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Everything posted by canadarocks
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Thanks. 🙄
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Dam Dots Challenge.... it's in the Art Studio..... ???
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Live from the Emerald Princess - Panama Canal - 1/22-2/6
canadarocks replied to fpsphil's topic in Princess Cruises
Looking forward to your posts. Have a wonderful cruise. We’re boarding on Feb 6. 😊 -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
We are doing the same St Kitts culinary tour on our Princess cruise before we board the Eurodam, so I'm happy that you liked the food. And based on your recommendation, I reserved us the last Over Water Bungalow in Roatan. Really looking forward to that splurge. Thanks so much for your daily updates of the activities, etc. You're awesome! 🤗 -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
The more we cruise the more I realize that so so much of our "satisfaction" on a cruise is based on the cruise staff. Whether it be in the dining rooms, in the bars, or in the entertainment staff hosting the various games. And as @ottahand7 says, the Chef! -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Interesting. We had the opposite experience from @jlawrence01 earlier this year. After spending 31 days onboard a HAL ship, we were very surprised by how fancy most everyone dressed on Formal nights on our 14 day Sky Princess cruise. To each his own. 🙂 -
On the Emerald during the month of February they’re going to be at 7:30 & 9:30.
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Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
I'm intrigued by what the Tripod game is? -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Thanks so much for the reviews @jlawrence01! -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Glad you’re starting to feel better. Have you had a chance to listen to the Third Avenue West group playing at the Ocean Bar? Are they any good? How about Rolling Stone Rock & the Billboard pianists? I realize it’s totally subjective, but I’d love to know what you think. -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Sending healing vibes. 👍 -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Wow.... that long a wait and just 3 scallops for a Main Course! Glad you got some free wine. -
Are Trivia questions repeated on consecutive cruises?
canadarocks replied to canadarocks's topic in Princess Cruises
Thanks all. I'm not looking to win, I'm looking to avoid those games and regular trivia that are complete repeats, and be somewhere else! -
Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
Totally get that. We went through the dreaded transit process twice last year.... never again if I can help it. We're getting off in Fort Lauderdale during the turnaround in March. Hope your free Pinnacle Grill dinner was good! 🙂 -
Are Trivia questions repeated on consecutive cruises?
canadarocks posted a topic in Princess Cruises
We’ll be onboard the Emerald for a full Panama Canal transit followed by a Circle Caribbean cruise. I can see on the app that the Trivia games repeat on each cruise. For example, on Day 1 of each cruise there is a game called Couch Potato scheduled. Can I expect there to be new questions on the 2nd cruise or will it be a complete repeat of the 1st? -
Nice! He's on our upcoming cruise on the Emerald.
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Wow. So the idiocy extends. ☹️
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I think, based on my experience, you will probably need to call.
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If you used OBC or FCC's to pay for any or part of any excursions....I would assume a phone call is needed.
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Thanks @Coral (for this and for a long ago gift you gave me 🤗). The credit card refund BETTER be forthcoming! ...... hell hath no fury and all that..... 🙂
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Good to know moving forward. A "feature" of Princess that I wasn't aware of, and not a reputable one.
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Ya, you would think so..... Except the phone call went straight to a dial tone. No Survey. 😠
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Trust me..... money owed to me makes me last a helluva lot longer.
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I am officially stunned. After three different attempts over the last two weeks to contact someone through Princess's "Live Chat" (OMG what a total joke that is), I decided today to bite the bullet and call. I allotted myself quite a bit of time. A bit of backstory.... my husband and I had a little bit of OBC through a FCD that I promptly used to book two Princess shore excursions. Easy breezy. I then booked a few more excursions that I decided to cancel. And the fiasco begins. Princess owes me $85, pure and simple. $64.95 on my account and $20.05 on my husband's. Every single "dummy" excursion booking shows the exact same thing. Credit is there, blatantly. And yet I spent 90 MINUTES online with a very well-spoken and "couldn't be nicer" Princess agent who put me on hold three different times to figure out my issue. After the 3RD time on hold, he returned .... to tell me that "his shore excursion team says we are not owed a refund". You all don't know me, but trust me, I am known for my patience. I worked in Customer Service my whole life as do my children now. I could not have been nicer to Andre (his name) throughout the multiple holds. At this 90 minute breaking point, I demanded to speak to a supervisor. In a huff he agreed. Andre had seen on his screen EXACTLY what I was seeing. After another 10+ minutes, a "Guest Services Supervisor" greeted me. The most polished corporate voice I think I've ever heard. Proceeded to solve my issue in less than three minutes. Told me how complicated it was for "newbies" to understand what it takes years to figure out where "credits and shore excursion bookings are concerned" And yet what I had on my booking screen and what Andre had on his, totally showed my $64.95 and my husband's $20.05 credits. So so not complicated. At that point the supervisor said "Is there anything else I can help you with?"..... my response.... Perhaps some compensation for the 4 separate holds and 90+ minutes that I have been on this phone call, that you just solved in less than three minutes!?! "Ah, I see here that you are Platinum with Princess. Good to know that you will continue to enjoy those benefits. There's nothing else I can do for you today. Please respond to the survey after this call". Dial Tone...... no survey. My biggest regret... I did not get that "Supervisor's" name. It all happened so fast, and I was frankly so stunned that I didn't think to do it. Supposedly the $85 that I was due from before I called is now going to being credited back to my credit card....... And that is supposed to be sufficient....
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Two Midwesterners escape winter on the Eurodam.
canadarocks replied to ottahand7's topic in Holland America Line
I’ve reserved us two spots in the VIP section. The cabanas look lovely though!