I am a Platinum member on Princess and purchased the Princess insurance for my 18 April Royal Princess Cruise.
My wife woke up Thursday morning April 23 with a high fever. She went to the medical center and was seen by a doctor and diagnosed with the flu, influenza B (we both had flu shots). She was given 5 prescriptions. She was also asked to stay in her room for 36 hours. She was visited 3 times in our room by a nurse and was cleared to leave the room Friday evening.
The total cost for the treatment was $335 and was put on my sea pass card.
I requested the claim forms from AON (insurance company) when we returned home on May 3. I then received an email saying they received my request for form...gave me a reference number and said I would receive the forms in 2 business days.
I got an email with the forms on May 6. There is a note at the top of the form stating that this insurance is secondary to any other group insurance. I am retired military and have TRICARE Standard for my insurance. TRICARE is secondary to any other insurance so I called AON to see where to file first. The lady was very friendly and told me they were familiar with TRICARE and that I should send the forms to AON.
I mailed the forms to AON on May 7.
On May 14 I received an email that they have received my claim forms.
On June 2 I received an email that they had completed my claim processing and that they would be mailing a check for the entire amount $335 within 2 days.
On June 8 I received the check.
I just want to say that the entire medical team on the Royal Princess were very professional and friendly.
Also the entire insurance claim process was very simple. AON did a great job keeping me informed on the processing.
