We just got this email for our April 15, 2020 booking. Does this mean if we "do nothing" we will get 100% CASH refund plus "the standard future cruise credits shown above (in our case +25%)"?
Our records indicate that you cancelled your vacation with us amid the beginning of the COVID-19 pandemic on a cruise that we subsequently cancelled as part of our global pause in operations. We know you’re waiting for your refund and we wanted to make sure you were aware you that you are eligible for this higher value Future Cruise Credit (FCC) offer.
The full 100% value of your booking towards a future cruise* and a refund of prepaid purchases such as shore excursion and special service items
A future cruise credit of 100%, 50% or 25% of your cruise fare (varies by cruise departure date, see chart below)
ADDITIONAL future cruise credit of 25% of your cruise fare
*Transfer of funds to a future booking or as a future cruise credit
Date in 2020
Mar 12 - Mar 25
Mar 26 - Apr 8
Apr 8 - May 10
All FCCs can be used on any cruise that sails on or before May 1, 2022.
To take advantage of this higher value offer, please complete this online form ❯ by May 31, 2020 and we will automatically credit your My Princess Account ❯ and let you know once it’s available. Alternatively, if you would still like to receive a full refund (which also includes the standard future cruise credits shown above), you don’t need to do anything as this will be the default option."