whystayhome

Both are wonderful. What are the specific ports on each?

Linda

FINALLY! Refunds for the two cruises cancelled by Seabourn on May 6 were spread over multiple credit cards [beats me why], but as of this morning, all deposits have been refunded. So, about 80 days to be made whole.

Seabourn still owes me about $9000 in extra expenses incurred as a result of the Australia debacle, but I am hopeful that will show up soon, although on which credit card I cannot predict.

There is a not insignificant future cruise credit they are still trying to figure out, but eventually that should be posted to my account.

I am looking at booking a Seabourn cruise for July/August 2021, and am willing to risk the reduced deposit required during the current sale and hope for the best. 

Thank you all for sharing in this very helpful thread started by JPH814, who really went above and beyond to develop a supportive community around this issue.

Linda

Finally got part of the refund for one of my two upcoming cruises that Seabourn cancelled May 6.  However, when I spoke to Seabourn last week, they said all refunds were being processed as of July 9.

I asked them about our FCC associated with being kicked off in Adelaide, and I got two different answers from two different reps. The first one said we had ~$3000 each on our accounts.  The second one said there was a "c" by that amount, saying that meant the FCC was cancelled "because someone made a mistake" in calculating it, but could not offer an explanation of what the correct credit should be.

And in addition, I got an email asking if I wanted a cash refund for the extra expenses associated with being ejected a week early in a different city or would we like 150% in FCC.  Guess which one we picked

Linda

I got less than half of the compensation On the card I paid for the cruise on.  And then the next portion a day later on a card I did NOT use to pay for that cruise.  Go figure.

so much for refunds processed in original form of payment...

linda

When I spoke to a supervisor about 2 weeks ago, she said withing two weeks I I would be getting a refund of a little more than $6400 for the 43% of the March 8 - March 22 Australia cruise we missed [6 out of 14 days] on account of having to disembark early in Adelaide and not end the cruise in Sydney as planned. 

NOTE:  This side issue is not listed on the spread sheet

Yes, I got something this weekend refunded to my Amex card, but it did take about 3 months to get the refund

The credit on my Amex was for $2642.32, with the transaction annotated on the statement as follows:

.  

Thank you for your stay

I have NO idea what the amount refunded represents.  My travel agent will call them today and try to figure this out.

Still waiting for the deposits to be refunded for the July and October cruises that were cancelled by Seabourn, as well as the acknowledgement for the extra expenses we incurred because of having to leave the ship early in Australia, which Seabourn said it would cover.

We were told that for the 2 cancelled cruises, Seabourn would be refunding our future cruise deposits as well, but we would still be eligible for 5% off 2 future cruises.

I love sailing on Seabourn, and looking forward to future adventures, but I am getting a little peeved here.

Linda

Just had a lovely chat with Christie, a Seabourn supervisor.  Several issues were reviewed:

The bulk of the money owed to us is from a cruise that was terminated a week early in Australia.  At the time, we elected a cash refund plus 50% future cruise credit versus 175% future cruise credit.  My agent has stayed on top of Seabourn and was told about a month ago that we had been approved for a refund of about $10,000. My agent called again yesterday and was told that we had elected the FUTURE CRUISE CREDIT OPTION.  Seabourn is fixing this and the supervisor promised I will be getting a refund within 2 weeks and the future cruise credit will be noted on our club accounts. The future cruise credit percentage apparently does not include taxes or commission paid to a travel agent.

The Seabourn agent who quoted the initial refund figure to my travel agent said we were being compensated for 5 days, whereas the letter given to us before we disembarked promised compensation for the 6 days we missed out of 14.  The supervisor said that we were in fact being reimbursed for 6 days but that the figure the agent quoted was totally wrong.  We were supposed to get a 43% refund; the Seabourn agent had given my agent a figure that amounted to a 67% refund until reality intruded.  We were so excited. The supervisor said these issues had been "discussed" with their agent in depth.

I asked about the reimbursement we were to be given for extra expenses related to the abrupt termination of the cruise.  The supervisor said that was handled by a different department, but she would follow up.

I asked about the refund for the two cruises I had booked that Seabourn cancelled.  The supervisor said they are working on processing refunds voyage by voyage. She said they are getting much better at processing the refunds; in the beginning, they were overwhelmed. She said I would also be getting my future cruise deposits that were applied to both bookings refunded. I decided it was better to take back the $2000 [2x2] than bet I would ever get to use them again.

Finally, the supervisor told me that people are "booking like crazy" 2021 and 2022 itineraries.

That's the story.

Linda

I am also waiting to cancel business tickets I paid for R/T Vancouver and business tickets with miles to Athens. Waiting for United to waive change fees...

linda

I have also had no problem transferring a FCD from a cruise I cancelled to another cruise.

linda

Everybody please play nicely.

JPH814 - thank you for compiling the list of who asked for what when and when they were reimbursed.  It's helpful and gives one hope.

I'm out only about $15,000, which is a lot, but not compared to what others are owed.

BTW, I just tried to call Seabourn to see if a rather considerable FCC has been posted to my account, and they are no longer open on the weekends.  New hours: 8:30-5:30 PDT.

Linda

We flew Adelaide to Melbourne to LAX to Washington DC.  At no time did anyone screen us for symptoms.  Did not see very many if any at all wearing masks or gloves. We were fine, except for being tired, disappointed, and very jet lagged.  Now, of course, we wear masks whenever we go out.

Linda

Just got an email from Chase this morning saying you can dispute a transaction digitally, making it really easy to file a claim.  We were "thrown" off the Encore prematurely over 60 days ago, and no refund received on the $10,000+they have promised to pay.  Will be disputing soon.

Linda

I was one of the ones thrown off the ship in Adelaide, a week early.  We were friendly with a lovely couple and there were big hugs all around when we parted on that Monday.  They stayed on the ship until Tuesday. The following Monday, they began having symptoms.  She made it; he didn't.  Now, it is possible they picked up Covid in the Adelaide airport or on their flight home.  Given the typical incubation period for the virus, however, it would not be altogether surprising if it started brewing on the Encore.  But who knows?

Linda

BTW, do you know of ANYBODY who opted for the enhanced Future Cruise Credit offer?

Linda

Good News!

Cancelled excursions on 5/6 when saw from a random news source that my July 31 Alaska cruise would be cancelled by Seabourn.  Seabourn sent out formal email notice to passengers 5/7/20.

~$3000 refunded to credit card as of this morning.  Posting date was 5/7.

Now, if only the additional ~$20,000 comes in while I'm still young enough to enjoy it...

Linda

Similarly, I got an email telling us our free evening excursion in Ephesus was cancelled and a “refund” was forthcoming.  As an aside, I did that once before, and once was enough anyway. 
 

linda

I also have a bunch. My travel agent was told they wouldn’t refund the FCD

Linda

Note: I also have been waiting since 3/25 for a refund of approximately $10000 for missed days on board the Encore because of premature debarkation of the entire ship because of Covid 19.

Linda

I cancelled the excursions just before I got formal notification from Seabourn that the cruise was cancelled.  Waiting to see what happens...

linda

My travel agent was finally able to get information yesterday about how much we will be refunded, but was told we are still looking at 60-90 days to see a credit on our credit card statement.

Two future cruises have been canceled and again we were told to wait 60-90 days for the promised refund.

Linda

“Thrown” off Encore March 16 in Adelaide.  Promised Cash refund plus 50% FCC for 6 missed days in penthouse or 175% FCC alone option.  Requested cash offer around March 25.  Yesterday, my travel agent was finally able to get through to someone who provided information about amount of refund due.  That information was not available a week ago. Representative did not know when money would be returned to my credit card (not there yet).

May 6:  Seabourn cancelled  our 7/31 Alaska on Sojourn  - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund.

May 6 - cancelled about $3000 worth of pre-booked Alaska excursions.  Advised it would take 60-90 Days to receive refund.

May 6:  Seabourn cancelled  our 10/24 Greece and Turkey on Ovation - requested cash refund not FCC.  Advised  it would take 60-90 Days to receive refund.

Thank you so much for keeping track of our tails of woe.

Linda

Finally got organized enough to submit a claim to my travel insurance.  That ought to be another instance of waiting for Godot

Linda

I finally went  a level above my TA and after several phone calls, this agent was able to reach a live body at Seabourn who told him my request for a cash refund was noted and they hoped to process the request, return the money  and note my account for the FCC within 60 days.  The Seabourn agent stated they hoped to settle the matter in fewer than 60 days, but no promises are being made at this time.

Linda

My travel agent is waiting for a call from a "supervisor."  I am emailing Mr. Meadows. Last time there was a problem, I emailed him and a hysterical-sounding subordinate called me the next day.  I'll let you know if I get a response.

Linda

There was no indication that if we hadn’t decided on board, we would not get a refund.  I think the person I spoke with was just clueless.  I told her I didn’t appreciate being jerked around and she used her active listening skills’ training:  “why would you think we would jerk you around?”  Duh... she talked to someone else and came back and said there was no one from the refund team in the office over the weekend and my TA would have to handle this during the week.  When I hear back from my TA, I’ll post the outcome. 
 

linda

I called Seabourn today to inform them that my cabin mate and I were electing to take the cash refund.  I was told we were supposed to elect which option we wanted WHILE WE WERE STILL ON BOARD.  I am putting my travel agent on this tomorrow.  And deciding what to do about the two other Seabourn cruises I have booked in the next 6 months.

Linda