Mine, the October 2nd cancelled cruise, is still on my cruise planner and still showing shore excursions for booking, offers to upgrade drink packages etc even though I’ve received the cancellation letter. Yesterday I got an email about tender procedures in Santorini🙄. They don’t have a clue what they’re doing.
My email to Katty Byrd et al did seem to inspire some form of outreach. Now they’ve offered to hold space on Gem for us without payment till our refund arrives. Should have been part of the original offer but, too little, too late. All of our group’s cabins have been rebooked on Odyssey of the Seas. Sayonara.