Bobreg

Lucky you. DW and me did a seven nights Alaska cruise back in 2019 and noticed early 2020 that our points were missing. We wrote to NCL about it but because of the Covid shutdown, we never received an answer. Last year, we were ready to cruise again and wrote again for the missing points before booking a cruise. We were told that since 2019, you can only go back one year and that we lost them. Our advice is to send them messages on a regular basis until the issue is resolved. As for cruising again with NCL, it would have to be a really good deal on a perfect itinerary. Keep emailing them.

Thank You vitacura for sharing your experience with us. We are boarding the Mariner in Montreal on sept 28th for a B2B and after seeing your pictures of the ship and activities, we are eager to enjoy everything. According to forecast, Lee should be over Corner Brook tomorrow and then continue over the ocean. We whish a nice cruise to everyone making the sept 17th cruise as the weather should be nice until Montreal. Lise and Robert.

Hi. Got the same issue about 20 years ago. Art was delivered to our house while we were at work. Were asking for payment of taxes to deliver. We called them and they said they required a form from Canada border that it was declared. We got the form from CHP and went to collect the parcel without paying anything. Check with either FedEx or the border services for the procedure to follow. Good luck.