REOVA

On 3/29/2020 at 7:42 PM, The-Inside-Cabin said:

Here are the options as downloaded from the website a few minutes ago:

 

The key question is what is the definition of "use"

 

I figure once we get the same answer from 5 or 6 different HAL reps and/or Travel Agents it will probably be correct.    I sent an email to guest relations - we'll see what and when I get an answer.   

 

Please select your choice:

 

Option #1, POSTPONE (higher value)

Defer your refund and receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of $250 USD/per person, which can be applied toward any future cruise through December 31, 2021. Non-cruise fare purchases through Holland America Line will be refunded via the method of payment used to purchase the services.

 

Option #2, Cancel (lower value)

If you do not choose the 125% future cruise credit plus $250 USD/per person onboard credit, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.

 

 

This is a clarification regarding the Option 1 Future Cruise Credit ("FCC"). If a guest elects Option 1 and does not use his/her FCC and wants a refund thereafter of the original base cruise fare paid, between June 1, 2020 and December 31, 2021, the guest can request Holland America Line to exchange the FCC for a refund of their base cruise fare paid. Refund will be issued within approximately 60 days from request date. Requests accepted via email to guestrelations@hollandamerica.com. In no situation shall a guest be entitled to a refund greater than the base cruise fare paid. Guests selecting Option 1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option 2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time. All FCC’s expire on December 31, 2021 and are subject to published terms, conditions, and restrictions. Offer and its terms are subject to change.

Are there any CC'ers that are Bankruptcy attorneys that care to opine on what happens if HAL (or Carnival) files BK? I assume a cash credit would be tied up and diminished but what about FCC? 

On 3/31/2020 at 1:43 PM, Scrapnana said:

Did anyone get a charge of $1.00 labeled “Amsterdam” on their credit card used with HAL.  I think it might be a fraudulent charge because I expect it would say “Holland America “ not the name of the ship.  Watch your card.

Make sure you check your card charges. We got a Fraud warning from our card the other day asking about a change to ETSY.com tried at midnight (while we were sleeping). They told me there was another charge right before for $0 from GW2 which they found both being consistent for the fraud charges on other cards. (I too thought maybe HAL was testing card GW2). I've shut my card down and they are sending a new one. I was told it won't affect any credits coming back on the old card. Fingers crossed.