hillbilly73

Best paragraph in this whole post. :D I think it may be an age thing. Those of us who are a bit "older" (grown kids, etc.) grew up when we were taught that things don't always go the way we want. Sometimes you have to make lemonade out of those lemons.

 

Some younger people today have been taught that things have to be perfect and just the way they plan or it's "ruined". Any bump in the road and they fall apart.

I am a little older and I see it differently I see a overall erosion in customer service. If a cruise line is willing to take my money two years out they should provide the level of service listed at the time I booked. At the least if they change that service THEY should make the effort to inform me it shouldn't be a matter of stumbling across it on CC. The little effort it would take to filter out affected people is so minimal with todays software. When we contact the cruise line we should have the right as a customer to except competent trained service. Not mistake free but a employer that gives them the tools to be the best they can be. Truth be told never have not received less than outstanding service from any of the three lines I have cruised on but from many of the posts here that is the exception apparently.

I don't see young people the way many of you do I see a savoy group that know good customer service and expect it. Most of the outlandish complaints on here IMHO come from us older folks. The OP using the term "ruined" is excessive but so is saying it was no big deal both swing the pendulum to far. Frankly if we turn off the TV and get out and see what the young people are really up to I find them to be a better group than we were. They better be with the kicked can we are handing them. Climbing down from the soap box now.

I make no effort to hide that NCL is my favorite cruise line and will continue to be but neither am I under the illusion that they are perfect. Even if the response was vague they dropped the ball here. Best case scenario is the OP gets a apology and a little OBC to entice them back. Since we know that the cruise lines monitor the boards maybe the attention this thread has gotten they will see it and set down with the IT folks and Customer service and improve how they roll out changes that have narrow scope of people affected but a big impact. Before someone jumps in I am not talking about liquor prices going up or minor things like that. By the way notentirelynormal strong support here for cruise lines informing customers of partial charters another way customer service can be improved.

I guess we are just going to have to call the NSA and have them send over a copy of the email. Sorry sarcasm just jumps out sometimes.

The OP isn't coming back we all know the quickest way to turn some one off is to comment on their parenting.

I am surprised some of you put down your pom poms long enough to respond.

1. In this technology advanced time its in inexcusable for the cruise line not to spend ten minutes to search their booking data base filter out the booking with the children's birthdates that were affected and contact them.

2. They were informed by a representative of this company that there was a exception they qualified for and they were good to go. I have ran a business before and one of the first things you learn is never give an exception to policy unless you are prepared to give it again. Also some of you want to blame the OP for poor training by the cruise line that is just nuts.

3. I have raised two of the most successful and terrific parents you would ever want to meet and the wife and I actually had a few dinners just us heaven forbid. The cruise line advertises this service OP you did nothing wrong in wanting just a little adult time.

In short two more things, OP you didn't help by bringing up the missed port in your original post it distracted from your legitamnet complaint. To the posters I think we all sometimes forget that not everyone spends hours on CC that the vast majority book a cruise and depend on the cruise line to keep them informed. For that reason I think it is to easy for the folks here to just give the cruise line a free pass on anything they do. This is one of those times, the OP has a legitimate complaint and no matter how much the cheerleaders jump in that doesn't change.

We have snorkeled both and just did a dive in Cozumel a few weeks ago. You are in luck the snorkeling from shore is very good at both so you can't go wrong, that being said. We would book a excursion in Cozumel AND just snorkel from shore at Porto Marie.

So if you book a excursion at Cozumel you can still try to get the hubby to change his mind just wing it at Porto Marie from shore and have a great time.

We are currently accepting air reservations through February 13, 2013. On July 16, 2012, we will open our schedule for sale through March 8, 2013. This date is subject to change! Please check back frequently.

Above is from Southwest web site looks like the next release is coming quickly behind the last.

Southwest opened up their schedule through Jan 2013. We were finally able to book our flights for our Thanksgiving cruise on the Carnival Breeze. I thought their fares were decent considering its Holiday season and when you take in the fact that they have no baggage fees! I'm a happy camper:D

raytownlady that is awesome we like SWA out of MCI but they weren't close on our September FLL trip we just booked and we couldn't see them getting down to our United rate for February. Southwest is the best airline out of KC in my opinion really happy for you.