NevadaGuy

Exactly.

If the app is so great and secure, why do we need a "workaround" to submit a claim? Does having a "workaround" demonstrate the security of the app? Why aren't we told about the workaround prior to being referred to the app? If the end result is the same as the previous method (emailing redacted statement) why are they requiring the app?

I downloaded the app and my first thought was that this has to be a Grad Student thesis research project; "How Much Personal Information Will People Provide on the Internet?" I realize now they're serious. I also received a satisfaction survey regarding a recent cruise on Carnival. One of the questions was "What is your yearly income?" Clearly a demographics question at best or data mining at worst. Not very related to my cruise satisfaction. Beginning to have concerns about a continued relationship with CCL.