My husband and I booked a Carnival cruise to Bermuda sailing on July 17, 2022. We had the Insurance via AON that Carnival uses. My husband and I went to an Urgent Care facility on July 15th to get tested. I had a sore throat, so the facility tested me for
Strep witch was Negative, but my Covid test was Positive. I contacted Carnival and they gave me the Insurance Company email address and phone number and Carnival cancelled our cruise. On July 16th I sent the Doctor's verified positive test results with diagnosis. I completed all of the questions including Doctor's names, address' and phone numbers from the Urgent Care and my personal Doctor at home. AON sent an email stating that it would be 30 days before they can evaluate the claim. Now it has been over 3 months since the sail date and we received another email on October 10, 2022 from AON stating they have a larger volume of claims, and it may take another 30 days to review our claim. I have already been waiting for over 90 days and getting very angry with the Insurance Company. Our cruise cost was over $3,000.00 and I need a refund! Has anyone ever had this issue with Carnival or AON?