MarcsSharon

We were on the week before you and agree entirely with your review. I feel like Princess turned it up a notch. Also was very disappointed with the ,”Smoking Lounge/Casino”. Worst smoke filled experience ever. Princess needs to open a lounge for smokers and let everyone enjoy the casino.

Just got off this morning. This cruise was one of the best we’ve been on. Service, entertainment and food were all fantastic. I feel Princess has turned it up a notch. Enjoy!!!

So..tried to book a cruise on the website..got a message to try again later and tried contact and left our info. Called Princess..and got message saying leave a message. What gives…credit card at the ready and can’t book. Anyone else having trouble?

I highly recommend Spain Day tours. Used them 3 times this past April and have booked them again for this October. Great company to work with.

D618

As I stated..it was my son and family on cruise..D618. They got the a/c working only to have it go out again. They were given a fan…I will get the final outcome tomorrow. They were extremely disappointed with the lack of sympathy from guest services…sorry only goes so far. Thanks for all the suggestions..I did pass them along to him.

Saddest part is..this cruise is their 2nd..the first being on the broken Crown last summer in Alaska. He got back 50% of fare and used it for this trip. Needless to say…never again on Princess.

My family is currently on Caribbean Princess and has no air conditioning in their mini suite. He is getting ZERO satisfaction from front desk. An suggestions on how to escalate this so they get some comfort?

So, 40 days out and just got an email from RC, stating due to a change in plans, your excursion has been canceled. This was booked and paid for months ago. Now, most of the tours are sold out and we’re stuck trying to find something to do in Marseilles, France. So disappointed with RC..not even offering alternatives. If anyone has any ideas…would be greatly appreciated.

I was on Caribbean..Canada to Fll and there was bingo..in Club Fusion. Very well attended ☺️

Also was on this cruise and agree, this was a wonderful cruise. Ship was in great shape, service excellent, entertainment great. After this cruise, my faith in Princess has been restored.

I just got off a cruise yesterday. On day one, we were bothered by a squeaky door. We asked our steward if he could get someone to see about it. Within 30 minutes…it was done. We tried to give him some cash, and he refused it. He said we should wait until the end of the 14 day cruise. He was so good, he worked around our comings and going to service the cabin. He always greeted us by our names and asked if we needed anything. We gladly tipped him on the last day.

On the Caribbean right now…and my nightlight does NOT work.

Help me understand…say I win with my bid..do I get to reject the cabin if I don’t like the location? I would not like to go from a mid ship balcony to a far forward mini suite.

UPDATE…after 3 submissions of the correct documents, FINALLY got the credit posted with the help of live chat ( 2nd try with live chat).Now just have to hope our Canada cruise is a go. Lesson learned..be persistent.

Good point..the excursions are available to book. Thanks for pointing that out.

Used chat, who told us to send in documents…for 3rd time. I guess you just have to be lucky. Never had this issue with my stockholder benefit before. Sadly, Princess just ain’t what she used to be.

Princess customer service is pitiful. We sent in request back in June and got the auto reply. Got a second copied email from Carnival to Princess..stating Princess should apply credit. Still no credit. On line with help..and am told we need to send in info..they never got. This is such BS. I am just so fed up with Princess and their complete lack of customer service. Argggg.

Sorry if this has been asked before…does RCL allow wine to be brought on board and used in cabin..as allowed on Princess? Ty

Just made final payment also..and was on the Crown in June. Not sure I can handle another cruise with problems. My only saving grace is we had friends on Caribbean a couple of weeks ago with no problems at all. Fingers crossed.

Up date..yesterday my original flight showed up at the original price and I was able to pick seats…whew. Also got copy of email sent to Princess to credit my trip with $/250 stock credit aaaannnd, I got my credit for the doomed Crown cruise. Good day in regards to all things Princess.

I am in same situation..flight canceled but same exact flight still shown..only triple the price. I have spoke with ezair twice and each time told it will work out in 3 to 5 business days. I do have printout with original price. My final payment is due on July 22, without flight info worked out I will be forced to cancel cruise. No way I’m paying $800 plus for one way from Florida to Quebec:(

Great idea…will definitely do this on next cruise.

And I agree with you. The Crown should be pulled. We were on the June 4th sailing and the disappointment lingers, however, we booked another cruise while on board and appreciative the FCC.