TheLizardHouse

Apologies, as this has likely been covered . . . I’m already reading up on the Celebrity Edge, which I’m doing with friends out of AKL in Feb 2024. The cruise critic overview for inclusions, states: Gratuities, but only for those booked in Australia or New Zealand and paid in AU and NZ dollars. Were there some changes with legislation? I’ve got a vague memory of hearing something ages ago. This would be great if so! We have $800 OBC, but the specialty restaurant prices are really hefty, so it’s mostly gone already. 😬

I just did. Apparently it doesn’t start until the next voyage, which is a different answer to the what the beverage Manager said yesterday. It’s poor communication to send this message out to everyone, without further explaining what the details are. A small glitch, in a nice cruise however.

dchip, that’s awesome. It was sensible to take a screenshot shot, I was wishing I had done so too.

This was on Navigator and sent out in a seperate email, I never saw it on the website. I ended up speaking to a beverage manager today, who said it was just for the Westerdam. 🤷‍♀️

This was a promotion extra to HIA. The ‘and more’ part, was that for all beverages over $11 you would only be charged the difference in the price, rather than the full price - which is apparently the current arrangement with HAL. I had set my sights on a $14 French rose, but wait staff haven’t heard about this deal. HAL make these promises . . .

Currently on the NA in Juneau, and from our perspective at least, all goes well. There are around 1200 pax, lovely staff and food, and reasonable compliance with mask wearing. After HAL made a huge deal of the Have it all and more’ offer, it seems they are not honouring it. Service staff onboard don’t know about it, and a Manager told me, it was only being trialled on the Westerdam. We both got a notice on Navigator, and I got a seperate email as well. A lot of fanfare, for a promise that isn’t being delivered. 😏

It is a basic courtesy, for HAL to get in touch with passengers, if they are canceling or changing plans. There are flights and hotels to reorganise, and HAL are very quick to get in touch if money is owed. 🤨

I’m no longer seeing our D3C trip listed on the HAL website.This is a 14 day double Denali, departing Vancouver on the 31st of July on the NA. It’s not listed as sold out - has simply disappeared. Looking at what Alaskan cruise tours are listed, it looks like the cruise is still going ahead, which is reassuring. So, I’m wondering if we will end up with a shorter land option, or just what is going on. We’re left to speculate, and ask questions. Thanks HAL 😕