dan-o 1

Due to the huge line down at Customer Service we did not complain for a couple of days. At that point they did offer to move us to deck 12 but we had moved in and did not feel like packing up and moving again. Their second offer was $300 of "on board experience". Spa, shore excursions, specialty dining and photos. We're more casino and drink people but they wouldn't do that for us. we did accept an excursion and dinner. We feel that they could have offered us the $300 of onboard credit. We tried to convince them that we are not spa, excursion or steakhouse people. Their mind was made up and thing weren't going to go our way. I think they could have found a way to give us a heads-up before we boarded. Anyway, still had a good time.

Guest Services offered no explanation as to what or how it happened. It was obvious as to what happened due to a dent in the beam by the door. It's a steel beam that is covered by the wall texturing. It was a piece of sheeting that was thicker than the window itself and made the door extremely hard to open completely. The room steward stumbled around our question about it which I understood. One thing for sure is they could have pick a more suitable mural. A sunset over a factory spewing smoke? Really?

We were on the Mardi Gras this past week for the first time. Looking forward to a great week, in a great balcony room, on a great deck, the Lido. We were one of the first onboard due to being Platinum Cruisers. We dropped our carry on bags and departed quickly. We proceeded to do what we were there for, enjoy a cruise. Boy were we about to get an unpleasant surprise. When we booked we we expecting to enjoy a totally unobstructed view with their first ever sliding glass door. When we finally returned to our room we discovered this.