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LARGIN

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Posts posted by LARGIN

  1. Finally resolved statement credit problem.. Took a phone call and email but early this week my 150,000 points were converted to a $3000 statement credit. They checked and saw I just made a $4000+ payment on our January cruise.. Final cost of the cruise will be a little over $1000... Not bad.. :D:D:D

  2. Been trying to redeem 150,000 points online on a $4000+ cruise purchase with no luck. That will be $3000...

     

    Sent VISA a message.. Here is their reply..

     

    Dear xxxxxxx:

     

    Thank you for contacting us regarding your Princess Rewards Visa Signature Card. We apologize for any inconvenience the previous response may have caused you, and can certainly address your concern regarding the redemption on your account.

     

    Though, when we checked the website redemption system on our end; the page is just informing us that 'No qualifying purchases available at this time'. In order to address this, we have forwarded your issue to the appropriate area for further review. Your case ID is xxxxxxx. We indicated that you made the 'PRINCESS CRUISES PASSAGE' transaction amounting to $4,006.64 that you want to redeem. Please understand that all casework is typically completed within 7-10 business days; however, please be advised that the decision can take up to 30 days to complete depending on the complexity of the situation. Rest assured that once reviewed, we will make the necessary resolution for this, if applicable.

     

    Furthermore, should you want to follow-up about the progress of your case, you may send us a Secure Message, or contact us through phone at 1-866-872-6248. We are open 24 hours a day, 7 days a week, and will be happy to assist you.

     

    We understand that this in an urgent matter on your part, and rest assured that we will exert our utmost effort to conclude investigation as soon as possible. We ask for your patience while we work towards the best possible solution regarding your concern.

     

    We regret not being able to meet your needs at this time, but please know that we value our customers and we are looking forward to catering to your future credit needs. If you have any other questions or concerns, please reply to this message.

     

    Sincerely,

     

    Customer Care

  3. Yup. It really isn't better. We used to get double points on all Princess charges and 1 point for all other charges. As you can see, now you only get double points if you spend around 4 grand. :mad:

     

    You still earn double points for each dollar spent on Princess.. It is the redemption point value that has changed..

  4. Anyone get the mailing stating that the Visa Card Program will be updated to make it more rewarding starting in early November. If so have you figured out if the redemption point value will be better or worse. I called Visa and their rep really had no clue.. Here is my example.. I am ready to make final payment of $4100 in November. If I make the payment this month I can use 120,000 points to save $1500 on the cruise. I cannot figure out what the savings will be if I wait until the new plan goes into effect. What will 120,000 points be worth after November is the question. The rep said more.. :confused::confused::confused:

  5. Not a chance. Your gratuity doesn't even stay on the ship you're sailing, it goes to corp to distribute as it see's fit.

     

    You are almost correct.. The Autotip $$ and any tips received by passengers that remove the Autotip are pooled with other ships in the same class and distributed. Any $$ given by a passenger that has not removed the Autotip is kept by the recipient. That is why you put your name & cabin number on the envelope.

  6. Problem is that quite often non-handicapped individuals purchase a HC cabin. What is to stop someone from purchasing a HC mini and demanding that they be given Club Class Access? Question... Are there any HC Full Suites? I do not recall seeing any.. If not, can a person in a HC mini demand full suite perks? :confused::confused:

  7.  

     

    Then both of our filet mignon's arrived. COMPLETELY inedible as someone put so much salt on them you could not taste the meat. We ate the veggies.

    Wondering why you say your steaks were over salted when they arrived. Every steak I have ordered at the CG came unsalted. This is because you are given the option to salt your own steak with 3 specialty salts; Hawaiian Black, Himalayan Mountain Pink and Smoked Apple Wood.

  8. Have no idea what others are talking about.. We have had one as long as I can remember. It is not all inclusive, not listing the news/sports channels but it lists movies and the other channels that are prerecorded like Love Boat, etc.

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