Grandma Gilly

Yes. They were in Quest cabins last week

1 hour ago, ChucktownSteve said:

I thought the MD on Quest is Discoveries while Compass Rose is the Regent MD.

Sorry. My bad. I meant Discoveries

I think you must be on a different ship to me. I am on Quest now and notice considerable cutbacks. Food is OK but the choices in Compass Rose are limited. I am not a fussy eater but I think the daily choice is poor.  It takes ages for the food at Windows lunchtime buffet to be replenished. The CR ‘every day’ menu is a lot smaller than last time I cruised with Azamara. Again, the included drinks list is very reduced. I remember when the cocktail list covered 2 pages. It is down to virtually half a page. We used to love the Azamazing evenings but we too had the Flamenco show last night. However the crew are fabulous. 

57 minutes ago, papaflamingo said:

Actually their Hotel/Transportation allowance is only $150 per person in the U.S. (or that's what it used to be).  So 150 pounds plus $200 OBC seems pretty fair.  How much should you be reimbursed? 

Transportation from airport to town is approx. £150 which leaves £150 for overnight hotel (Regent one is usually 4* or sometimes 5*) plus breakfast and transportation to ship. Maybe my maths not that good!!!

anyway it’s a matter of principle. If we can afford a Regent cruise we can pay the extra but that’s not the point. Regent have broken their contract with us

45 minutes ago, papaflamingo said:

The "higher grade" Concierge is simply a better location on the ship. Otherwise there are no differences in Concierge cabins.  But again, I don't know how they decide who to cancel for hotels as it's really a pretty rare thing.  But I imagine it's Concierge first (maybe the lower grade, maybe not) and I would think it would be based on when the reservation was made.  But honestly this is a very rare situation so I wouldn't worry too much about it happening again. 

I accept that it’s happened but to offer us £150pp compensation plus $200pp OBC is the wrong way to handle things. It does not equate to transfers from Keflavik to Reykavik and an overnight including breakfast at a decent hotel. As Sellavee said, the OBC is as much use as a chocolate teapot. Oh well, the kids will be getting another bottle of aftershave each.

Just now, DaveA said:

The compensation we were offered was only £150pp, not £200, leaving £150 for a hotel. Did you get a better deal?

Sorry. My bad-£150pp compensation and $200pp OBC

4 hours ago, papaflamingo said:

The Concierge Cabin is the cheapest cabin where a night is included, so it makes sense that these cabins would be the first bumped.  Then Penthouse, etc. in order of cabin cost. Like the airlines, the bumping won't start with First Class, it'll start with the lowest cost economy seats. 

Was it "every" Concierge Cabin?  Who knows?  If not, then could be date cabin was booked.  

Yes. Would be good to know. Also there are two grades of concierge-we booked the higher one and cruise was booked ages ago.

On 4/2/2024 at 8:20 PM, Host Jazzbeau said:

Even before the pandemic, our last Celebrity cruise (on the then-new Edge) was our last Celebrity cruise.  So we tried moving up the RCG line to Silversea – only to find that it is now being Royal Caribbeanized!  Thank God they sold Azamara, so it can stay Azamara!!!

Oh dear. I have an Azamara cruise booked next month (have sailed with them many times) but also have a Silverseas cruise booked for next year (have also sailed with them). I was horrified to read your ‘Royal Caribbeanized’ comment!

We have had exactly the same happen to us as Sellavee. We didn’t even get notification. I phoned my TA to make sure all was OK a with our booking and when she contacted Regent that’s when we found out. I think Regent has behaved very badly. £200pp compensation is derisory-transfers alone will cost about £150 which leaves £250 for a hotel. In future I will book an F1 grade (which on this cruise was about £800pp cheaper) and arrange my own hotel and transfers, This is not our first Regent cruise, we are gold level, How did they decide who to ‘bump’. I can’t believe it’s every passenger that booked a concierge class cabin.

Having sailed on Mariner over Christmas and New Year, we will now only sail on the 3 new ships. 

3 hours ago, fizzy said:

Were these cruise still being sold as advertised prior to the removal of the Concierge benefits?

Yes. They were.

Unfortunately all posts referring to Anchorage and other ports don’t help those of us who have been ‘bumped’.We will of course sort out somewhere to stay but Regent have behaved badly.

My itinerary shows round trip to London Heathrow . Am still waiting to hear more from Regent as they have broken our contract. In reality instead of a concierge cabin we are getting an F1. On website this is about £600 cheaper. Why offer a two cabin upgrade and then take it away?!?!

We have also been ‘bumped’. Not a happy person! TA is on the case but I have reserved a hotel just in case

3 hours ago, FlossieC said:

Out of interest do you get any compensation if you do fall ill and confined to cabin please.  Not ever experienced this situation before (thankfully)

My husband was given a one day FCC for one person. Hardly worth the paper.

We had the same problem last year on Journey on a South Africa intensive trip. At least they are trying to sort the problem. On our sailing it was ignored, despite the long queues outside the medical centre and a trip to the cruise director asking him to stop the self service buffet.

Definitely 3.15.

You need to be at Heathrow 3 hours before your flight and the journey from Southampton takes just over an hour if there is no traffic and that’s highly unlikely!

But it has affected my view

Our cruise was last January and no it wasn’t typical. 

After the cruise we happened to meet some people who had been on the previous cruise and they had the same illness problems. I too was surprised at the hotel directors attitude.

We have sailed Azamara many times and had the most nights on board.

This is the first time I’ve written about this and it happened last January on an Africa intensive cruise.

There was a severe stomach virus onboard but I don’t know if it was Noro.

Virtually everyone we spoke to had been affected (and people don’t talk lightly about their toilet habits!). Every day the queue outside the doctors office was halfway down the corridor. We were a party of 8 and 6 were unwell. When my husband questioned the doctor he was confined to his cabin for 24 hours.

Azamara did not handle the situation well. After quite a few visits to the hotel director they eventually stopped self service in the buffet. They did not enforce hand washing. It was as if they ignored the problem it would go away! We were told that it was food and drink we’d had on land. Not so as we weren’t ill until days after boarding. 

The second thing was not down to Azamara but the stops were very poor. I love visiting South Africa but the Cape area is so superior to other parts. 
Let’s hope things are much better in April and we will consider returning to Azamara more often.

We had a horrendous cruise with Azamara last year and we had the most ‘nights’ onboard! We are trying again this April but just for a week. Having sailed with RSSC and Seabourn it will have to be a special experience to keep us with Azamara but I am hoping because it was always my favourite line.

I have just noticed that our scheduled Azamazing evening in Malaga is now on the ship. A flamenco show. Not what I expect from Azamara.

We arrived yesterday for a few nights pre-cruise. Hotel (Biltmore) is nice but bathrooms could do with updating.

I’m sorry but I don’t understand what you mean when you say that if you upgrade you only get one device log-in.