jojo99

So when we boarded we did go to guests services and spoke to the manager. Apparently the glitch was caused by the original itinerary being 7 days and it was changed to 10 days. Not sure when that happened but we booked the cruise 6 months ago so they had lots of time to tfigure things out. About a 100 people got cxld. We only booked the passes a month ago so others had priority I guess. Emailed corporate and got a canned response with the same info as original email. Comp is $25 per person. They also switched ports around last minute due to a holiday in Puerto Rico. Again how did thy not know this a long time ago! Other than that disappointment we are enjoying the cruise

I appreciate the comments everyone, we are embarking in a few hours. Will let you know how it goes.

So we are sailing on the Encore tomorrow and we pre booked and fully paid our Vibe passes for the 10 day sail. We just received an email from NCL advising us that due to a “glitch” in their system they cannot accommodate our booking and the passes will be cancelled and refunded. We planned our trip based on having the passes - forgoing some excursions to enjoy the Vibe etc so we are very disappointed. Has this happened to anyone? Do we have any recourse?