Miggsoo3

We also just renewed application received on 6/20 and new passports arrived July 29 at our door. Standard processing.

We brought Pizza back on board in Naples on Wonder in July, security joked with if we brought some for them.

Since the system allowed me to make the payment I went ahead and did so even though the refund hasn't been credited to my credit card yet. I was then able to get a new $0 balance invoice now I feel better about the cruise not being cancelled and will just wait for the refund to hit my credit card next week.

I'm back with a quick update it has been 7 business days and still no refund so I spent the morning on the phone trying to get a resolution. The solution was to extend my final payment to two days before the cruise departs this was not acceptable. So I did the only thing I could think of I sent a Facebook message to M. Bailey someone from the executive resolutions called me confirmed the refund has been processed and will be reflected on my CC next week but more importantly the system finally allows me to make the payment to get the balance back to $0, I was also given some onboard credit which was not the reason I contacted them but was a nice gesture. I did make it known that whoever decided this was the way to handle the situation picked the absolute worst way to make things right and they need to find a way to make those back end adjustments without involving the customer, she confirmed the issue is tied to the new cruise planner system they implemented and that IT is aware of it and trying to figure out the issue but they have seen an uptick of funky stuff happening to reservations once you cancel something on the cruise planner.

So I looked at the payment site again and I noticed they pushed my final payment date to 6/30 which 1 week before the cruise should be interesting rest of the month smh

Just tried to make the payment with the two different cards both declined seems I’m not allowed to make the payment this is ridiculous 

So after many years of cruising and reading all kinds of stories I finally have one of my own to share. We leave for a Mediterranean cruise on July 10th this cruise was lifted and shifted from 2020 to 2021 to 2022. In January I made my final payment at got an invoice showing $0 so imagine my surprise when tonight I receive an email that I have an outstanding balance of $654 and if I don’t contact Royal my reservation is at risk of being canceled normally I would ignore this email since I know it’s an error on their part but being I leave for Barcelona in 21 days figured I should investigate. I check the invoice sent with the invoice I have same exact amounts yet they say I owe $654. Next step log in to my cruise planner no balance shown. Final step go to the payment site on Royal there is the $654 outstanding balance again. Now I’m confused so I finally make the call after the initial research of approximately 10 minutes the person on the phone decides she needs to speak to resolution department and this is where things get weird. She proceeds to tell me they know it’s an error on their end and I don’t have a balance but the only way to fix it is for them to issue me a credit for the amount of the invoice I received $654 once the credit is applied to my card I need to call back and make a payment for the same amount. Confused I ask why can’t I just give you the payment now then you refund me the overpayment she says no that’s an overpayment and not allowed. I then ask why do I need to wait for this mysterious refund before I can make the payment she says because otherwise it’s an overpayment and again not allowed. Being experienced with Royal’s customer service reps I ask for this information and confirmation my reservation won’t be cancelled in writing and I’m told nope can’t do that either instead the calls are recorded and that is the record that I can request if anything goes wrong. So now 21 days before I leave for Europe I need to wait 7 business days for a refund I’m not entitled to but am receiving so that I can then call Royal back and apply the amount back to my reservation. Has anyone dealt with something similar this seems completely insane to me?

Ignore they send it to all reservations with kids on them we cruised two weeks with fully vaccinated 7 year old got the same email precruise just ignored it and uploaded the vax card when did the checkin and they confirmed at port just like adults. We also all took NAAT tests from Walmart as our precruise test

15 minutes ago, Ashland said:

If kids 5-11 need to be vaccinated why do they have to wear masks in AO ??

That is a great question and one I hope they answer before my cruise on 3/20

Yes as soon as you board go sign up and pick your preferred slots. You could always change your mind later.

They are tested the day before the cruise ends and there are normal activities available for them

It was the standard rapid test not the one that touches your brain. My daughter didn't mind it at all.

We traveled in August with our unvaxxed 6 year old. The kids club was operating normally with some covid protocols. First there were only three sessions a day 9-12, 2-5, 7-10 then anything after 10 you paid for like normal. Now the big change is you are assigned 12 hours to start the week and need to pick your sessions. Once the hours are used and starting on Day 4 the limits went away but there were still capacity limits in the kids club so if you didn't reserve a time and last minute your kid wanted to go you could call and see if they had space. In the clubs kids had to be masked the whole time. Now that being said my daughter loved it like she always does and and was able to go whenever she wanted.

Gone from our March 20,2022 Oasis cruise was there as recently as yesterday just checked and its gone only showing the 3 night package.

Sailing Date: July 10, 2022

Date you were moved: September 29, 2021

Allure Cabin Category: Suite Guarantee

Wonder Cabin Category: Suite Guarantee

Are you happy or disappointed about your relocated cabin?  Happy but still concerned  since this a lift and shift cruise need to wait for the final invoice showing the $0 balance currently my cruise planner is showing an $11K balance.

Just adding my experience we were on Symphony 8/14-8/21 I didn't even know there was a pool limit since it was not enforced. Granted we only had 35% onboard so never super crowded but definitely more than 9 people in the pool at one time. I think the limit are enforced on the test cruises and then more common sense is used on the actual cruises. I saw the sign for the hot tubs that limited it 5 people and it said should all be the same group and again that was not enforced and multiple occasions saw 5 or more from multiple groups in the hot tub. I can say the limits did not effect our pool experience in any way for the whole week and we had a wonderful cruise even with the new protocols.

Good write up here 

https://www.washingtonpost.com/travel/2020/07/06/two-cruise-giants-assembled-panel-health-experts-give-them-path-back-sailing/

19 minutes ago, Ourusualbeach said:

 

Are you seeing a -$100 right below the $100 fee?

I got it figured out it was an Air2Sea transfer charge that was auto generated. They removed it after about 20 minutes on hold while they figured out what the charge was.

Not seeing the - below the charge on the phone with them now. I'll report back

Based on your message I just checked ours and I am seeing a $125PP charge that has some wierd code on it. Guess I'm gonna have to call for clarification.

10 hours ago, shareen3 said:

Hi all!

 

Looking for recs on how to get from WDW property to the port. I initially thought to take their transfer service but I believe that is only if you are going on Disney Cruise. I'm not sure how long the walk is from Disney to the RCI terminal. The main issue is I travel with 2 kids and on the Disney bus they do not allow car seats which works out considering I am not bringing one. Lyft/Uber is great but again - car seat issue for my youngest (8 months)

 

Any personal recs on a company to hire that will have car seats or another transfer option. 

 

thank you 

We hired Ace Luxury transportation to take 13 of us from the Poly to Port Canaveral overall it was great and reasonably priced total travel time was about an hour. They provided 1 rear facing car seat and two booster seats free of charge as well.

3 hours ago, FPP777 said:

Can the concierge make your reservations for the week prior to boarding if you are in a suite?

Yes on Harmony two weeks ago a friend had suite and emailed the concierge the reservations our extended party needed for the whole week and he took care of them. He was the only one with a suite but they booked the restaurants for all of us.

We've stayed in 14280 on Symphony we heard noise during the day like mid morning and then on occasion throughout the day luckily we weren't in the room during those hours most time. I would recommend staying on deck 12 instead if you are worried about noise.

When we traveled with our 18 month old we used the pack & play provided by Royal. The nursery was good they had cribs so if you brought the kids in for night sitting they will put them to bed and they give you a deck phone to get in touch with you in case of emergency. The nursery always has less kids than the full blown adventure ocean club that they transition to once they turn 3 years old and are potty trained. We learned the splash area isn't very large depending on the ship and the kids need to be completely out of diapers before you can bring them in any pool with you.

I check my prices daily and have repriced my June 2020 cruise 5 or 6 times at this point took the price down from $3,800 to $2,700. Love the reprice option