applehazar

52 minutes ago, S.A.M.J.R. said:

The app does not work.  You need to use a browser (Safari or Chrome). 

Is it not going to work?

Will the app ever get fixed or is it sunsetted

I cannot get the cruise critic app to work on an iphone.  I deleted and reloaded now it’s worse I cannot login

comment - there seems to be several (I count at least 4 ships chartered next March alone). I know its a P & L move but how many thousand of people have to get inconvenienced before people start leaving Royal Caribbean? I feel bad for all affected. I have June 2019 (Alaska) and March 2020 (Southern Caribbean) booked. Any changes and I would be upset as well.

[emoji50] omg [emoji44]

 

 

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🤮[emoji91][emoji20][emoji4]

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[emoji50] omg [emoji44]

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Things were going relatively well until today. I no longer can log into my next cruise which is less than 2 weeks away. Fortunately all paperwork and luggage tags are good to go.

Yawn

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Royal carribean hides behind foreign ownership. Not for long!

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Sorry. But join the club. The club is growing

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I am so in agreement. I just booked another cruise with the false hope it would jog the website to correctness. What a surprise. Still screwed up. And still no call I am in week 3? Of the promise to call me in 6-8 weeks to correct. Glad I am diamond I heard gold members are being told client service will get back in 6-8 MONTHS

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That’s Royal IT stands for I TRIED Carribean

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Did you try Leo's workaround: https://boards.cruisecritic.com/showpost.php?p=55720428&postcount=1838

Yes. It does not make any difference. I tried to change my birthdate by a year. Save it. Go back fix it re enter ca number. Pending yet again tried it 2 weeks ago Ca says someone will call me in 6-8 weeks as they have a backlog of problems.

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When I put my numbers in, the website said it might take up to 24 hours to get synchronized.

Me too that was 6 weeks ago

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Love the gifs. Cruise critic members are outdoing themselves

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They couldn’t care less about my account I am a lowly diamond. But all they say is call customer service and stay on hold for 2+ hours to get an off shore person that doesn’t care. Shame on you royal carribean ! I hope your stock crumbles for the entitled officers of the company. Waiting for the critic. Critics

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I can’t add my celebrity number either

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I also tried to start a new account with a Comcast email address. Same thing after 2 Days enrollment pending. That’s after it said I was gold with 22 points for an hour or so then back to pending. 94 points is the right answer

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I have been enrollment pending for weeks. No progress at all. At least the 10 emails I get a day wanting me to purchase a cruise has my proper status

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Shelton, did you employ the workaround to fix your points, or did they get fixed all by themselves?

Not me. New email from crown and anchor says wait another 2 weeks! Then if not fixed call and they will look into my account. They think I have 2 accounts. Never. And cruise history shows just points say pending enrollment (forever). What idiots

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Rccl #%*]%]^

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Crown and anchor emailed me today saying wait another 6-8 weeks for website corrections. [emoji30]🤮🤢

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Do you have any pending reservations numbers you could add? When I first added my C&A number, I got that “pending” also but as soon as I entered a reservation number for a pending cruise, everything populated.

I do. I thought they were combining all lines. I have a Celebrity coming up. But when I put the reservation number it it says no such reservation number exists

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I see what you mean. I added my number. It now says pending, hoping they will show up soon. Hm, why in the world wouldn't the agent know I needed to add my crown & anchor number?

Good luck. I have been pending for 10 Days all I get are automatic replies saying they will contact me sometime in the future. Maybe 2025. I also now get emails with future cruise deals and my level is wrong

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Still not fixed. For 8 Days my status is undetermined

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Why do we have to improvise and be incognito? Shouldn’t royal just FIX THEIR CRAPPY WEBSITE?.

 

 

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Wow. Thousands of negative comments and Royal carribean doesn’t even care.

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