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Dear Guest,

With the increase in COVID-19 cases due to the Omicron variant, our public health guidance continues to evolve, and we want to let you know what to expect as we prepare to welcome you onboard.

All of our crew members are fully vaccinated, receive booster shots when eligible, and all are tested frequently following current CDC guidelines. All your fellow guests 12 and older are fully vaccinated and tested before boarding. And the small number of children sailing who are 11 and under get a second test at the terminal and are increasingly vaccinated. Typically, your onboard cruise community vaccination rate is in the 95% range.

As a result of Omicron, which we have seen is much more transmissible with much milder symptoms for those fully vaccinated, we have further strengthened onboard health protocols, such as the requirement to wear a mask indoors at all times unless eating or drinking, and temporarily not allowing smoking in the casino.

Even with such a high onboard community vaccination rate and enhanced protocols in place, there is a possibility of positive cases arising during your sailing, just as there is an inherent risk of COVID-19 anywhere people congregate or gather. Our protocols anticipate this possibility and we implement them as needed to protect the health and safety of everyone.

Our commitment is guest and crew safety. If someone tests positive, we’ll move them to a location closer to our medical facility to receive care and begin their isolation. Our Medical team and Guest Services will have regular contact with them and will provide options on how to complete isolation once shoreside, as well as information about your safe travel home. Additionally, guests will receive a prorated refund of cruise fare for any days missed while recovering onboard. For more details about this process, please review our dedicated FAQ here.

We also work with local governments in all the ports of your itinerary, who are informed of the ship’s public health status before arrival and together, we decide if we can debark in their country. When we make these decisions, we consider the number of COVID positive cases onboard, and also the number of cases in the destination community along with factors such as the community vaccination status. Should we need to cancel a port of call, we will always do our best to find an alternate destination as a priority or work through a resolution for our new sea day.

You should also note that some onboard activities, such as ice skating, rock climbing, laser tag, production shows, Adventure Ocean, etc., could be impacted during your sailing as we adjust our plans to ensure that the health of both our guests and crew remain our priority.

For our full protocols, please click here. As always, health and safety protocols are subject to change. If you have questions about these protocols, please reference our FAQs for details.

For sailings departing through January 31^st, 2022, if you prefer not to sail as a result of this information or would like to reschedule your cruise, please reach out to your travel partner or contact us directly at 1 (866) 562-7625 if you’re in the U.S., or at 954-628-9290 for our international guests. To avoid waiting on the phone to cancel click here, and we will get the process started for you.

Thank you for your understanding. We look forward to seeing you onboard soon!

Sincerely,