up over a free bag of laundry. I stick with Celebrity because of the people who work in Reservations and on the ships.

Celebrity Customer service is second to none! The ships are elegant and clean, the food is good. I can eat and drink all I wish for $2,000.00 pp for 10 days, The Captains Club is a nice amenity, but doesn't really mean that much to me. The Celebrity team will treat me equally as well whether I am a Classic, Select or Elite. So, yes folks, remember what means most to you on your cruise. Be thankful that Celebrity knows how to build an elegant and safe cruise ship, hire and train a crew who works very hard for you, and maintains a top notch hotel and food & beverage operation.

Be thankful for the Celebrity team and the majestic experience they provide.

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My partner and I are looking forward to our cruise. Can't wait for the sail away party at the Sunset Bar!

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There is only one place...The Sunset Bar...as during sailaway....there is always a festive party going on and as the ship cruises eastward, you can sit there and watch the sunset.

Does anyone know the policies and procedures pertaining to Celebrity's prepaid tipping policy? Do they pass the tip directly to the Cabin Steward, Captain and waiter? Or do they put the money in a pool for all employees?

Ship: Solstice

Deck - 9

Cabin # 9302

Class – Concierge

Starboard or Port Side - Starboard

Bed near?(balcony or bath) – Bath

Quiet Cabin (With comments on problems. Note if connecting. ) – Very quiet.

Balcony View - Give comments on view, noting if location of any obstructions was an issue. – great unobstructed view

Balcony Size? Normal or oversized for class? - Normal Size balcony

Was wind a problem? Nope...I used the balcony a lot during the cruise; most pleasant

If an aft cabin, was soot a problem? n/a

Any specific problems with this cabin? None

Any other comments? See picture here!