Miggsoo3

We also just renewed application received on 6/20 and new passports arrived July 29 at our door. Standard processing.

We brought Pizza back on board in Naples on Wonder in July, security joked with if we brought some for them.

Since the system allowed me to make the payment I went ahead and did so even though the refund hasn't been credited to my credit card yet. I was then able to get a new $0 balance invoice now I feel better about the cruise not being cancelled and will just wait for the refund to hit my credit card next week.

I'm back with a quick update it has been 7 business days and still no refund so I spent the morning on the phone trying to get a resolution. The solution was to extend my final payment to two days before the cruise departs this was not acceptable. So I did the only thing I could think of I sent a Facebook message to M. Bailey someone from the executive resolutions called me confirmed the refund has been processed and will be reflected on my CC next week but more importantly the system finally allows me to make the payment to get the balance back to $0, I was also given some onboard credit which was not the reason I contacted them but was a nice gesture. I did make it known that whoever decided this was the way to handle the situation picked the absolute worst way to make things right and they need to find a way to make those back end adjustments without involving the customer, she confirmed the issue is tied to the new cruise planner system they implemented and that IT is aware of it and trying to figure out the issue but they have seen an uptick of funky stuff happening to reservations once you cancel something on the cruise planner.

So I looked at the payment site again and I noticed they pushed my final payment date to 6/30 which 1 week before the cruise should be interesting rest of the month smh

Just tried to make the payment with the two different cards both declined seems I’m not allowed to make the payment this is ridiculous

So after many years of cruising and reading all kinds of stories I finally have one of my own to share. We leave for a Mediterranean cruise on July 10th this cruise was lifted and shifted from 2020 to 2021 to 2022. In January I made my final payment at got an invoice showing $0 so imagine my surprise when tonight I receive an email that I have an outstanding balance of $654 and if I don’t contact Royal my reservation is at risk of being canceled normally I would ignore this email since I know it’s an error on their part but being I leave for Barcelona in 21 days figured I should investigate. I check the invoice sent with the invoice I have same exact amounts yet they say I owe $654. Next step log in to my cruise planner no balance shown. Final step go to the payment site on Royal there is the $654 outstanding balance again. Now I’m confused so I finally make the call after the initial research of approximately 10 minutes the person on the phone decides she needs to speak to resolution department and this is where things get weird. She proceeds to tell me they know it’s an error on their end and I don’t have a balance but the only way to fix it is for them to issue me a credit for the amount of the invoice I received $654 once the credit is applied to my card I need to call back and make a payment for the same amount. Confused I ask why can’t I just give you the payment now then you refund me the overpayment she says no that’s an overpayment and not allowed. I then ask why do I need to wait for this mysterious refund before I can make the payment she says because otherwise it’s an overpayment and again not allowed. Being experienced with Royal’s customer service reps I ask for this information and confirmation my reservation won’t be cancelled in writing and I’m told nope can’t do that either instead the calls are recorded and that is the record that I can request if anything goes wrong. So now 21 days before I leave for Europe I need to wait 7 business days for a refund I’m not entitled to but am receiving so that I can then call Royal back and apply the amount back to my reservation. Has anyone dealt with something similar this seems completely insane to me?