Pippa04

I wouldn't bother apologising too profusely - you did say "some older people". Factually correct I'd say!

Surely in this case you just need to put Equiniti down as your broker and attach a copy of your suitably redacted image showing the proof that you own carnival shares in the same way that you would if you held them with any other broker? It sounds as though confusion is being caused by those of us who have share certificates also use Equiniti.

My guess would be that this is a slight misunderstanding. Now that my shareholder certificate has been validated it would seem that my benefits are always available and I just need to put cruise number in. Perhaps the implication is that you don't have to reapply once the 3 months validation has dropped off like most other holders through brokers will need to.

Perhaps they feel if they can get back without stopping at any ports for leisure purposes there will be less disruption overall? Following cruises will not be affected?

The whole Stockperks app is set up for the American Market and people who hold their shares through a broker. My guess is that michwat encountered someone who doesn't understand the old fashioned process of holding share certificates. As far as I can see the process has worked well for the rest of us. There's always one unfortunate one, as previously suggested have another go or email customer services. Good luck!

Sounds as though you did exactly the same as the rest have us have done. Is it worth trying again and hoping a different person looks at it this time? Preferably someone who's concentrating...

What did you put in the box that asked for broker name?

In a way, but people would have chosen segments for that particular itinerary and it may be better to make alterations before embarkation. At least they could choose whether they wanted to sail.

Or even the days when we just used to phone a lovely lady called Karen who used to remember where you'd been on your last cruise and had a nice chat about the next one!

Any reason given or ‘operational’?!

Previously they could not have been faulted. In one way I feel that greater perception of dietary problems has given more choice but in another it does seem as though people jumping on the "I'm gluten free" bandwagon has made restaurants etc more complacent/casual about the difficulties encountered. Did you raise a concern with Carnival House - if so what was the response?

Both myself and my daughter have always been treated brilliantly with our gluten free requirements, it's a large factor in choosing to cruise. I tried to eat from the daily menu on my recent cruise by choosing the gluten free options where possible but the waiters on freedom dining were obviously still aware of my requirements as one put some chocolates on the table and whispered to me that they may not be suitable for me as they had been taken from a bought in box. He was obviously very well trained. Things are well labelled in the buffet but more care obviously has to be taken as you can't be sure what other people have done to the dishes.

I waited usual time - going early March.

See my post above.

I've just used it and was a bit narked as I hate being pushed into using apps and I've had my shares for so long that I hold a certificate rather than use a broker. I decided to give it a go and then go back with my feedback with all guns blazing when it went wrong but I have to admit it worked like a dream. The first question it asked was the name of my broker so I just typed in shareholder certificate and uploaded a photo of it. This was accepted within hours and I then claimed for my upcoming cruise, again accepted within a very short period of time over the New Year holiday. Not been on said cruise yet to see whether credit really has been applied but no complaints so far.