librarylady19

23 minutes ago, lesters said:

@librarylady19 we went to a third party website.  You. are   comped

 

They work with cruise lines to offer you deals based on your play in other casinos - land & ship based. 
 

this will be our first Virgin Voyage!  

Cool, thanks. I have been reading about how to get cruises through credit card/casino status but it seems like a lot of hoops to jump through especially of you don’t live near Vegas or AC!

I hope VV offers another Virgin points deal soon. 

On 9/14/2023 at 9:11 AM, jon81uk said:

others have said there was IT changes, it’s not just the bookings. Most of those with cancellations wouldn’t now be using the app to book dining or anything. 

No, but there are a lot of people who rebooked and are finding discrepancies between the add-ons given (as listed in email and Virgin website) and the app. I know I have been checking the app to no avail. 

8 hours ago, lesters said:

We are rebooked!!!  French Daze & Ibiza nights in May!!!  So excited.  Not only were we able to move our casino booking to this sailing, we are getting back over $200 due to the changes in port fees/taxes AND I was able to scoop up a Splash of Romance, which was sold out on our original sailing.

 

I am so excited.  Its a longer wait but will be so worth it!!!!

 

It was 7 days from our submission last Monday as well.

 

Fantastic; well done! I see several people here mention casino bookings....how does one get those? 

1 hour ago, norlor32 said:

Just got rebooked to the BARCELONA TO CIVITAVECCHIA November 2024 cruise after a seven day wait. VV did say it would be a week when I submitted our form last Sunday. Good luck to everyone who is waiting!

Cool - I'm on that one too. Join the Roll Call!

https://boards.cruisecritic.com/topic/2963773-scarlet-lady-november-3-14-2024-barcelona-to-rome/

55 minutes ago, BethesdaSC said:

I was successfully moved after 6 days.  A separate email states I have a $600 bar tab and $600 obc since I rebooked before 10/11/23. The app shows only $600 bar tab 🤷‍♀️ 

Same here. Call and get your folio emailed to you. 

13 hours ago, Don Kehote said:

Well, my experience has not been spectacular so far.  I'm going to call in tomorrow as see if it's as bad as it looks, or if I'm just misreading.

 

Got notification that we're set to go on a replacement, and yes, there's bonus sailor loot and bar tab, which is great.  What is not great is that it appears that the $600 sailor loot that we originally had is now gone, as is $300 that we put down on board, and I don't really see the $300 discount either.

 

Somehow, we are now on an itinerary that's shorter, does NOT go to Curacao (weep for me), and yet we owe more and have less than expected.

 

I could be wrong, but if this is how it be, I'm absolutely rethinking this trip.

Are you seeing this in the app or website version of your account? When I got my rebooking, the app had less perks listed in add-ons than either the rebooking confirmation email I received from Virgin or the web version of my account. I called Sailor Services, and they sent me a copy of my folio so I have plenty of proof printed out of my actual perks ! I had read here that the app was rather wonky so want to be prepared. Good luck!

Woo hoo!! Got my confirmation for my rebooking (one week to the day). Very happy with the extra $600 sailor loot and the new cruise itinerary (Barcelona to Rome, 11/3/24). I'll be able to take lots of shore excursions with that. 

Thanks to everyone who has been on this thread for quite some time now. I would have really been in the dark without everyone sharing here. 😀

Woo hoo!! Got my confirmation for my rebooking (one week to the day). Very happy with the extra $600 sailor loot and the new cruise itinerary (Barcelona to Rome, 11/3/24). I'll be able to take lots of shore excursions with that. 

Thanks to everyone who has been on this thread for quite some time now. I would have really been in the dark without everyone sharing here. 😀

Don't expect to hear within the 7 day window "promised". I just got off phone with VV (surprisingly got through right away) and agent checked with Displacement Team and said I should expect confirmation between 9/19 and 9/23....

FYI - submitted my rebooking form 9/8 - 6:40 p.m.

31 minutes ago, lesters said:

The sailing we wanted didn’t show up on the form until Monday.  We tried calling over the weekend but were told to submit on Monday 🤦🏼

 

So trying to trust the process. We submitted for a French Daze & Ibiza nights in May.  The short Caribbean sailings are useless to us, like others not flying for that short of a sailing.  
 

 Our extra challenge (potentially) is that we were booked under a casino rate.    Waiting not so patiently for our confirmation.   
 

i do wish you could see on the website what cabins are still available in any given category.   If anyone has guidance on how to do that would be appreciated. 

There was a recent discussion on thr Secret cabins “ a thread on that topic. 

Well said @DAP2! I have the same questions and concerns, but I’m retired with less restrictions on my time (and more time to obsess about this)🙂 

I have come up against the app and website “brick walls” and inability to reach VV by phone or chat. I agree that an update is overdue. 

On 9/10/2023 at 9:05 AM, cantgetin said:

Cabins are assigned by the computer only if you book for yourself on line.  You can request a specific cabin if you rebook while on board, book thru a TA, or book by calling VV directly.

Where can you see which cabins are available Iif you aren’t a TA)?

Glad to see some people have received their rebooking. I submitted my form for rebooking from the cancelled BL TA  on Friday evening, so hopeful I’m in the queue for today. Keep getting updating messages on the app. But the TA still shows up as booked on the website. I’ll be happy with either $600 loot or bar tab….just not $1200 bar tab for one person😏

15 minutes ago, Yinster said:

My partner was watching the website all day and seeing cabins getting booked up for the cruises we fancied but especially the one we have put on our form. She did say VV should have given first dibs to those who had cancelled cruises a chance to book first before it was released to general booking.

 

Now we are in this waiting game to see if we have been successful 

Well it would make sense that cruises would be filling up with the cancellation replacements,  rather than a huge amount of people booking all on the first day of release. ….but who knows. 

Anyone who submitted a form online for a BL cancellation get a confirmation yet from VV?

Price is also high for the Barcelona - Rome cruise in November. That’s the one I picked to replace the cancelled Brilliant TA! Love that there is an overnight in La Spezia! 

21 minutes ago, Ranger1227 said:

Where are the new itineraries listed?   Any for 2025?

I got a text from Virgin earlier with this link:
https://virg.in/newdestinations

I think its the same info as posted earlier tho.

5 hours ago, PhilK2000 said:

What did the say ? You need to wait until Monday and call them again or only via this form ? 

I was calling to ask what it would cost to add my husband to the reservation (full fare…so going solo🙂).

As for the rebooking, I just submitted that online (printed myself a copy first) and got an email back right away:

Your request has been received.

44 minutes ago, Russiamomm said:

I have the same question.  I’ve heard here and on the Face Place that they will notify people on Monday.  I didn’t hear that directly.  At the moment I have a case number.  It’s very frustrating.  But Monday will come quickly.

I submitted mine today too and got a case # and an email that said I’d hear back within 72 hours. I was actually surprised when I called w/a question that a got a rep on the phone in 5 minutes! Since it’s a new sailing (the Barcelona to Rome SL) I wanted to get my request in before it was open to the public. 

There have been some updates to the itineraries listed on the VV Insider site for some of those itineraries that are new/aren't appearing on the Virgin website.

https://vvinsider.com/full-itinerary-details-2024-2025-sailings-virgin-voyages/

Also, as a Royal/Celebrity customer, I would agree that this Virgin offer is much more generous than what they gave their customers.

1 hour ago, greenenvy said:

Did you have a solo room or a sea terrace? I’m not entirely sure but if you have a sea terrace you can probably add your husband and the only difference in price would be taxes/fees or there may not be a difference at all.  

I have XL Sea terrace but didn't pay single supplement (ie only paid for 1 sailor!)

A new question (I think) - I booked the TA as a solo and only paid for one person. So....I'm thinking I now have 2 options: a) book another solo cruise (longer the better!) or 2) book w/ hubby and pay the going rate for him. I am one of the lucky ones who got a great deal so I'm not too put out as I'm ending up with current perks plus more. Others, not so much 🤔

6 minutes ago, DrSch said:

This is a much better portion of the offer for me as I booked a sea terrace solo for 1700.

 

Change of sailing: Passengers have the liberty to choose any other sailing in the same cabin category without worrying about the price difference. In cases where the new sailing is priced lower, the difference will be refunded.

Me too! Hopefully we get to keep all our perks. 

Thanks for article link. So, does this mean VL is doing the TA?

Here's "confirmation" from Travel Weekly

https://travelweekly.co.uk/news/tour-operators/virgin-voyages-announces-tough-decision-to-postpone-brilliant-lady-launch

Hopefully it will get cleared up today. Thanks for posting! Not good news, but expected.