MarcsSharon

Does the 10% work on a liquor purchase.?

Yep..I see it also. 
7 day..I think it’s a mistake.

We were on the week before you and agree entirely with your review. I feel like Princess turned it up a notch.

Also was very disappointed with the ,”Smoking Lounge/Casino”. Worst smoke filled experience ever. Princess needs to open a lounge for smokers and let everyone enjoy the casino.

Just got off this morning. This cruise was one of the best we’ve been on. Service, entertainment and food were all fantastic. I feel Princess has turned it up a notch. Enjoy!!!

So..tried to book a cruise on the website..got a message to try again later and tried contact and left our info. Called Princess..and got message saying leave a message. 
What gives…credit card at the ready and can’t book.

Anyone else having trouble? 

I highly recommend Spain Day tours. Used them 3 times this past April and have booked them again for this October. Great company to work with.

On 6/7/2023 at 11:25 AM, eclue said:

What is the cabin number of the A/C issue?

 

D618

As I stated..it was my son and family on cruise..D618. They got the a/c working only to have it go out again. They were given a fan…I will get the final outcome tomorrow. They were extremely disappointed with the lack of sympathy from guest services…sorry only goes so far. Thanks for all the suggestions..I did pass them along to him.

10 minutes ago, arizonaperson said:

We’ll I guess op/ author has not been back to explain outcome.  I’m not even sure they were on board ,just they had Family on board. Either way hope the family got everything solved .

i have never had Princess specifically tell passengers in literature or otherwise say  if you have a balcony cabin you must keep the balcony  door closed. ( it would be posted on slider or in cabin)There are plenty of us that like to keep our balcony door open and listen to the ocean as we sail. Some hotel rooms, once you open the sliding door the air conditioning goes off ,don’t think this happens on any Princess  ship ,but I could be wrong about that. So if this was truly happening (I.e. other cabins will be affective  temperature wise if your cabin slider is open)Princess  would advise us to keep cabin balcony door closed,just like no smoking in your cabin is definitely explained.

Saddest part is..this cruise is their 2nd..the first being on the broken Crown last summer in Alaska. He got back 50% of fare and used it for this trip. Needless to say…never again on Princess.

My family is currently on Caribbean Princess and has no air conditioning in  their mini suite. He is getting ZERO satisfaction from front desk. An suggestions on how to escalate this so they get some comfort?

So, 40 days out and just got an email from RC, stating due to a change in plans, your excursion has been canceled. This was booked and paid for months ago. Now, most of the tours are sold out and we’re stuck trying to find something to do in Marseilles, France. So disappointed with RC..not even offering alternatives. If anyone has any ideas…would be greatly appreciated.

2 hours ago, geniesue said:

We were recently on the Caribbean Princess for the Canada New England cruise.  There was no Bingo.  There was a new game Deal or No Deal, you bought cards for this in the Casino.  The game was held in Princess theater.  We did not go and have no idea how it works

I was on Caribbean..Canada to Fll and there was bingo..in Club Fusion. Very well attended ☺️

Also was on this cruise and agree, this was a wonderful cruise. Ship was in great shape, service excellent, entertainment great. After this cruise, my faith in Princess has been restored.

I just got off a cruise yesterday. On day one, we were bothered by a squeaky door. We asked our steward if he could get someone to see about it. Within 30 minutes…it was done. We tried to give him some cash, and he refused it. He said we should wait until the end of the 14 day cruise. He was so good, he worked around our comings and going to service the cabin. He always greeted us by our names and asked if we needed anything. We gladly tipped him on the last day.

On the Caribbean right now…and my nightlight does NOT work.

Help me understand…say I win with my bid..do I get to reject the cabin if I don’t like the location? I would not like to go from a mid ship balcony to a far forward mini suite.

On 8/8/2022 at 10:38 AM, MarcsSharon said:

Princess customer service is pitiful. We sent in request back in June and got the auto reply. Got a second copied email from Carnival to Princess..stating Princess should apply credit. Still no credit. On line with help..and am told we need to send in info..they never got. This is such BS. I am just so fed up with Princess and their complete lack of customer service. Argggg.

 

UPDATE…after 3 submissions of the correct documents, FINALLY got the credit posted with the help of live chat ( 2nd try with live chat).Now just have to hope our Canada cruise is a go. Lesson learned..be persistent.

2 hours ago, suzyed said:

Right.  We're on the repo that sails on 10/20.  If I go to the sailing and look at excursions, it's still allowing me to book them.  Would they still take my money when they are contemplating cancelling?  I would hope not!

Good point..the excursions are available to book. Thanks for pointing that out.

2 hours ago, Ptroxx said:

I had totally opposite.    
used chat and was super easy.

I booked my cruise 2 weeks before sailing. And had my OBC in 5 days.   

sometimes it’s hard to see the OBC on the site. But it was there.   
chat is the best and easiest way to check.  
super smooth and easy.   
 

Used chat, who told us to send in documents…for 3rd time. I guess you just have to be lucky. Never had this issue with my stockholder benefit before. Sadly, Princess just ain’t what she used to be.

Princess customer service is pitiful. We sent in request back in June and got the auto reply. Got a second copied email from Carnival to Princess..stating Princess should apply credit. Still no credit. On line with help..and am told we need to send in info..they never got. This is such BS. I am just so fed up with Princess and their complete lack of customer service. Argggg.

Sorry if this has been asked before…does RCL allow wine to be brought on board and used in cabin..as allowed on Princess? Ty

11 minutes ago, suzyed said:

Thank you.  We're on the Caribbean in October, just made final payment and now I am reading all this terrible stuff...scary.

Just made final payment also..and was on the Crown in June. Not sure I can handle another cruise with problems. My only saving grace is we had friends on Caribbean a couple of weeks ago with no problems at all. Fingers crossed.

On 7/4/2022 at 8:34 AM, MarcsSharon said:

I am in same situation..flight canceled but same exact flight still shown..only triple the price. I have spoke with ezair twice and each time told it will work out in 3 to 5 business days. I do have printout with original price. My final payment is due on July 22, without flight info worked out I will be forced to cancel cruise. No way I’m paying $800 plus for one way from Florida to Quebec:(

 

Up date..yesterday my original flight showed up at the original price and I was able to pick seats…whew. Also got copy of email sent to Princess to credit my trip with $/250 stock credit aaaannnd, I got my credit for the doomed Crown cruise. Good day in regards to all things Princess.

1 hour ago, Orange Yuzu said:

Similar story here. My MIL's flights got cancelled for no reason by AC according to Princess and the flights are not until October!!!  I thought they are only cancelling July and August flights.

 

Now I'm scrambling to figure out what's going to happen because it was ezair flex and we didn't do early ticketing. The same itinerary (same flights too so why did they cancel) are 1000+ more.

 

Conspiracy theory is that they promised the tickets for too cheap so they are now backing out. 😅

I am in same situation..flight canceled but same exact flight still shown..only triple the price. I have spoke with ezair twice and each time told it will work out in 3 to 5 business days. I do have printout with original price. My final payment is due on July 22, without flight info worked out I will be forced to cancel cruise. No way I’m paying $800 plus for one way from Florida to Quebec:(