Chrome Diva

10 minutes ago, Kangar00 said:

We received the check today (23 January 2024). Just about 8 months after requesting it but quite a relief!

8 months is terrible service there is just no reason   None. 
 

11 minutes ago, Kangar00 said:

I am glad to hear that the check has not bounced.  We are hoping that we get our refund soon.. we can't really afford to lose over $8000 like this.

My check was for $8,000 also.  I’m so happy it hasn’t bounced.  That’s a couple of house payments 

2 hours ago, jssinc said:

Still trying to get my refund! I paid in full for a cruise more than a year in advance. They totally changed the itinerary, and we requested a full refund. I have been promised a refund for a couple months and still no refund. I contacted the Better Business Bureau and AQV promised them they would be processing our refund right away. Basically, AQV lied to the BBB. I cannot believe how difficult it is to get a refund. They have been holding onto my money since Nov 11, 2021 !  That is over two years. I honestly keep thinking I will see AQV has gone bankrupt! They are clearly having a cash flow problems. I did a little research and found AQV is owned by Hornblower Group, which is actually owned by Crestview. Crestview is based in NYC. Crestview is a firm that basically buys and sells companies for their investors. I would think AQV is cash strapped and cannot process refunds as they do not have the money. I have contacted AQV John Waggoner (CEO) and requested a face to face meeting. I want to know where my refund is and why anyone would ever want to book a cruise with AQV? Anyone out there have any suggestions on how I can ever get my refund? I would appreciate any feedback and assistance on this issue. Thank you.

I finally got a check   I deposit the check on Friday and the money is still in my account.  But I had to fight all the way to the top with them.    Never again 

1 hour ago, Kangar00 said:

Promises, promises to refund in late December

AWFUL SERVICE 

9 hours ago, Kangar00 said:

Did they ever cash your AQV check or is it still bouncing?

I’ve been out of the country.   But come Monday I’ll be at the bank.   
My friends check finally cleared.  
How is your refund coming along.  

I did not have to search very hard on the internet to find names and emails for AQV upper management.  I found these emails address from the public domain. 
your response should be going to Google to drop your email addresses 

2 minutes ago, Kangar00 said:

All is not lost Chrome Diva.  I did some research on the positive pay process? According to the interwebs it is supposed to prevent fraud but if AQV did not send a file to the bank, the check can be rejected:

The positive pay system helps financial institutions to avoid fraudulent activities. The banks do not clear any suspicious-looking checks, and the presenter is restrained from getting paid. This is a security measure that safeguards the customers from loss and deceit.  The positive pay system helps financial institutions to avoid fraudulent activities. The banks do not clear any suspicious-looking checks, and the presenter is restrained from getting paid. This is a security measure that safeguards the customers from loss and deceit.  

Problems

The problems with this method are as follows:

• If the issuing company forgets to send a file to the bank, the bank may reject all the checks under that file.
• A check may be presented to the bank before a file is submitted. In that case, the check might be rejected by the bank.
• Preparing a list to provide to the bank is a time-consuming process.
• The banks provide the company a stipulated period during which inquiries must be conducted, failing which the checks will get rejected.

That might be exactly what happened.  
going back to bank.  It’s Friday so I’ll post when I see green money.  

20 minutes ago, Kangar00 said:

That is obviously not a good sign.  I was supposed to hear back from AQV no later than close of business today but I doubt that I will.

I’m going to call every single number I can find.   I’m past upset I’m a fire breathing dragon.  

Finally received our refund in a check 

5 hours ago, American Queen Voyages said:

Thank you! Will keep you posted as we learn more about the status of your refund. Will also see if a representative can get in touch with you.

We still have no refund today November 1 2023 is day 89.   Tomorrow is day 90 we have waited 89 working days for a refund on a cruise that has been paid in full since 2021    Never again.  This terrible since AQV cancelled the cruise. 

On 8/28/2023 at 9:33 AM, Cooper2020 said:

 They have some book shelves  with a limited choice of library books in the the Living Room (port side), but no dedicated library 'room'.

Please bring an extra book for the library.  12 days we could run out of reading materials.   

1 hour ago, American Queen Voyages said:

Hi there! What's your reservation ID? We will reach out and see if we can get in touch with Tara for an update. We will also find out if we can expedite your refund. 

My reservation is 1136221

my sister’s reservation is 1142935

Sorry we had to go to cruise critic when this should have been completed in July when AQV cancelled the cruise.  
thank you 

On 4/12/2023 at 6:11 AM, njhoo said:

When you are told 90 days…they mean 90 business days!   As soon as I was told that, I filed a dispute through my credit card and received the credit right away.  

I should have done that also.  So

know I wait. 7 more working days and my 90 days are up. 

I agree customer service is awful.  
 

We booked our cruise and paid in full $8,000 to take advantage of the sale in 2022 yes Paid in Full 

then 
AQV canceled our New Years Holiday  ocean cruise out of Jacksonville Florida due to the ship being sold   Trip canceled June 28, 2023     We we’re told refund would be 60 to 90 days  After the 60 days I emailed Tara and was told it was 60 working days. 60 working days came I emailed again.  Was then told by Tara that it is 90 days.   At day 77 I emailed Tara again she replied 

   “I show the refund to be pending and have requested an update for you.

no contact has been received. 
 

November 2 2023 is  90 working days and I’m totally discussed with AQV 

I assume I will be emailing AGAIN 

On 6/5/2023 at 8:58 PM, 3rdGenCunarder said:

 

So glad you got your refund! Ridiculous that you had to wait so long, but better late than never.

I have received my invite to join the Ovation in Seattle July 30th   I filled out the form    Up popped the attached machine generated acceptance  but I have not heard anything since my initial email   

Is anyone out there sailing with us.  This is our first River Cruise  we are so excited to be able to get out and enjoy the new adventure.  

I just booked May 9 St Louise to Memphis.  Great rate of $1399pp plus all the perks.  Very excited to try a USA River Cruise.  First Timers 

Grandeur of the Seas - September 13, 2018 Sailing

September 11, 2018

Dear Travel Partner,

As your client finishes up any last minute errands for their upcoming cruise, we have some information to share with you. As you know, we are closely monitoring Hurricane Florence’s trajectory, speed and size. While it is still our intent to return to Baltimore by Sunday, the storm has slowed down and may impact our arrival date and time into the Port of Baltimore. We expect to have more concrete information by 7 PM tomorrow, September 12th. Our goal is to keep you and your clients as informed as possible during this process. To compensate for this unexpected change, we are providing the following compensation:

Guests that sail with us will receive:

A refundable Onboard Credit to their SeaPass account for the cruise days missed as a result of this change. This amount will be based on the cruise fare portion, non-inclusive of taxes and fees. If their onboard spend does not reach this amount, the remaining balance will post to their credit card on file. Any taxes and fees associated to missed ports will also be added as an Onboard Credit.

A future cruise credit for the cruise fare value of the days missed, in hopes your client will join us on another cruise in the near future.

Any pre-purchased shore excursions for a changed ports of call will be credited to their onboard SeaPass account. Additionally, shore excursions booked for any of the ports that have been rearranged, will be automatically rescheduled for your client. Once onboard, guests can visit the Shore Excursions Desk on Deck 5 should they have any questions.

While we hope your client chooses to stay, if they decide not to sail, we’ll provide them with:

100% future cruise credit, based on the cruise fare portion of their cruise. Any pre-purchased items, like shore excursions or beverage packages, will be automatically refunded.

Commission will be protected for any guests that choose to cancel their booking.

If you have any questions or require assistance, contact us at 1-800-256-6649.

Thank you for your patience and support as we work to provide your client with a wonderful cruise vacation. We are truly sorry for the storm’s impact on your clients’ vacation. Our guests’ and crew’s safety is our number one priority and while not the itinerary we originally anticipated, we know their time with us will be nothing short of amazing.

Sincerely,

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I didn't know that SWA flew to Orlando Executive now.

Southwest flies into Orlando. Airport Code is MCO.

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My advise if your worried about getting to the ship on time. Call the cruise line and buy the ship transfer. They will tell you at that time what is the latest you can arrive at the airport. Then Royal is responsible for getting you to the ship.

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Count up how many inside and ocean view cabin are on your ship. Then take that number times 2. Those viewing spots fill up very fast.

We get a balcony so we don’t have to fight for a deck chair and if it’s cold you can wrap up in a blanket drink hot coffee and enjoy the Glaciers.

We’ve been 6 times to Alaska and we always get some type of Balcony.

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Skier Girl. Hi [emoji112]. Not that I know anything about LGA. Just stop by to say hi.

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I’d do it with no looking back. The Coastal Kitchen and the Suite Lounge. Guest get preferred seating at theater shows all of them except the Comedy Club. Private Sun Deck Priority Boarding the Conceiger for all your needs. No going to Guest Services or the Shore Excursions Desk.

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There is no problem bring cigarettes or cigars back on to the ship. There is a limit to how many you can bring back to the United States.

As for Rum look for a special bottle called 7 fathoms Grand Cayman.

Research the 7 Fathoms Rum it’s a special story.

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Save yourself the anguish and the expense. Buy a spa day for yourself before you leave home. Getting a spa day means getting a pedi and a mani hair trim and colored and a good massage. So then you will Be well rested before you step foot on the ship.

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