joeysmom220

Gotta love the results from this survey. Carnival (Celebrity/NCL/RCC/fill in any large line) has X number of ships (sake of argument say 20) that hold 2000+ people. So 40,000 people. Windstar has 3 ships that hold 600 people total. Crystal/Oceania and the likes also have a small number of passengers in comparison. Of course you will have the large lines on top - doesn't take a genius to figure that out!

Having traveled on Carnival/NCL/RCC/Celebrity and Windstar, there is no comparison to 150 on board versus 2500.

Sue

My problem with this is I booked knowing Michaels would be available some of the time. I prefer a smaller bar. Their press releases state 2015 yet Michaels is not available on the Summit. The perk is for a minority of passengers - what about the majority that booked thinking it was available. Very poor decision.

I actually got a reply from an email I sent to Michael @ celebrity! It came in the form of a phone call from a blocked number that I almost didn't answer. Apologies were made and an offer for OBC. Strange thing is only 1/2 the amount of OBC that was offered has been added to my account. Will give it a few more days.

What I find very unfortunate is that Celebrity knows they have service problems in their call centers and need to solve them -but they keep screwing up the little things! This is the 2nd time I was told one thing and it turned out to be false information.

Their attempts are good, but the follow through not so much....

Sue

I emailed captains club over a month ago. 10 days after that email I resent it. This past Monday I did it again asking why a month wait. I actually got a phone call back from center in Hwd FL. But......

I couldn't answer it then and they left a msg. Msg said to call a number and gave me an extension to enter. Entering an extension was not an option at that number. Also, the "receive a call back" option didn't work so I was on hold for 20 minutes waiting to get an extension.

Got the "we apologize for that". Bottom line is it NEVER should have happened in the first place.

I spent 25+ years in the Hotel/Restaurant industry. I am very aware of problems that arise and how they should be handled. Reading the problems that other cruisers are experiencing and seeing 1st hand how mine were handled tells me Celebrity better get a handle on their call centers and customer service or they will loose many of their loyal customers.

Lets all hope the pre-cruise apathy doesn't spill over to the on-board experience!

Sue

Has anyone done this is the past month or two? I've read several reviews - both of Fajardo and Vieques - and many of them say the luminescence is dull at best - ambient light/pollution/development are really effecting the bays. Have also seen several articles that state same.

With so many things to do and see would hate to waste a night and be disappointed - so anyone been their lately?

Sue

Last time on Celebrity I saw them but never tried any - but thought the selection was good - and too pricey. Never saw anyone using them. They do have some nice by the glass on their menus - the reason we upgraded to premium - to add variety! Would have been nice to try a few....

Sue

Anyone know if the wine dispensers at Cellar Masters are included somewhere in the premium drink package? If I remember there are many interesting wines that at a one or two ounce pour would fall under the $12 limit.

Sue

Add one more to the disgruntled! Call center I m routed to is in Hollywood FL. Know that because a call back showed the area code and city - and I asked where they were. Hlwd FL has no weather problems! Won't bore with the number of calls, trying to access my reservation on their web site, one wait time of 88 minutes, and a total of about 12 hours trying to get upgraded bev pkg and add excursion - and correct one of their typos in a name. What Celebrity needs to realize is our time is valuable too! I love their ships and on-board experience but getting there this time has been a real problem!

Sue