justmer8

Thanks Chopperteste, however I am getting more and more suspicious of the wording of HAL's excursions as the time goes on. I look at the excursion you show and it looks good. HOWEVER, the only reference it makes for people in a wheelchair is that the tram is assessable. There is absolutely nothing said about the walk. A week or so ago, in response to my enquiry about partially disabled person's excursions, I received a whole long list of ones in a Word Doc.. They included a jump on, jump off tram, a swim with the dolphins, a tour of an old fort and dungeon and ones on their private island. The last made me chuckle even more when the cruises itinerary recommends that people with walking impairments not even get off of the ship due to it only being a tender stop. I replied to their word doc with specific questions about each of the excursions for the first half of the cruise, but gave up when they referenced the ones for the day at the Panama Canal because for a while now they have all been canceled. Next I sent off a note to their disability department who replied they they were forwarding it to their excursions department. This afternoon I received a call from one of their reps asking me about what my concerns were and yes she had seen my reply to to their Word Doc. When I stated the examples above, her only response was that the private operators assure HAL that they are accessible and that they have had no complaints. When I asked if that was the case, why were no excursions at all on our cruise itinerary listed a suitable for even partially impaired people. She had no answer. Finally, when she again assured me that they were suitable, I asked if she would send me an email confirming that a chosen excursion would be completely accessible for a wheel chair, she replied that she would have to speak to her supervisor. More later. Just Me

I've found more luck with Foxfire. My Chrome (or its incognito) hasn't worked for weeks. I really hope that the electronics on their ships work better.

Thank you all for your replies. We are on the Dec 3 Panama Canal Cruise. I really didn't expect to be able to give the excursions away, but it didn't heart to ask. Also thank you POA1, I missed that ability to filter, but when I went through the listings, non showed up even for partial mobility (which she has). I guess that as with our last 5 cruises or so, we will just enjoy the ship, the food and the warm weather. Finally, I had to chuckle at Caribbean Chris's reply. Not that I don't appreciate it but rather that about 3:45 this afternoon I received an e-mail from HAL that pointed to that exact page. Again, thank you all, Just Me

Having booked the "Have it All" package, I started looking at possible excursions. My wife is mainly wheel chair bound and none of the excursions are listed for this type of person. Does this mean that we just loose out? If so, what would happen if we booked an excursion and gave the tickets to some one else?

Mine was one better. After calling to pay my final, they charged my VISA twice. When I finally got through they finally agreed with me and said the standard that it would take was something like 11 days to correct. All was then OK, even paying for specialty dinners and seeing the balance returning to zero as I paid for them. About 3 weeks before embarkation, at 11 PM on a Saturday, I received an email saying that my cruise had been canceled due to lack of payment. From there on out it was just one screwup after another, with the final correction coming only 3 days before we were due to fly out. Having a VOIP phone I was able to check my call logs and confirmed that I had spent a total of 16.3 hours on the phone with them. What did I get out of it from them, not even an apology.