flossie009

7 hours ago, ysolde said:

The only included class of air service now is the rock-bottom cheapest,

????

Where is this information coming from?

6 hours ago, ysolde said:

Like the choice to buy the cheapest possible cruise package, the largest possible booze package, start drinking as soon as possible upon embarkation, become as obnoxious as possible, and expect all your fellow passengers to simply put up with you?

None of which is being proposed by Regent 🤨

8 hours ago, ysolde said:

For example, DH and I had a lovely time this spring in the mountains of Germany and Austria

It goes without saying that many locations around the world are best visited by methods other than cruising.

@ysolde, Thanks for your explanation, but I cannot say that I am any the wiser with your arguments regarding the value you place on a Regent cruise against another form of vacation; especially when you say that cruising is not your favoured method of travel.

8 hours ago, ysolde said:

Regent's pricing offered a value proposition.  If that value proposition is no longer there ………..,,,,,,

What leads you to believe that future Regent offerings will give less value than previously when compared to other forms of travel ?

5 hours ago, ysolde said:

And yes, I understand some choose Regent because it is a high-end cruise product.  Some of us choose Regent because it is a high-end travel product.  It is those of us who were choosing Regent as a travel product more than a cruise product who are likely to fall off here.

I don’t think I understand 🤔
Regent is a cruise line that happens to offer some of its passengers the convenience of also booking flights to & from the cruise; as do many other cruise companies.

We choose Regent for the on-board experience, and realise that they have little or no influence on the service provided by any airline they book on behalf of their guests.

We also realise that the total price we pay to Regent will depend on what extras we ask them to include (flights, hotels, transfers etc). We weigh up the value & convenience of each of those extras on a cruise by cruise basis.

I don’t see the new fare options changing the way we look at Regent’s offerings.

You are the passenger so should be able to apply direct to the airline for the relevant compensation (most major airlines have on-line forms to enable you to apply)

https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/

No one (including Regent) will receive any compensation without applying for it.

https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/making-a-claim/claiming-for-costs-and-compensation/

On 6/4/2024 at 10:55 AM, flossie009 said:

Regent(UK) are unable to correct this anomaly and despite them emailing their colleagues in Miami numerous times, there has been no progress in getting the classes uploaded to our cruise.

Regent finally fixed the glitch, and classes were posted on our cruise yesterday; allowing us to reserve places on one that looked interesting 🙂

6 hours ago, papaflamingo said:

What was the port or excursions?

Seven out of nine excursions in Walvis Bay, Namibia. None involve public transport or ferries etc. so very strange.

Maybe it is warning us guests who have been exposed to the self-service buffets to be very careful if interacting with any of the locals 😉 😷 🤣

6 hours ago, PBodek said:

We just booked the Mariner.  Excited, but nervous about crossing the Atlantic. 

Mariner is a very stable & comfortable ship.

Have a fabulous cruise 😎

Having just booked excursions for a Regent cruise next year we were surprised at the predominance of paid excursions rather than included ("free") for all destinations.

Also for one port of call we found the following disclaimer for excursions in one port to be very odd: "Guests who go ashore do so with the understanding that they will be mixing with members of the general public”  😲

Don't remember seeing that sort of warning before, and cannot understand the thinking behind it 🤔

@KenzSailing

I wonder if you have been caught up in the same sort of very annoying technical glitch that we have encountered on another cruise 🤔

Your cruise is made up of two segments, and is therefore an "A" suffixed cruise.

We have an "A" suffixed cruise in early 2025, also combining two segments. Those guests booked on one or other of the segments were able to reserve a cookery class place some weeks ago. However the culinary classes have not been uploaded to our combination sailing.

Regent(UK) are unable to correct this anomaly and despite them emailing their colleagues in Miami numerous times, there has been no progress in getting the classes uploaded to our cruise.

They even say that they are unable to email us details & timings of the classes that have been made available to each of the segments 🙄 🤨

Although we love Navigator, given the choice for the same itinerary we would choose Mariner.

In our opinion, Mariner has the best layout of public areas of any of the Regent fleet, plus the benefit of an additional speciality restaurant (Chartreuse)

However, be aware that the basic suites on Mariner are snug (significantly smaller than Navigator). For us we prefer a Penthouse or Horizon suite when sailing on Mariner - both grades are an excellent size & layout.

Also, most guests prefer the shower-only suites on Mariner (marked with an asterisk on the deck plans)

2 hours ago, RetiredOnVacation said:

But on on upcoming cruise on Voyager we're unusually taking the Pre-cruise hotel at Rome and transfers through Regent (but not flights).

In that case the only included transfer that Regent will provide is from the hotel to the ship on embarkation day.

As you are not taking Regent flights, airport transfers are not included (unless you are on a Regent 3-day pre-cruise land tour)

.......... and remember that the UK power supply is 240V; in case you have any equipment with you that only operates on 110V 

See also the previous thread on this subject:

2 hours ago, BobAnne said:

• 1. I am doing a pre cruise tour in Greece. I am assuming they are not going to want everyone on that trip to move around with our stacks of overpacked luggage. What does Regent usually do with the non-necessary luggage during the 3 day pre-cruise tours?

Your luggage will either be in your pre-cruise hotel room or on the tour bus (during transfers)

2 hours ago, BobAnne said:

4. Is the Compass Rose open for early breakfasts on port days? We’re not certain where we would get breakfast or grab a snack prior to our booked excursions.

As someone else said, Compass Rose is best for a leisurely breakfast.

If on an early excursion then Room Service, La Veranda or Coffee Connection are your best options.

On 5/24/2024 at 5:22 PM, MarcyLondon said:

Do you have to wait till you are onboard to cancel tours?

Marcy

Just ring the Regent office in Southampton; they are always very helpful with excursion booking, cancelling & waitlisting

On 5/20/2024 at 7:00 AM, Lady Meer said:

Tea needs to be made with boiling water - not just ‘hot’ 😳!

Just under boiling & allowed to infuse for a few minutes:

https://www.tea.co.uk/make-a-perfect-brew

13 hours ago, MarcyLondon said:

Regent have told my TA they won't supply a kettle

8 hours ago, edgee said:

Perfect example of the inexcusable poor communication on the part of this company.

Kettles are not offered as a suite amenity and the ship will only have a very limited number available for loan.

Therefore best that the office agents state that they cannot supply.

In this case “under promise & over deliver” seems the logical policy.

Coffee is our requirement in the morning and a friendly room service attendant always fulfills our request soon after we ring.

We were not wowed by the "Anytime Brunch" class.

Probably because we would not have chosen any of the dishes we prepared ....... either for breakfast, lunch or brunch !

Maybe a transatlantic mismatch of tastes 😉

@Wise Consumer, Apart from the suite issues, did you enjoy any other aspects of your cruise? dining, entertainment, ports ?

It appears the on-board team tried their best for you, including providing you with an additional suite. What more could they have done, in your opinion?

On 5/22/2024 at 7:13 PM, Wise Consumer said:

we heard back from NCL/Regent today with an increased offer of a $5000 credit towards a future cruise to be used within the next year based on availability! Again, what an insult for all the inconvenience we experience on board their "brand new luxury ship."

What recompense are you seeking from NCLH & Regent ?

A great sho of Mt Fuji.

Some tourists will not be so fortunate: https://www.bbc.co.uk/news/articles/cgrrky897k0o

Are Concierge or Platinum+ discounts applied to the cost of the cookery classes?

13 hours ago, DarthCruiser said:

In our case most of the onboard bookings get the "Deposit needed ..." status whenever a change has been made to the reservation. 

Same issue with one of our bookings. 

Seems that a lower than normal deposit (e.g. for an on board booking) triggers the glitch.

Rang the Regent(UK) office this morning and the representative was able to rectify the issue swiftly.

However he was not able to rectify another issue on one of our bookings, where Culinary Arts Kitchen reservations are not available to us but are available to others booked on one of the segments included in our our booking. He is emailing Miami to resolve 🙄 🤞 

1 hour ago, Lady Meer said:

I think it’s the Victoria and Alfred Hotel

You are correct

https://newmarkhotels.com/accommodation/the-victoria-alfred-hotel

………… the hotel and V&A Waterfront are named after Queen Victoria and her second son Prince Alfred

26 minutes ago, Oregonangelwings said:

My Husband has always wanted to see the Victory in Portsmouth.

Note that HMS Victory is presently undergoing a major refurbishment and is encased in scaffolding.

https://www.royalnavy.mod.uk/news-and-latest-activity/news/2023/october/20/20231020-hms-victory-restoration

https://historicdockyard.co.uk/discover/hms-victory/

Still plenty to do & see at the Portsmouth Historic Dockyard, but didn't want you to be disappointed by not being able to see HMS Victory at her best.